Friendly, helpful staff – with special shoutouts to Bernardo (Front Office) and Darwin (Exec Lounge) who did that little bit extra every time. Darwin always made eye contact, ensured we were looked after by offering to get a drink and was smiley, attentive, professional and helpful. Bernardo was outstanding – after reaching out to the hotel for recommendations on Ecuadorian restaurants to celebrate our anniversary, Bernardo sent through numerous suggestions and with details on each of them – super special. We went to two of his suggestions and weren’t disappointed. He also gave special touches during our stay.
Our room was a Junior Suite on the 16th floor with plenty of space, a comfortable bed and big fluffy white towels in the bathroom. We noticed that the light in the bathroom wasn’t bright and without even having to mention it, the maintenance man came to fix it (and whilst I don’t speak Spanish and he didn’t speak English, we used Google Translate to communicate – excellent and brought us both a smile – he was incredibly polite and professional).
The Executive Lounge offers dining tables in addition to comfortable lounges and chairs. A perfect spot to relax. Breakfast was plentiful with hot and cold food (though they did run out of Greek yogurt on our final day). Cold drinks and snacks all day. Happy hour from 6-8pm with alcohol plus hot and cold snacks.More
- Free Wifi