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“Very Comfortable City Hotel”
Review of Hilton Colon Quito

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Hilton Colon Quito
Ranked #21 of 114 Hotels in Quito
Certificate of Excellence
Dublin
Level Contributor
139 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Very Comfortable City Hotel”
Reviewed June 1, 2014 via mobile

We spent a night before and after a G Adventures tour of the Galapagos. We really appreciated the comfort of this hotel and the efficiency of the staff. We were facilitated by leaving some of our luggage in storage, while we travelled.
We requested a quiet room away from street noise.
Rooms were spacious with two big beds. Bathroom was good but with a shower curtain instead of a more hygienic glass door.
Excellent breakfast and soft drinks at reception.
Good location - an hour from the airport. Taxis regularly available.
Overall, very pleased with the Hilton Colon Hotel. Gracias!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DundonsDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director Comercial at Hilton Colon Quito, responded to this review, June 6, 2014
Dear Sir / Madam

We would like to thank you on behalf of Hilton Colón Quito for your kind review. We are pleased to know that you had a wonderful stay with us and that you enjoyed the city of Quito, which is named World Heritage Site.
Please feel welcome anytime you come back to our city.

Greetings from the Middle of the World,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (239)
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English first
Weston, United States
1 review
Reviewed June 1, 2014

The hotel is away from restaurants and main touristic and business areas. The staff is not welcoming can be hostile which is very un common in Ecuador as people there is very nice and with high quality standards

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Euliana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director of Sales at Hilton Colon Quito, responded to this review, June 3, 2014
Dear Madam

We are very sorry to hear that you did not have a good experience in our hotel. We will review with our staff the standards of assistance to the guest since it is one of our pillars of the Hilton promise.
The hotel is located at La Mariscal district assigned as the touristic area along with the Historic Centre. Few blocks away you can find many kind of restaurants, besides we offer a 6 variety of ambiences to enjoy Japaness, Ecuadorian or gourmet food.
We hope we can have you here again.

Greetings from the Middle of the World,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 30, 2014

We thoroughly enjoyed our stay (a total of 6 nights) at the Hilton Colon in Quito. The hotel is well located across from a park and an easy walk to the center of the New City. And the taxi ride to the Old City was usually about $4. The staff (front desk, concierge, housekeeping, laundry) was very friendly and very efficient. We loved the view from our comfortable room. And Quito is well worth a stay of several days -- the churches are beautiful, the shopping (especially on Calle La Ronda) was fun and the food was very good, including the food at the Cafe Colon in the HIlton.

Room Tip: The higher the floor, the better. And, if you don't mind spending the extra money, being on a c...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ehb22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director Comercial at Hilton Colon Quito, responded to this review, June 6, 2014
Dear Sir / Madam

We would like to thank you on behalf of Hilton Colón Quito for your kind review. We are pleased to know that you had a wonderful stay with us and that you enjoyed the city of Quito, which is named World Heritage Site.
Please feel welcome anytime you come back to our city.

Greetings from the Middle of the World,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
619 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
Reviewed May 28, 2014 via mobile

We only stayed for one night heading to baltara Galapagos and one night on our way back. But never have I met such attentive staff.
Where do I start. Our luggage was lost in Miami. Hotel staff picked it up while we were away. They drove us to a shopping centre and waited for us. In the rush to get clothes for an entire family for a week on a boat in Galapagos I forgot my watch in the mall change room and didn't realize until we were back at the hotel. The staff called the mall ( the next day after we left as the ma had closed) and for my watch. Incredible.
The rooms were great Hilton standard rooms and executive lounge had a lovely breakfast. We had awesome mojitos in the restaurant downstairs and ate at the bar. There was also a big buffet restaurant.
I can't say enough great things about the staff who made what would have been a very stressful situation much better
Thank you.
Clean love facilities and lots of beautiful flowers :)

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisetteki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director of Sales at Hilton Colon Quito, responded to this review, May 30, 2014
Dear Madam

We would like to thank you on behalf of Hilton Quito for your wonderful review. I will make sure to pass your comment to our staff in order to make them feel more motivated. We are very happy that you enjoyed your visit to Ecuador. We hope that we could have you again.

Greetings from the Middle of the World!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston,FL, United States
1 review
Reviewed May 28, 2014

Hotel in desperate need of renovation. Rooms are dated. Does not deserve to be a Hilton hotel. At checking they still use the old voucher system for credit cards. Other hotels in Ecuador do not use it.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director Comercial at Hilton Colon Quito, responded to this review, June 6, 2014
Dear Sir

Thank you very much for your review. We are sorry to hear that you didn´t have a good experience with us. Sometimes the authomatic voucher system does not work properly due to different local reasons, that´s why we have the old system as a back-up only in order to assist our guests immediately.
We apologize if you couldn´t find an appropiate room for you. We are constantly finding out that the rooms will be in a perfect maintenance.
Thanks again for your comment.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 23, 2014

i only stayed for a night so i didn't get to use all of the facilities. the room is pretty spacious, the bed is comfortable and the food is pretty good. the staff is nice and helpful. it's all good but i think it's a little expensive. i went 'cause my company paid for it but i wouldn't go if I had to pay from my own pocket.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samuel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director Comercial at Hilton Colon Quito, responded to this review, May 26, 2014
Dear Sir / Madam,

We would like to thank you for your kind review. This will help us to improve our service and motivate to our staff.
Please feel welcome anytime you come back to Quito.

Regards from the middle of the world!

Hilton Colon Quito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandusky
Level Contributor
220 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed May 22, 2014

Stayed here our first of 8 nights in Ecuador. Returning for the end of the trip also. Friendly, clean and comfortable. Breakfast included in our stay and variety was more than enough. Would highly recommend and hope our second stay is as good as the first.

Room Tip: 9th floor gives a wonderful view and very quiet.
See more room tips
  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmterie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director Comercial at Hilton Colon Quito, responded to this review, May 26, 2014
Dear Sir / Madam,

We would like to thank you for your kind review. This will help us to improve our service and motivate to our staff.
Please feel welcome anytime you come back to Quito.

Regards from the middle of the world!


Hilton Colon Quito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Colon Quito

Property: Hilton Colon Quito
Address: Avenida Amazonas N19-14 y Patria | Amazonas Av. N19-14 and Patria street, Quito 170150, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Quito
#9 Family Hotel in Quito
#10 Business Hotel in Quito
#10 Luxury Hotel in Quito
#16 Romantic Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Colon Quito 4.5*
Number of rooms: 255
Official Description (provided by the hotel):
Strategically located in Quito, the capital of Ecuador, the Hilton Colon is only 15 minutes away from Mariscal Sucre International Airport, and is surrounded by cultural, tourist, commercial and financial centers. Our excellent location is only minutes away from the old Colonial ... more   less 
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Also Known As:
Hilton Colon Quito Hotel Quito
Hilton Hotel Quito
Hilton Quito

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