Our experience with the hotel started when our car didn't meet us at the airport as scheduled when we arrived, although I had called the day before to confirm both our reservation and our car pickup. We took a taxi, which wasn't a big deal, and arrived at the hotel in Quito at 9:30pm after a day's travel, with our 5 year old and my 79 year old father. The desk clerk stated that he didn't know why we weren't met at the airport, since he had a record of our request. He then stated that our rooms were flooded, and there were no other rooms available. When I asked what was damaged in the rooms (were the beds wet? Was there still water on the floor? Perhaps we could stay anyway) he was vague but said we could not see the rooms, that he didn't have a key. They had booked rooms for us at a nearby hostel/hotel. We waited 10 minutes for a taxi and then were driven 2 blocks to the hostel (where the rooms were very simple but clean). When we came back the following morning, we were given breakfast in the nice breakfast area, but then told that they only had one reservation for us, despite me having confirmed 2 rooms the day before AND despite having booked two rooms for us at the hostel. When pressed, they simply said they didn't have the right "type" of room at that we would have to pay more for a larger room than the one we originally booked. We got into our rooms after noon the next day. I have very little confidence that the rooms were ever flooded but suspect they were given to someone else.
The rest of our interactions with the hotel staff were similar. When asking about a restaurant that a friend had recommended (Vista Hermosa) we were told it "has closed." We later found out it was closed Sundays only but of course is still open. When we asked for other restaurant recommendations we were told there was nothing open in old town after 6pm - until another hotel guest overheard us and recommended the mall next to the Grand Hotel, where there are three nice restaurants all open until 9pm, and of course the restaurant in the Grand Hotel or the Patio Andaluz hotel, both of which are very nice.
The rooms were fine, although since the larger room looked out on the street it was a bit noisy at night. Water pressure was good and there was hot water.
There is so much promise to this little hotel, it's in a nice location and is pretty on the inside, although the public area furniture is dated and uncomfortable (and we spent quite a bit of time on it waiting for our rooms to be ready), but I have to say, we rebooked our stay at the end of the trip to another hotel in town, paying MUCH more for rooms there just to avoid the horrible service.
- Official Description (provided by the hotel):
- The project Hotel Boutique Plaza Sucre was born in the year 2.005, with the restoration of a house from the colonial and republican epoch and 18th and 19th century; to give national tourist and foreign tourist a touch of our cultural identity being a part of the Historical Center of San Francisco of Quito named by the UNESCO as Cultural Patrimony of the Humanity. Our Hotel has a capacity of 25 rooms, counting on single, double, triple rooms an all of them expressing a unique environment of peace, harmony and tranquility. ... more less
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