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“Luxurious accommodation” 5 of 5 bubbles
Review of Swissotel Quito

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Swissotel Quito
Ranked #11 of 114 Hotels in Quito
Certificate of Excellence
Larbert
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Luxurious accommodation”
5 of 5 bubbles Reviewed April 21, 2013

An excellent hotel based in the new(ish) part of Quito. Fantastic service and the staff made us feel very welcome. We stayed here at various times during our holiday in Ecuador and each time we were greeted like long lost friends and not with the usual aloofness of staff at high class hotels. This was very refreshing and made us feel 'at home'. A welcome drink and a fresh damp towel helped remove the dust and sweat of our journeys. The breakfast choice was phenomenal with such a choice it was difficult at times to restrain ourselves to a reasonable diet. The choice of fresh fruit exceeded anything we have met elsewhere.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director General at Swissotel Quito, responded to this review, April 22, 2013
Dear Guest,

We are very glad you enjoy your stay at Swissotel Quito, for us your opinión is very important. Hopefully we can host you again in your next visit to Ecuador, so you can enjoy our Breakfast and facilities.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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932 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 16, 2013

Lovely hotel with excellent staff and good location. Booked as part of a trip to an Amazon lodge so I can't comment on pricing. Lots of dining alternatives on premises, but pricey except for the Deli. Only an overnight stay for us so we didn't get to take advantage of the pools and spa, but they looked clean and very well-maintained.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
Thank Sharon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director General at Swissotel Quito, responded to this review, April 17, 2013
Dear Guest,

We are glad you have a good time in our hotel, hopefully you come back to Quito and stay with us so you can enjoy our pool and spa, we will be happy to host you again.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 14, 2013

Service and flexibility was the best I have ever experienced - including any other 5-star international hotel you might name. The decor is a bit dated, and carpets need replacing, but bedding is immaculate and comfortable, food is excellent, and service outstanding. Rooms were quiet and spa was great. We used this hotel as a stop off 3 different times in a 2 week vacation - they gladly kept our extra luggage, and had it waiting for us in our room when we returned from each excursion (ei Galapagos, amazon basin). Now that the new Quito airport is so far out of town, there is no ideal hotel location in relation to the airport (i.e. no advantage in staying near the old town). The actual Swissotel location is quite good, with artisan markets, good restaurants and a new supermarket within safe walking distance. We would stay here again!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director General at Swissotel Quito, responded to this review, April 17, 2013
Dear Guest,

Thank you so much for posting your opinion. We are working on remodel our hotel for a better service. We are glad you enjoy our other services and that our stuff helped you with everything you needed. Hope we can host you again next time you visit Quito.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 9, 2013

This was comparable to a strong American 4 star hotel. So professional and clean. The spa was wonderful. Great location. Great beds. Great experience. The staff was extremely helpful. Loved staying there and would definitely stay there next time I go to Ecuador.

Stayed August 2012, traveled as a couple
Helpful?
Thank cicixee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director General at Swissotel Quito, responded to this review, April 10, 2013
Dear Guest:

Thank you so much for posting your opinión, for us is very important to know how was your stay at Swissotel Quito. We are glad you had a great stay and that you enjoy our facilities and our staff.
We will be waiting for you next time you come to Quito.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, Virginia
Level Contributor
285 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed April 4, 2013

After driving 1-1/2 hours from the airport we arrived at the hotel and were given glasses of delicious fresh orange juice. The arrangements of roses in the front Lobby were beautiful . The staff was extremely helpful. We were there 2 nights before going to the Galapagos and 1 night afterwards. So we were able to store our extra luggage there. The beds were very hard, the the room and views were wonderful. There were no top sheet so the comforter was hot. The first 2 night we were on the front of the hotel and it was noisy, but the last night we were on the back. Much better.
The concierge arranged for us to get a driver on our last day to go to Otavalo to a great market and to Cotacachi for leather shopping. Worth the long drive.

Room Tip: Stay on the back of the hotel
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  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Acey071368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
108 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed March 29, 2013

We stayed in Swissotel for 3 nights before, after, and in between our excursions on our Honeymoon in the Amazon and Galapagos. We were very pleased with our stay here. My wife loved the gym and pool area. The breakfest buffet was also very good. They looked after our suitcases while we were away and they were waiting for us in our room when we returned from our trips.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rush1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director General at Swissotel Quito, responded to this review, April 1, 2013
Dear Guest,

W are very happy to hear that you enjoy your stay, and that our staff made everything to help you in your honey moon. We are pleased to hear that you enjoy our pool and breakfast. We hope we can host you again in your next trip to Quito.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
park city
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 28, 2013

Walking into the Swissotel Quito,one would imagine that the guest floors would be on par with the grand lobby, but that is not the case. Tired rooms, and carpeting that needed replacement five years ago in both the hallways and the rooms. Bathrooms are adequate, but again, need updating.That Swisshotel has not demanded that this building be remodeled is surprising. We were also dealing with lost luggage and got vague, sketchy assistance from the concierge desk. The pool area is quite nice, the gym is very busy, but did not eat in the restaurant. Location is not near the Old Town, but cabs are cheap. On checkout, I was charged for an airport transfer that I never requested, but after argument it was deleted. Overall, not a place I would recommend, but there aren't a lot of choices in Quito for luxury hotels.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank nit72651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director General at Swissotel Quito, responded to this review, April 1, 2013
Dear guest,
Thank you very much for sharing your opinion. We apologize sincerely to not meet your expectations. We are working step by step in the remodel of the hotel. Once again thank you for posting your review and we are sorry for any inconvenience. We hope that you will visit Swissôtel Quito again soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Quito

Property: Swissotel Quito
Address: De Octubre 1820 Ave. & Luis Cordero Street 12 | La Floresta Zone, Quito 170150, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Quito
#5 Business Hotel in Quito
#6 Luxury Hotel in Quito
#15 Romantic Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Quito 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
Swissotel Quito is a luxury hotel conveniently located in the commercial and residential area of Quito. The hotel is within easy access to the Old Town and to the airport. Known as the kindest hotel of Latin America, Swissotel Quito is recognised for the finest service in the city. Six excellent restaurants offer a wide variety of international cuisine. From Mediterranean, Swiss, Japanese and sumptuous buffets, there is menu to suit every taste at Swissôtel Quito. The hotel’s Amrita Spa is the perfect place for relaxation or lively workout. Facilities include an indoor and outdoor swimming pool, sauna, steam bath, fitness centre, squash, and racquet and tennis courts. Swissotel Quito offers the largest and most modern convention centre in the city. ... more   less 
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Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel

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