We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Looks good, service not up to the mark.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
JW Marriott Hotel Quito
Ranked #10 of 114 Hotels in Quito
Certificate of Excellence
Southampton, UK
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Looks good, service not up to the mark.”
3 of 5 bubbles Reviewed December 1, 2013

Lovely waterfall through the atrium area. Pool attractive and spa but despite staff looking smart, service just misses the mark. One of the best breakfast buffets. The atrium glass cracked in many places as was the window in our room. Mini bar didn't get refilled. Room cleaners had to be requested on one day. Felt not quite up to Marriott standard.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glyniswarsash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, December 4, 2013
Dear Guest thank you for your comments, we are sorry that you didn't find the service in the level that you deserve, about the structure of crystal in the lobby we constant are renewing and changing the parts as well as the windows in the rooms. We hope to have the opportunity to receive your visit in a near future to give our best effort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,523 reviews from our community

Traveler rating
    924
    446
    118
    24
    11
See reviews for
280
556
73
356
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Waedenswil, Switzerland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed November 23, 2013

Even tough the building and entrance hall look impressive, what you really get in this hotel is quite banal, dull and definitely not inspiring and this in a city that offers so many unique attractions and tells you so much about culture and history. The rooms are quite basic, dark and designed to reduce maintenance to an absolute minimum - at the cost of offering something that would make you feel stay at an exciting place. If you want to get a notion of something local and more 'exotic', stay at one of the wonderful hotels in the old town which are fastly growing in number and easy to access by taxi.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edison_Riofrio, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, November 24, 2013
Dear guest we agree with you that the city offers countless options in both culturally and tourist. The JW Marriott Hotel Quito offers an elegant product for business guests. Our rooms are in a total renovation project which will start in 2014. We hope to serve you in a near future. thank you very much
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
148 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed November 21, 2013

Staff, food, accommodations including the gym were outstanding. Room service menu was not super creative, but taste and quality were terrific. Breakfast buffet decent, esp if included with room rate as ours was. Gracious concierge even tried to help us change plane tickets on the phone (to no avail), then directed us right to the city airline office to do so. Very professional, friendly staff. Standard room included surprisingly large bathroom, separate toilet, giant bathtub, and roomy shower. If you want local culture by day and American standards at night, this is your place. Lady at the front desk went out of her way to give us the same rate when we extended our stay for one extra night.

Room Tip: Sixth floor was nice, but no reason to think others are less. We just booked a last minute rate of...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ebunnyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edison_Riofrio, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, November 25, 2013
Dear Guest thank you very much for your feedback, meet the requirements of our guests is our main goal. our products are created to make your experience unforgettable. Special rates are always a great alternative that you can find on the internet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greece
Level Contributor
105 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed November 20, 2013

Stayed at the JW for business in Quito. The hotel is in a very good location of the city; ample space in the lobby with a beautiful decoration (I loved the flowers everywhere). Gym is very good, and the staff is incredible courteous and amiable. Rooms are neat (although with a very restricted view), very clean and taking care of to the details. The hotel has three restaurants (Mexican, Argentinian and Japanese) but I preferred room service (which takes around 45 minutes). Very recommended, I will stay in there again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yardley pa
Level Contributor
141 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

OK, this hotel will not fill you desire for local flavor. But in the middle of a two week tour it was a great bit of home (US). It fulfills all the expectations of a JW Marriott. Deluxe accommodations, amazingly landscaped pool, perfect service, wonderful rooms. Concierge lounge was amazing, could not do more for you.

Ask for a pool view room.

Room Tip: Ask for a pool view room and concierge lounge access is worth the price at this hotel.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank art89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, NJ
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

This was a wonderful respite after a long flight, and the reception could not have been more welcoming. The staff was charming and efficient, the hotel itself beautiful, with huge vases of roses everywhere. The dinign room was fine, good buffet breakfast, the bar menu was fine, service slow but so what, we are on vacation and it's South America. Try the potato/cheese soup. Only cavil is you had to pay for wi fi, which is pretty much available in hotels for free now. The hotel is close to the botanical garden, a short walk, maybe 1 km. It is in Carolina Park. Lovely orchid pavilion. There is also a shop in the hotel where I was able to buy the first of, I admit it, several alpaca shawls. But it's convenient, and you never know what markets you will be able to peruse. We were meeting a group that was to leave from Guayaquil.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolPrinceton_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed November 10, 2013

My wife and I stayed at this wonderful hotel in October, 2013. Our stay was full of great service, smiling people, wonderful food in the exec lounge, and a pervasive atmosphere of wanting to please us in every way. Even going out for a walk on a Sunday morning, we were approached by the doormen to make sure we knew safe routes, places to stop, and how to dodge traffic in this bustling city. Some nice places to eat nearby made out stay memorable. (We used Marriott points for our stay, which made it even better!)

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank senyor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edison_Riofrio, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, November 17, 2013
Dear guest, to be an elite member of our Marriott Rewards program and enjoy its benefits makes a big difference when it comes the chance to evaluate a product. Our staff has been trained to offer brilliant experiences and offer proper information taking care of our guests. Thank you very much for the comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Quito hotels
2.5 mi away
Casa Gangotena
Casa Gangotena
#2 of 114 in Quito
5.0 of 5 bubbles 647 reviews
2.2 mi away
Hotel Patio Andaluz
Hotel Patio Andaluz
#9 of 114 in Quito
4.5 of 5 bubbles 1,111 reviews
1.0 mi away
Le Parc Hotel
Le Parc Hotel
#5 of 114 in Quito
4.5 of 5 bubbles 427 reviews
Show Prices
Show Prices
Show Prices
9.9 mi away
Hotel Casa de Hacienda La Jimenita
0.5 mi away
Casa Joaquin Boutique Hotel
2.6 mi away
La Casona de la Ronda Heritage Boutique Hotel
Show Prices
Show Prices
Show Prices

Been to JW Marriott Hotel Quito? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Quito

Property: JW Marriott Hotel Quito
Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Quito
#4 Business Hotel in Quito
#4 Family Hotel in Quito
#5 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Official Description (provided by the hotel):
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Hotels.com, Hotwire, Orbitz, Travelocity, Priceline, Despegar.com, getaroom.com, HotelQuickly and TripOnline SA so you can book your JW Marriott Hotel Quito reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing