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Mercure Hotel Alameda
Ranked #16 of 114 Hotels in Quito
Certificate of Excellence
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719 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Level Contributor
298 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed March 15, 2014

We stayed at the Mercure several times as we toured Ecuador. The staff were very friendly and the rooms spacious and quiet. The breakfast buffet opened at 4am. That was a nice convenience because we had early flights to the Galapagos and Amazon. I can't really comment on the hotel's location relative to restaurants and attractions because we arrived late and left early each time we stayed. I also can't say much about cost/value because the stays were part of a package tour. However, given the overall reasonable cost of the tour, the hotel could not have been out of line.

Be warned it is a solid 45 minute trip to the Quito airport (UIO) in non-rush hour (an hour or more in rush hour). Quito opened a new airport a few months ago and it is quite far (Dulles to DC?) outside the city. The highway to the airport was not open as of March 2014. And, there are virtually no hotels at the airport. In short, every hotel in Quito has this problem -- it's not the Mercure's fault. You just need to factor it in to your planning until the highway opens.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank jackonferry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
231 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed March 12, 2014

Like a previous reviewer, we stayed here while on an OAT trip and found the hotel to be exceptionally nice. Spacious suite, good food and service in the restaurant and a great (but small) gift shop. Nice location for walking about to shop. No A/C controls in the room but we opened our windows and slept just fine.

Room Tip: The suites are very nice
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HikerDave2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
76 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 9, 2014 via mobile

We stayed at the Alameda Hotel Mercure in Quito as a part of an OAT trip to Machu Pichu and the Galapagos. The hotel is very nice, rooms were spacious (we had a two room suite), very helpful staff, and thelocation was central to all of Quito. Huge breakfast buffet with both American and Ecuadorian choices.

Stayed March 2014, traveled as a couple
Helpful?
Thank Rusty1cub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, March 10, 2014
Quito, march, 10 2014


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 27, 2014

We stayed three nights after a ten day trip to the Galapagos islands, and really enjoyed it, the location was excellent for walking especially if you happen (as we did) to be there on a Sunday when many of the roads are closed to traffic and locals go out cycling ... a real family atmosphere and a good time to walk as there are so many family groups about so it feels a bit safer. Hotel staff were really lovely, though at times service was a bit slow at front desk due to large group check-ins, they were always very pleasant though and there was always someone on with good English. We enjoyed it so much we have recommended it to others who have also stayed and enjoyed.

Room Tip: If you don't want twin beds make sure you book 'matrimonial' suite ... found this in may...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MKR0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, March 10, 2014
Quito, March, 10 2014


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, North Carolina
Level Contributor
282 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed January 25, 2014

This property was a very nice option in a great part of Quito with many restaurants and clubs within walking distance. Spent two nights on two separate bookings. The first evening we had a spacious suite; the second night we had a run of the house suite. Both accommodations were nice but the larger room was exceptionally nice. Staff was always helpful even when rushed; never saw housekeeping as both departures were very early. Did have a need for maintenance to fix a space heater and blow dryer -- very professional and prompt. Buffet breakfast was served at 0400. It was a very nice presentation of various foods -- don't pass on the hot chocolate or the chocolate croissants. No heating or cooling in the rooms other than space heaters -- you're on the Equator!

Room Tip: Ask for a large suite if available.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EndlessSummerCaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, January 27, 2014
Quito, January, 27 2014


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 3, 2014

Very nice spacious modern rooms. Staff was professional and breakfast buffet was excellent. It is conveniently located at the hippest area in Quito. On the weekends there are lots of parties and weddings at the hotel banquet rooms. If you are in one of the lower level rooms, noise could be an issue.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Verlisia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, January 6, 2014
Quito, January 06 2013


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Alameda

Property: Mercure Hotel Alameda
Address: Ramon Roca E 4-122 | Av. Amazonas, Quito 170150, Ecuador
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Quito
#22 Romantic Hotel in Quito
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Hotel Alameda 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
The Mercure ALAMEDA Hotel, located in the heart of Quito, is the best place to stay and discover the wonders offered by this city, which is a World Heritage center. We have a variety of rooms for family and corporate events to satisfy all your needs. They are equipped with the latest in technology, which will ensure that your meeting is a success. We have now available the new Cipreses Mercure Ballroom Theater, the only one of its kind in Quito, with a capacity for 320 people. At the Spicy Bistro restaurant, you will find a world that will surprise you with an exquisite national and international cuisine. And to enjoy a delicious cocktail or glass of wine, we offer the GlobeWalker & Winebar, with a wine list selected by an exclusive tasting that the MERCURE Hotel Alameda. holds every year. We also offer our informal hanging-out spaces such as the Alameda Q, where a good coffee or a delicious appetizer are always available. Of course, our Bakery serves you the best cakes and pastries, which are ideal for take-out. At ALAMEDA Hotel Mercure, you will always have the guarantee of good service and excellent quality. ... more   less 
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Also Known As:
Accor Grand Hotel Alameda Quito
Mercure Quito

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