The Casa Gangotena is truly a terrific hotel! The rooms and public areas are beautifully and very tastefully restored. The service from the staff is extraordinarily good. The location on the main square in the old town is very convenient to this interesting part of town, though it is a bit of a hike from the airport. The food in the restaurant was very well prepared and presented, and room service is available 24X7.
As we had a very early departure, the hotel had some light snacks for us in the lobby, along with fresh juice and coffee. This is indicative of the attentive and sensitive service that the hotel provides.
The staff was very willing to assist us with some airline troubles we were having (cancelled flights, missing luggage), which allowed us to enjoy our stay and not spend all day trying to get resolution to these problems.
While I speak Spanish, I was aware that some guests did not. I always heard the staff speaking with them in excellent English.
I would recommend the hotel without reservation. It is beautiful and my stay there was just wonderful.
- Official Description (provided by the hotel):
- Situated in a newly-restored historic mansion overlooking Plaza San Francisco, the three-story Casa Gangotena harbours 31 rooms, a showcase of eye-catching style, contemporary design, antiques, fine furnishings, modern technologies and quintessential comfort. ... more less
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