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“Fabulous experience”
Review of Casa Gangotena

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Casa Gangotena
Ranked #2 of 112 Hotels in Quito
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fabulous experience”
Reviewed January 11, 2014

We spent four nights in total at CG - before and after a Galapagos trip. It was a wonderful time. Nothing is too much trouble for the staff and the ambience and decoration of the public areas has to be seen to be believed. It is a beautiful hotel. Our bedroom was beautifully decorated and the bathroom couldn't have been better - lots of lovely marble. The room looked out over the main square and the view was magical especially at night when the San Francisco church is all lit up. Quito itself was a delight and staying at the CG added to the brilliant experience. If we had any criticism it would be of service in the restaurant which could be slow even when there weren't many diners. However, given the excellence of everything else we could excuse this shortcoming. If you are going to Quito and want a top rate experience, stay here..

Room Tip: We had a superior room - definitely worth the money for the view over the square. Could be a bit noi...
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  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Rhoslyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FDelgadoV, General Manager at Casa Gangotena, responded to this review, January 15, 2014
Dear Rhoslyn,

Thank you very much for taking the time to share your experience in Casa Gangotena with the Trip Advisor community.
I am delighted to know how much you enjoyed your stay with us , and I have taken note of your remarks about the service in the restaurant, your comment is very helpful and will be shared with my F&B team.

With my very best regards

Fernando Delgado V.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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668 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (178)
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london
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 6, 2014

We stayed for two nights over the Christmas break and were looked after excellently. The highlight was the party the hotel arranged for our daughter's birthday, which made the stay even more special and the service levels get full marks for the effort the team went to.

The only area where I think the hotel could improve is the dining room, which lacks any atmosphere. The lovely glazed atrium to the rear of reception would surely be a nicer place to eat and the dining area could be refurbished as the sitting area perhaps?

Beds are extremely comfortable and the roof terrace was a gem, once we discovered it. The hotel could perhaps do more to make guests aware of this and the superb teas, neither of which we knew about unitl our final day. Definitely the place to stay in Quito if your budget allows.

  • Stayed December 2013, traveled with family
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Helpful?
1 Thank chasm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FDelgadoV, General Manager at Casa Gangotena, responded to this review, January 15, 2014
Dear Chasm 1,
Thank you very much for reviewing Casa Gangotena, and for your feedback on what we can improve.
I am very glad to know that you enjoyed your stay with us.
Regarding the dining room I agree with your observation that our dining room décor and ambiance can be improved, and for that reason I am pleased to tell you that we will do a complete remodelling of the space during this year, so to make this very important area of Casa Gangotena, more consistent with the rest of the hotel.
Wishing you all the best

Yours truly,

Fernando Delgado V.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Gallen, Switzerland
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed January 5, 2014 via mobile

My weekend trip to Quito was unforgettably excellent.
This was my second trip to Ecuador after 12 years.
And it was the best hotel choice ever.
I can truly recommend CASA GANGOTENA because of its thoughtful staff, beautiful and clean room and delicious food at reasonable prices.
At the airport, I got picked up by German, who accompanied me to the van and explained to me Ecuador's economic development of the past 12 years.
A 50 minutes car ride has never been so informative and pleasant.

The staff were also very considerable and nice to my friends who came to pick me up at the hotel lobby every day.
My friends were also offered drinks and received a warm welcome although we didn't expect this.
Thank you, Casa Gangotena. I appreciated this very much.

When I suddenly felt a headache coming up, the concierge quickly gave me 'mate' herbal tea with compliments of the hotel.

Furthermore the receptionists were competent, extremely friendly, helpful and fast, even in carrying out requests given to my situation (I had to stay one more night due to a problem with Copa Airline who were giving me a hard time! I referred to the receptionists and shared my trouble. For Casa Gangotena no problem at all. They quickly relocated me into another room in the same category and helped me in printing off documents related to my problem with the airline).

A special thank you to the hotel staff, concierge, portiers, receptionists and room maids for my wonderful three nights at CASA GANGOTENA.


Stayed January 2014, traveled solo
Helpful?
2 Thank Benji_Suiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FDelgadoV, General Manager at Casa Gangotena, responded to this review, January 8, 2014
Dear sandagirl_82

Thank you very much for your kind words, and for sharing the highlights of your experience in Casa Gangotena with the Trip Advisor community, I am very happy to know that your transfer from the airport was also an educational experience! and I hope that the issues with your airline where finally solved. Reading a comment like yours not only makes me prouder of my team, but also creates a stronger compromise for us all in delivering a service of excellence.
Once again thank you very much!
With my very best regards
Fernando Delgado V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
86 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed January 3, 2014

Despite arriving very late at night after a 1 hour drive from the airport our group of 8 were greeted by 6 (!) very friendly staff with welcome drinks and sandwiches, and very efficiently shown to our beautifully appointed rooms overlooking the famous central plaza in Quito.

Casa Gangotena is an historical landmark in it's own right, with a fascinating history and beautiful interior. The hotel does not have many amenities per se, but it is superbly run with truly exquisite service and is quite frankly, faultless.

The breakfast buffet was copious and the restaurant was staffed by very friendly waiters and waitresses. There is also a rooftop balcony with stunning views over the city.

One note of interest...Ecuadorian law prohibits serving alcohol with meals on Sundays after about 3pm. You can only bypass this by ordering room service.

If you want to see the old town this is as good as it gets and a far better intro to Quito than any of the international chain hotels that are in the newer part of the city. We loved it,

Room Tip: You must get a room overlooking the square....this is a National Geographic view!
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  • Stayed December 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
2 Thank NeilOakshott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FDelgadoV, General Manager at Casa Gangotena, responded to this review, January 6, 2014
Dear Mr.Oakshott

Thank you very much for your kind words about your experience in Casa Gangotena, there is not greater accolade for us all than receiving a review like yours.
With my very best regards
Fernando Delgado V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 19, 2013

Stayed for 2 nights prior to a trip to the Galápagos Islands. Very comfortable room. The staff were so polite and nothing was too much trouble. Breakfast selection was excellent and the afternoon tea a must! Highly recommended.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank susan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southerner057, General Manager at Casa Gangotena, responded to this review, January 3, 2014
Dear Susan B,
Thank you very much for sharing your experience at Casa Gangotena oasis  with the TripAdvisor community.
Wishing you a 2014 full of joy, health and success
With my very best regards
Fernando Delgado V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Level Contributor
104 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 19, 2013

We arrived tired, late and very smelly (after spending 4 days in the Amazon rainforest). But even in the best of circumstances this would have rated as a top hotel.

Helpful, friendly, good location. The food is good (you MUST have the free afternoon tea).

  • Stayed November 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank gcluer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southerner057, General Manager at Casa Gangotena, responded to this review, January 3, 2014
Dear G Cluer
Thank you very much for your review , is a honour for us all in Casa Gangotena to be considered as the best Hotel so far, by a Top Contributor of Trip Advisor.
I would like to take this opportunity to wish you and your loved ones a fantastic 2014.
With my very best regards
Fernando Delgado V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, Brazil
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 16, 2013

Wow, really stunning and unexpeted! Perfectly situated in the middle of Quito's charming old town, you will find Casa Gamgotena, which posseses all the touches, thoughtfulness and feel of a cosy historic town, combined with the luxury of an impecably and efficiently run pro like a Four Seasons or Peninsula. I cannot say how I was made to feel at home, the staff were warm and caring yet attended effectively and proactively to all my needs: I was travelling on a volunteering trip but was also there on business, so needed both business suport and traveller tips. Each and every detail delights, from the fresh roses in all the corridors, orchids on my desk, delicious english style mid-afternoon tea and treats in the atrium, lushious floor to celing marble bathrooms, butleresque room service, and dreamy bed with egyptian cotton sheets. I cannot say how perfect it was in each and every way/ Thank youi so very much for such a marvelous home away from home!

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pheaonah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southerner057, General Manager at Casa Gangotena, responded to this review, January 3, 2014
Dear Pheanoah,

Thank you so much for taking the time to write such a nice review about your experience with us in Casa Gangotena. We want to be a showcase of the best that Ecuador has to offer, , but specially sharing with our guests our culture and the hospitality of our people.
We all , look forward to be your hosts in Quito again
Wishing you a very happy 2014
All the Best
Fernando Delgado V.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Gangotena

Property: Casa Gangotena
Address: Bolivar OE6-41 | and Cuenca St., Quito 170401, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 112 Hotels in Quito
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Gangotena 4.5*
Number of rooms: 31
Official Description (provided by the hotel):
Situated in a newly-restored historic mansion overlooking Plaza San Francisco, the three-story Casa Gangotena harbours 31 rooms, a showcase of eye-catching style, contemporary design, antiques, fine furnishings, modern technologies and quintessential comfort. ... more   less 
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