We came to Ecuador for the Galapagos and booked through a different company. Our company offered Quito tour extensions (half day tour of Quito and a full day tour of Otavalo). We didn't know what company they were booking through until we got here. I wish we would have used TA and just booked ourselves. A couple of the many disappointing things include:
1-We received no information about the tours ahead of time. I had to work really hard to find out what time I was supposed to meet the guide on the morning of the tour. When the guide picked us up the details of the tour (length of time, etc) was all new information to us. She asked us -- didn't Metropolitan send you anything? At least a map? Nope.
2-The guide really makes it or breaks is. Our guide was only OK. We also had her for both tours, which was disappointing. She didn't really have any passion for Quito and it felt like she was reading a script when she told us about things. Also, she would leave out really key pieces of information so a lot was unclear. We would sometimes have enough information to ask a question that would help to clarify the explanation. But, if we didn't we were out of luck.
3-It really felt cheap. For example, the half day tour was only 3 hours, including a 20ish min drive from new town to the first thing. The guide kept saying, oh, there is so much to see in Quito and would then rattle off a bunch of things that I couldn't keep track of. If there is so much they could make it an actual half day tour (which seems more like 4-5 hours) or at the very least give you a piece of paper with the top attractions, a map that includes them, and some information that would help you find these things on your own. On top of this, each tour started 5 min late and ended 5 min early.
Overall, we just really felt they could have done better.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.