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NU House Boutique Hotel
Ranked #34 of 112 Hotels in Quito
Reviewed April 1, 2013

My husband and I stayed at this Boutique hotel in Quito when we recently visited my husbands extended family this past February. Overall our experience was excellent! The hotel is in a safe location that is centralized to all day and night life activities. The hotel itself has great service, housekeeping, and customer service. The emedities were more than satisfactory, and we will book our stay there again the next time we visit.

  • Stayed: February 2013
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1  Thank Barbaraobrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this reviewResponded April 5, 2013

Dear Guest,

Thank you so much for you kind comments, we really appreciate them. The Nu House Boutique Hotel is located, as you said, in a very strategic place where you can find everything nearby. It´s very pleasant to know that you find our hotel with all facilities a guest can need, in fact we pride ourselves in providing great customer service.

We hope to see you again.

Looking forward to hear very soon from you

Best Regards,

NU HOUSE BOUTIQUE HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 - 136 of 559 reviews

Reviewed March 31, 2013

This hotel has almost everything going for it - fantastic location, nice design, and reasonable prices include free buffet breakfast at the restaurant downstairs. But noise is a serious flaw. Our room (112) was right above the restaurant, where a live band and DJ made our walls throb until 2 a.m., even on Sunday night, when a no-alcohol policy is in place for Quito's bars. Ear plugs are essential at this hotel. Our children's room was on a higher floor, where double-paned windows helped, but not enough to drown out the music.
Note to hotel: Install better soundproofing in your rooms, double-paned windows aren't enough.

Room Tip: Try to avoid rooms on the first floor and those right over the square. Also, try to get a room with...
  • Stayed: March 2013, traveled with family
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Thank RKTrip1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this reviewResponded April 5, 2013

Dear Guest,

Thank you for comments, we really appreciate them. We apologize for the slight inconvenience that you´ve experienced during your stay. As you mentioned the hotel has a fantastic location in a very popular and frequented area. We have made several modifications in the past to prevent this sort of inconvenience. This year we are also making serious modifications to our infrastructure to reduce the sound levels in our rooms. We would like also to make a note that we do have rooms that are located away from the busy part of the Plaza.

We are looking forward to hear soon from you

Best Regards,

NU HOUSE BOUTIQUE HOTEL

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Reviewed March 27, 2013

Far too expensive for what you get when the 5 star Oro verde in Guayaquil cost much less. Couldn't sleep as we could hear the plumbing all through the night. Overall a massive disappointment. The area surrounding it was nice, and the tours were great, when we asked for someone to help us they told us they didn't have a maintenance person in the hotel so they couldn't do anything. They never removed our room service when we asked either and our room didn't even have air conditioning, when every other room did, yet we were expected to pay the same amount as rooms WITH air conditioning.

  • Stayed: March 2013, traveled as a couple
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Thank Cander28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this reviewResponded April 12, 2013

Dear Guest,

Thank your for your comments. We are sorry that you had a bad experience at the Nu House Boutique Hotel. We apologize for the maintenance issue that you experienced during your stay, but unfortunately we had a minor problem with the maintenance staff. These problems won´t happen again, it was a random situation that affected the service we provide. We appreciate your comments regarding the room service provided to your room, we´ll take a look and find out what has happened in order to avoid future incidents such this.

Hope that you visit us again, so we can surpass your expectations.

Looking forward to hear soon from you.

Best Regards,

NU HOUSE BOUTIQUE HOTEL.

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Reviewed March 18, 2013

A note about my five stars. I rate based on how the reviewee (a hotel in this case) scores in relation to other like hotels (in this case "boutique hotels") within the category (in this case, hotels). The Nu House cannot compete with a The Ritz, but it does against others in the boutique segment.

We did not stay long at the Nu House. Our flight got in around 10:30 and after gathering the luggage and the drive to the hotel we did not get into our rooms until after midnight. Also, we were flying to the Galapagos early the next morning so our wakeup call was set at 4:30 AM.

That said, I liked the place for what it is. It was clean and the people at the front desk were helpful, friendly and attentive to our situation. The man at the front desk set up our return shuttle, made the wakeup call and had a box lunch ready for us when we got downstairs (because we were going to miss the free breakfast). They also have free wifi.

Here is the possible down side to the hotel. It is right on a busy square. There were people in the square eating, drinking and dancing until very late. There are rooms closer to the square and some that are on the other side of the building. We arrived on Friday night/Saturday morning so maybe it’s just a weekend event. The noise did not bother me; I enjoyed hearing the revelry and slept well.

Two of us went down after checking in to get something to eat. We chose to sit on the patio of the restaurant that is attached to the hotel. The menu was all Spanish and the only server that spoke English was a Cuban girl who spoke very little. Despite this, we ordered drinks and dinner and enjoyed the food, music and dancing.

All in all I can't complain. The hotel was clean, the people helpful and the price was reasonable (I think we paid $80-100 a room).

Room Tip: This hotel is in a busy city so there will always be some noise. The Nu House is set on an active n...
  • Stayed: March 2013, traveled with family
    • Value
    • Location
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Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this reviewResponded March 25, 2013

Dear Guest,

Thank you so much for your kind comments, we really appreciate them. The Nü House Boutique Hotel is located in a very strategic place where you can find everything nearby. We focus a lot on service and we are pleased that you like it. The Nü House Boutique Hotel staff is very qualified and we can help you with any requirement you might need during your stay.

We are looking forward to hear very soon from you

Hope to see you again

Best Regards,

NU HOUSE BOUTIQUE HOTEL.

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Reviewed March 17, 2013

They are located in the middle of the nightlife. But, the area was not appealing to me even I am not afraid of having fun at night.
The hotel looked really fashionable and contemporary in their website, however, it wasn't as great as I expected.
The breakfast was average. The service was good and was no hick-up.

Quito was just not for me. The air was too thin and I could hardly breathe.

  • Stayed: February 2013, traveled solo
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Thank PTRABBIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this reviewResponded March 25, 2013

Dear Guest,

Thank you for your comments, we appreciate them. The Nu House Boutique Hotel is located in a very strategic place, in fact we were named as Quito´s touristc place, of course you can find as many things as you want, if you need something we´re sure you´ll find it. I would like you to inform you that our city is located at 2800 mts high sea level so we kindly recommend you to keep that in consideration in order to prevent any concerns. Quito was designated as tourist destination by the National Geographic, our people are very friendly, kind and helpful.

We´ll invite you once again to visit our city and see all the goodness we can offer you.

We are looking forward to hear very soon from you.

Best Regards,

NU HOUSE BOUTIQUE HOTEL.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2013

its an ok hotel, its decor is modern and interesting. but the service was not very pleasant, the desk staff were busy text on their cell phones than to help the guests. when we spoke to the "manager" which we beleive was not we just got excuses and stories how the service will be improved. it may have happened but not while we were there.
the food at its "q" resturant was not very good, it had bee sitting around and it was mushie. the drinks were bladly made and the bar staff could not get the "frozen" ice in the margarita that we returned 3 times. finally we just had a beer.

Room Tip: good to another hotel aways from the noise, drugs, prostitues and screaming young drunks on fridays...
  • Stayed: February 2013, traveled with friends
    • Value
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Thank mm244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this reviewResponded March 27, 2013

Dear Guest,

Thank you so much for your comments, we really appreciate them. We would like to send our apologies for the major inconvenience that you had. I must say that we´ve been having rotating staff and that was why we´ve experienced some troubles but luckily we overcome them. About the restaurant I must say that we thank your honesty and for sure tit will serve us to improve our service in order to achieve the desired excelence. Regarding what you said at the last part, It was unfortunate that during your stay in Quito these randoms events occured, but luckily the area has been declared a turistic zone which will decrease these problem in the future by increasing police and private security presence in the area.. Like in all touristict destinations of the world, it is always sound advise to be careful in new sorroundings to avoid any incidents. If you ever decide to come vist our amazing city, we would love for you to stay at the NU HOUSE HOTEL again.

We are looking forward to hear soon from you.

Best Regards,

NU HOUSE BOUTIQUE HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

Excellent place to stay in Quito. You can't ask for a better location in Plaza Foch. The rooms were clean and very cost effective. Breakfast buffet at the restaurant adjacent to hotel is great (you get breakfast coupons each morning). Some front desk staff didn't seem that friendly, but that was a minor concern. I would stay again.

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank OB08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuHouseBoutiqueHotel, Director de Relaciones con Clientes at NU House Boutique Hotel, responded to this reviewResponded February 22, 2013

Dear Guest,

We really appreciate your kind comments, these ones make us work really hard in order to achieve our desired service. Nu House Boutique Hotel is located in a strategic place where you can find everything nearby. I would like to inform you that the Q Restaurant belongs to the Nu House Boutique Hotel. I would like to send our apologies to you, if you feel something wrong about one of our front desk´s staff, we thank you again that way we can constantly improve our service.

We hope to see you again.

Best Regards,

NU HOUSE BOUTIQUE HOTEL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NU House Boutique Hotel

Address: Foch E6-12 y Reina Victoria, Quito 593, Ecuador
Phone Number:
Location: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#15 Family Hotel in Quito
#22 Business Hotel in Quito
#27 Romantic Hotel in Quito
Price Range: $76 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NU House Boutique Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
Nu house is the only hotel in Quito situated inside the Plaza Foch. Located in the heart of Quito's tourist and entertainment district, La Mariscal. The location is important because Quito's best and most frequented restaurants, bars, lounges and discos are at the footsteps of the Nu House Hotel. Nu House's design, with its beautiful wood facade, stands out as the most chic structure in Quito. Our guests will be immediately transported to pleasantly relaxing rooms that incorporate wood, stone, in an ambiance that is both natural and modern. Nu House boutique hotel prides itself on providing its guests with a unique experience. With its modern design, attentive staff, and incomparable location, Nu House boutique hotel is the perfect destination for both the leisure and business traveler. ... more   less 
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Also Known As:
Nu Hotel Boutique

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