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Windsor Hotel
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Reviews (38)
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7 - 12 of 38 reviews
Reviewed November 30, 2013

The best thing about this hotel was checking out after just one nights stay and move to a 'real' hotel (and 4*) just a block away that was only $10 a night more expensive.

For me the main problem I had with this hotel was there was no opportunity to sleep because of the noise form the busy street outside, one of Quito's busiest, and the hotel does not appear to have any sound insulation, added to this was the noise form a bar or disco close by that I could hear until around 04:30.

The property is poorly maintained to say the least, the rooms bear no resemblance to those shown on the website, the bed linen does not fit the bed, the bath towels are a joke, there was no hot water, the whirlpool bath did not function, not that I would have used it as the bathroom was filthy etc. etc. etc. I'll let the pictures speak for themselves...

There is no elevator so I pity anybody with luggage who is given a room on the higher floors.

The website promised an "American Breakfast" but in reality what you got was some scrambled egg, 1 croissant, a piece of butter, some jam, one cup of coffee and a glass of juice.

I did bring these 'issues' to the attention of the very nice young man on the front desk but sadly the lack of English meant he really didn't understand the problems.

Quito is a fine city and there are many fine hotels just not this one.

  • Stayed: November 2013, traveled on business
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2  Thank N B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

I went there to work for a couple of hours while enjoying an afternoon coffee. The supposed "mixed" sandwich, was made with sunbeam white bread and hardly any cheese and ham, and a terrible hot chocolate.
For much less money, I could eat fresh delicious Ecuadorian buns w/ fresh Ecuadorian cheese and thick ham, and an out of this world Ecuadorian hot chocolate! And I know that, but obviously foreigners who visit my country are deceived and extorted daily in this kind of place because they are afraid to explore other places. What a waste of a trip and money! Ah, and they even charged "tax 2," a service charge, which is illegal in Ecuador.

  • Stayed: June 2013, traveled with family
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3  Thank cecigonzalez03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

I didn't actually stay at this hotel, but during a 9 hour layover in Quito my mother and I wanted a place to stash our bags while walking around the city. After asking a couple place and getting flat turned down, windsor quickly accepted, making sure all our money and valuables were out of them before we left. When we came back to claim them they didn't even ask for any money! The staff seemed very nice and attentive. I recommend looking into this hotel!

Stayed: June 2013, traveled with family
2  Thank Ali B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2012

The hotel is comfortable with large, clean rooms, and nice bathrooms. The hotel is right on Amazonas Ave, a central area in Quito - it makes it a bit noisy. There is a travel agency in the lobby area which was very convenient. It didn't have an elevator. Staff was very friendly and helpful.

Room Tip: Ask for a room in the back - so there is less noise.
  • Stayed: January 2012, traveled on business
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1  Thank Tripwiz1733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2011

The rooms are large, plainly furnished & decorated but very comfortable and secure. The bed was comfortable and the room had a large wardrobe and cable tv. The bathroom was modern and spacious with a full size bath tub and jacuzzi.

The rooms at the front suffer from traffic noise because of the hotels location right on a set of traffic lights. The hotel is probably a little over priced for Quito, with the room tariff being almost twice that of the Hothello which is a few hundred yards further up Amazonas on the same side of the road. Although a good breakfast is included in the price in the ajoining restaurant and there is the jacuzzi as well.

The staff were very professional and efficient and all spoke very good English. Overall quite good value for money, recommended

  • Stayed: September 2011, traveled solo
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2  Thank cellargas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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