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Reviewed June 27, 2017 via mobile

Our family of four had a wonderful 6-night Western Itinerary cruise on the La Pinta. From booking (Paulina Garces), to requesting additional cabin housekeeping (Oscar, La Pinta's manager), to the exceptional naturalists (Carlos' team) who comprise the soul of the Galápagos trip, to the dining staff (Luis who serves desserts with a grand graceful flourish and sweet Stalin), etc., everything was very well done. I was particularly impressed by how seriously Carlos considered our comments on his staff of naturalists, even following up afterwards to ensure he understood them. We thoroughly enjoyed the food (Western and Ecuadorian cuisine) served on the La Pinta as well as the company of people from around the world varying in age from 20's and up. The one thing that I was least satisfied about, was the bathroom of our cabin. I hope the La Pinta could update the bathrooms (or at least clean the corrosion on the metal trims) in the near future.

Date of experience: June 2017
1  Thank MistyAsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
801bernardah, Public Relations Manager at Metropolitan Touring, responded to this reviewResponded June 29, 2017

Dear guest,

Thank you very much for your valuable review. We are glad that you enjoyed your stay at La Pinta Yacht on the Enchanted Islands. We deeply appreciate your kind words and we have shared them with all the staff who will be very proud to know they made your vacation a memorable experience.

We believe that your review is the key to the continuing process of improvement, which is why we have shared your comments with the departments involved.

We look forward to welcome you back anytime! Please do not hesitate to contact us for any information required.

Best regards,

Metropolitan Touring

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2017

We had booked a 2 weeks tour (mostly private) through Peru including Lima, Cuscu, Sacred Valley, Machu Picchu, Lake Titicaca, Colca Canyon and Arequipa through Trailfinder/U.K., who was cooperating with Metropolitan Touring. We only could congratulate them for their excellent choice of METROPOLITAN TOURING! All their organisation worked phantastically. They had excellent tour guides and drivers. They always were punctual, their drivers were driving safely and their tour guides had great knowledge of the Peruvian culture, history and people. They were always helpful (when we were getting sick and needed a doctor, had to change or wanted to change our itinerary on the spot) and we felt perfectly safe with and protected by them at all times. It could not have been done any better! Without their excellent staff and organisation we would have never had such a wonderful Peru experience!

Date of experience: March 2017
Thank Johanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
801bernardah, Public Relations Manager at Metropolitan Touring, responded to this reviewResponded June 26, 2017

Dear Johanna,

Thank you very much for your valuable review! For all of us at Metropolitan Touring, it is a large pleasure to hear about our guest experiences and being part of your amazing stay.

We are glad to know that you had such a wonderful Peru experience and appreciate that you highlight our organisation, but above all the warmth and service of our staff, for us the most important is to reach the satisfaction of our guests.

We hope you decide to come back in a new opportunity, we will be happy to see you again.

Best regards,

Metropolitan Touring

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Reviewed June 24, 2017

We thoroughly enjoyed seeing the Galapagos Islands with La Pinta Yacht. From waking up to classical music and breakfast , to the guided hikes and snorkel trips, to the wonderful food and great company. Not too large, not too small. And of course the animals were delightful. Thank you!

Date of experience: June 2017
1  Thank Elizabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
801bernardah, Public Relations Manager at Metropolitan Touring, responded to this reviewResponded June 26, 2017

Dear Elizabeth,

On behalf of Metropolitan Touring, we would like to thank you for your kind comments regarding your stay with us at La Pinta Yacht. We are glad to know that you spent such a nice vacation in Galapagos and you enjoyed our services.

We look forward to welcome you in a new opportunity, it will be our pleasure to assist you once again.

Best regards,

Metropolitan Touring

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Reviewed June 22, 2017

I am not a sit around and do nothing cruise sort of person and this is not that! something planned every day with advantage of having cruise ship accomadations.The larger vessel and multiple naturalists on board give guests daily choices of activities and a more stable ride. Truly a luxury adventure cruise combination with twice daily panga excursions to shores of various islands for nature walks, snorkeling and other activities. Then return to fine dining staff lead by Austrian chef who let us enjoy a delightful mix of European and South American cuisine. There was something for everyone. Initially I was worried about such a trip as I had knee and back issues but using a cane both on board and for walks helped stabilize me and the walks were leisurely as we stopped frequently to learn about something or snap photos as flora and fauna were of course abundant. Getting in and out of pangas was the most difficult for me ...until I just trusted the people helping us in and out and didn't try to do it on my own. These people are pros. The only thing I could not do was the kayaking but on this larger vessel there were always choices as multiple things offered each day. I wish I could have thanked everyone personally on the ship from dishwashers to those who worked in engine room as I realize all were a part of making this a wonderful once in a lifetime experience, but I have to give special shout out to Veronica, our group naturalist, who was so knowledgeable that she filled my head with new things each day. As small as she was she also was best at helping me in and out of the pangas.....Stronger than Daniel, the head naturalist, and only half his size ;) Go Veronica! Our door is always open for you should you ever want to see our part of the world.

Date of experience: June 2017
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
801bernardah, Public Relations Manager at Metropolitan Touring, responded to this reviewResponded June 23, 2017

Dear Jennifer,

Thank you for choosing our Santa Cruz II expedition vessel and for taking the time to write such a wonderful review. We are very happy to know that you enjoyed having multiple naturalists with different types of activities to choose. The goal of Metropolitan Touring is to continue making a difference and providing top services to our guests.

Thank you for mentioning about the exquisite cuisine offered on board! I’m sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay.

We hope to welcome you back again in the near future!

Sincerely,

Metropolitan Touring

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Reviewed June 21, 2017

Trip of a lifetime on La Pinta visiting Galapagos Islands. We did the combined itineraries so were on board for 14 days. Guides - Carlos, Grace, Dries and Sabina - were outstanding in both their knowledge and passion for the Galapagos. They went out of their way to make sure that this was indeed a trip of a lifetime. Entire crew were friendly, capable and very professional. Would highly recommend La Pinta for a Galapagos cruise.
Land-based tours in Quito pre-cruise were also wonderful, and accommodation at Casa Gangotena was exceptional.

Date of experience: June 2017
1  Thank Stephaniecochrane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
801bernardah, Public Relations Manager at Metropolitan Touring, responded to this reviewResponded June 23, 2017

Dear guest,

Thank you very much for your amazing review, we loved to read your thrilling comments about your trip to Ecuador and Galapagos. Be assured we will share your motivating words with our staff and they will certainly be proud to know they assisted in making your vacation truly memorable.

For all of us at Metropolitan Touring, is a large pleasure to hear about our guest experiences and being part of your amazing stay, we would love to see you come back on a future vacation, always ready to welcome you.

Warmest regards,

Metropolitan Touring

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