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“Fabulous Service” 5 of 5 bubbles
Review of Swissotel Quito

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Swissotel Quito
Ranked #11 of 114 Hotels in Quito
Certificate of Excellence
Easley, South Carolina
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Fabulous Service”
5 of 5 bubbles Reviewed September 24, 2012

We stayed there for two days on the way to Galapagos and 1 night on the return. The hotel is lovely, comfortable beds, a view of the Andes, and wonderful friendly staff. The buffet breakfast is extensive- don't miss it. There was a business event with an outdoor party and the music blared until 1am. That wasn't good as we weren't invited :). Otherwise excellent.

Room Tip: Ask for high floor with mountain view
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tigersrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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932 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Santa Marta, Colombia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 10, 2012 via mobile

I have 25 years of traveling experience. From no stars to 7...! The Swissotel seems to be a notty latin child! With a mix of delicate comfort to noisy charm. My room was definitely not sound proof...I could here the bodily noises of my neighbors and the chatting of desperate brazilian tourist trying to decide their next destination. The breakfast as good as it was...evidenced the use of conservatives on the fruits, coffee...was not good. Local delicacies are good! The night is not expensive butbgoing through the day you will see your wallet shrink!!!!

Stayed September 2012, traveled on business
Helpful?
Thank FelipeC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director Comercial at Swissotel Quito, responded to this review, September 13, 2012
Dear Guest,

Thank you very much for taking the time to share your opinion. We apologize sincerely for not being able to meet your expectations. We will work to solve the inconveniences occurred. We hope you will visit us again soon and give us an opportunity to serve you better.

Kind regards,

Swissôtel Quito.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
durham
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 9, 2012

The hotel was chosen for us as part of our tour package arranged by 'Imagine Latin America' when we visited The Galapagos Islands and Ecuador and it resulted in being an excellent choice by our company
.
The Hotel offered everything we needed - a clean, spacious and elegant hotel with a wide choice of restaurants, (American, Japanese, Mediterranean, Ecuadorian, a deli/coffee shop for cakes pastries and sandwiches) and a superb breakfast buffet offering everything you could ever want to start the day with!

Our room was smart and clean and because of a problem they had found with the our air conditioning they moved us into an upgraded room which was a suite - very smart- with a high position so the view over Quito was lovely. On returning to Quito later in our tour, we were again put in a suite - larger the last one so our stay was very luxurious.

The pool was small, serene and quiet - perfect for unwinding and other facilities including free wi fi and a business for going on line were very welcome.

I would recommend this hotel to visitors to Quito

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank suzymallow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director Comercial at Swissotel Quito, responded to this review, September 11, 2012
Dear Guest,

Thank you very much for your comment. We are really happy to know that you had an outstanding experience at the Swissotel Quito as part of your trip to Ecuador. We will be looking forward to host you again the next time you visit our country.

Kind regards,

Swissotel Quito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montreal
Level Contributor
96 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed September 8, 2012

impressive lobby, nice receptionists and concierge...dormen and valet as well. nicest spa fully equiped, great indoor/outdoor pool, try the hot rocks foot therapy walk near the indoor pool...very nice room clean and spacious. Would definetly go back. nice buffet for breakfast (included in price of room?) dinner buffet could have been warmer(cover up the hot food). that<s the only negative i found...but well worth the price...free internet access at the business center

  • Stayed September 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank piboMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director Comercial at Swissotel Quito, responded to this review, September 10, 2012
Dear Guest,

Thank you very much for taking the time to share you experience. Our main concern is to treat you as if you were at home and our staff is happy to do so.
We will take care about the dinner buffet to keep it warm. Thank you very much for your feedback.
We look forward to welcoming you back the next time you visit Quito.

Kind regards,

Swissôtel Quito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 2, 2012

We are currently staying at this hotel as part of a small tour group and find this to be an excellent place to stay. The buffet breakfast has a wonderful choice of food, beautifully presented and fresh. We have wi fi in the rooms so I don't understand previous reviews saying they didn't have wi fi.
Would recommend this nice friendly hotel

  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maureen703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director Comercial at Swissotel Quito, responded to this review, September 4, 2012
Dear Maureen

Thank you for review. We are delighted to hear that you had a pleasant stay and enjoyed our services. We look forward to welcoming you back the next time you visit Quito.

Warm regards,

Swissôtel Quito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 2, 2012 via mobile

I will stay here again. Location was great. Food was good, our room was clean, nice lobby and common areas. The rooms are not brand new, but they are ok.
We stayed only for one weekend. I recommed taxi tours if you speak spanish well and feel comfortable with.

Stayed April 2012, traveled as a couple
Helpful?
Thank Icaro I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Directora V, Director Comercial at Swissotel Quito, responded to this review, September 4, 2012
Dear Icaro,

Thank you for choosing Swissôtel Quito. We are happy to hear that you enjoyed our rooms.
Thanks for taking the tame to share your experience. We look forward to welcoming you back the next time you visit Quito.

Kind regards,

Swissôtel Quito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 27, 2012 via mobile

Stayed there twice in Aug with a group. They hotel is great - very comfortable and plenty of facilities. The Gym is great for a hotel gym, pool amazing, and plenty of restaurants in the hotel and mostly they were well priced.

Shame there is no wifi in the rooms but you can get wired Internet in the room although it's not very reliable - mostly I could only have one web page open at a time. Wifi is available in the lobby and restaurants although in the breakfast restaurant it didn't work too well.

If you want something with everything, this is the hotel for you.

Stayed August 2012, traveled with friends
Helpful?
Thank PabloInkosi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Quito

Property: Swissotel Quito
Address: De Octubre 1820 Ave. & Luis Cordero Street 12 | La Floresta Zone, Quito 170150, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Quito
#5 Business Hotel in Quito
#6 Luxury Hotel in Quito
#15 Romantic Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Swissotel Quito 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
Swissotel Quito is a luxury hotel conveniently located in the commercial and residential area of Quito. The hotel is within easy access to the Old Town and to the airport. Known as the kindest hotel of Latin America, Swissotel Quito is recognised for the finest service in the city. Six excellent restaurants offer a wide variety of international cuisine. From Mediterranean, Swiss, Japanese and sumptuous buffets, there is menu to suit every taste at Swissôtel Quito. The hotel’s Amrita Spa is the perfect place for relaxation or lively workout. Facilities include an indoor and outdoor swimming pool, sauna, steam bath, fitness centre, squash, and racquet and tennis courts. Swissotel Quito offers the largest and most modern convention centre in the city. ... more   less 
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Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel

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