I know that this review is too long to be fully read by most people.
So, let me begin by listing the most important of several excellent services first. I'll follow with one thing which can be easily improved. But, this hotel has provided the best service on any hotel in which I've stayed. This includes several "world class" hotels.
My wife came down with a sinus infection. I inquired at the hotel desk about finding a nearby doctor. The hotel had a doctor on call. She arrived at our room (along with her male assistant) within an hour of my inquiry. She examined my wife (taking the usual vital signs) and prescribed three medications. These were called in to the pharmacy and they were delivered to our room within another hour. There was no charge for the doctor's visit to our room. The pharmacy bill was $21.21 for three delivered prescriptions. Then, someone from the front desk (who was bilingual), came up to verify that we understood the prescriptions (since the instructions were in Spanish). All of this was started by one inquiry to the front desk. My wife felt like she was a queen.
Second, internet access is very important to us. The hotel had excellent "plug in" connections. Suddenly, the wired connection stopped working. The Wi-Fi access in our room was not very good. I called the desk, they sent up someone to see what was the problem. After a lot of work, he determined that my computer had a bad port for the wired connection. So, Wi-Fi was the only option. He, going above and beyond common service, brought up a wireless router to our room, he plugged it into the wall outlet and we had excellent Wi-Fi service for the remaining 3 days of our visit due to this dedicated router.
The final example of excellent service had to do with a "free night" because of a credit card offer. The hotel initially didn't know about this offer and billed me for it. We were leaving that day and needed to get to the airport. The desk clerk, Maria, realized that we were returning in several days and offered to "hold" the charge until they could sort out the situation (Incidently, this offer is not available with the Ecuadoran version of a charge card.) So, they were trusting me on this issue. When we returned, the issue still hadn't been resolved. Finally, Maria told me that they would work to get it resolved and that regardless of the result I didn't have to worry about paying the charge.
The exercise area is on the roof with a beautiful view overlooking the city. The equipment was very new and in excellent shape.
The breakfast was very nice. Especially appreciated were the fruit, the fruit drinks, and the yogurt drinks.
The desk staff spoke good to excellent English. And, they were very willing to work with me and my "adequate" Spanish.
The beds were very comfortable. The rooms were spotless.
The only thing that really needs improvement was around the clock coffee service which is touted on both the web site and on the in room list of services. Unfortunately, they have coffee in the breakfast area only during breakfast. The in room coffee makers don't seem to be well made. The first night's room had a coffee maker which didn't work. The room used upon our return had a coffee maker which worked for about two cups and then stopped working. It was promptly replaced by our maid. I would like to have coffee available in the public area all day (as is done commonly in the US), or if there is insufficient demand (pretty likely), have extra coffee pouches available to make more coffee in the room.
Overall, the service was fantastic. Of course, we'll return!
- Official Description (provided by the hotel):
- Holiday Inn Express Quito Hotel is located at Francisco de Orellana Avenue, one of the most important in the Ecuador's capital city. It is situated in the financial and commercial area, surrounded by state-of-the-art shopping, cultural and tourism centers. 45 Minutes away from new Mariscal Sucre Airport in Tababela. Its location offers immediate access to the trendy area of the city with local bars and restaurants and the wonderful Old City of Quito, Cultural World Heritage Site. Its modern architecture is aesthetically and functionally integrated to a house built in the 50s, considered to be City Heritage. In an environment of great hospitality and excellent service. Holiday Inn Express Quito Hotel welcomes you to Quito and Ecuador. ... more less
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- Also Known As:
- Holiday Inn Express Quito Hotel Quito