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Hilton Colon Quito
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Reviews (1,532)
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Reviewed October 14, 2013

Although a big chain, this Hilton hotel is well-appointed and located in walking distance from the historic downtown and hip La Mariscal neighborhood. Rooms are spacious and clean and provide great views of the surrounding mountains and city. It is rather pricey for what you get. There is a nice executive lounge with munchies, drinks, complimentary breakfast buffet and computers to access the internet. The fitness center is adequate but a bit small although there is a nice pool.

  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rhonda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director de Relaciones Públicas at Hilton Colon Quito, responded to this reviewResponded October 18, 2013

Dear Sir / Madam,

We would like to thank you for your kind review. This will help us to improve our service and motivate to our staff.
Please feel welcome anytime you come back to Quito.

Regards from the middle of the world!

Revenue Manager
Hilton Colon Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

Very lovely hotel. Special people who make themselves available to maintain an unusually friendly atmosphere for travelers. Executive staff and concierge especially well trained and personable. We felt especially at home in the Hotel Colon. All our needs were more than adequately provided for. Quito should be proud to have such a world class Hotel.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank Anne M. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director de Relaciones Públicas at Hilton Colon Quito, responded to this reviewResponded October 18, 2013

Dear Sir / Madam,

We would like to thank you for your kind review. This will help us to improve our service and motivate to our staff.
Please feel welcome anytime you come back to Quito.

Regards from the middle of the world!

Revenue Manager
Hilton Colon Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013 via mobile

Don't get me wrong, it is a very good hotel but below the average of Hilton brand, without the same luxury of others. The building is old. Room is spacious and confortable, yet simple. Sleeping is fine and staff is friendly and efficient.

Stayed: September 2013, traveled on business
1  Thank MarcBez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director de Relaciones Públicas at Hilton Colon Quito, responded to this reviewResponded October 18, 2013

Dear Sir / Madam,

Greetings from Hilton Colon Quito.

Thank you for taking your time sharing your experiences and for evaluate our service during your stay.

We appreciate your time and comments, our main objective is to meet the needs of each of our guests beyond their expectations.

Best regards from the middle of the world.

Revenue Manager
Hilton Colon Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013 via mobile

Everything about the hotel was fine. Nice size room with the expected amenities. Average breakfast BUT
The hotel is on a main road. Traffic is non stop from 5.30am. The windows are that old they don't keep any noise out. Even as high up as the 12floor. From 5.45am the police officer was outside blowing his whistle non stop directing traffic. Would find elsewhere to stop

Stayed: October 2013, traveled as a couple
1  Thank funkrye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director de Relaciones Públicas at Hilton Colon Quito, responded to this reviewResponded October 10, 2013

Dear Sir / Madam,

Thank you so much for your recent review. I was glad to read from your review that you enjoyed the size of the room as well as our amenities; however, I understand that there were some issues that inconvenienced you particularly the disruptive noises you experienced.

It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. I can assure you that your feedback has been taken into consideration and that we are actively looking at different options of more effectively soundproofing our property.

Again, I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us.

Best regards,

Revenue Manager
Hilton Colon Quito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

I am not really picky when it comes to Hotels, but it was hard not to notice the level of service at this hotel. We were greeted immediately upon arrival with our bags all handled and brought to our rooms. Last year I stayed at a similar Priority Club Hotel abroad for a similar conference and the service here was better.

  • Stayed: September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Corey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonColonQuito, Director de Relaciones Públicas at Hilton Colon Quito, responded to this reviewResponded October 7, 2013

Dear Sir / Madam,

We would like to thank you for your kind review. This will help us to improve our service and motivate to our staff.
Please feel welcome anytime you come back to Quito.

Regards from the middle of the world!

Revenue Manager
Hilton Colon Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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