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Reviewed February 17, 2018 via mobile



We ordered the best room in the place - a suite which had two bedrooms but there was no door between the two-bedrooms.

I asked them to reserve a car for us. They said no problem. It was never done in spite of three requests and followups. They ruined our day because it was never reserved. They even sent us to another city Vina del mar to get the non reserved car! Amazed at the ineptitude, We tried to book it ourselves but the Internet was non existent in the room.To be fair the Internet works in the lobby but it was spotty at best

We arrived at 3 o’clock to be told our room was not ready but then she said if we pay our room could be ready. wTF!

They did not clean our rooms.No clean towels-or bath soaps for second day.

We had to lug our luggage up three flights of narrow. stairs without any help. Nothing offered.

Breakfast was the worst we had anywhere in Chile-stale bread.

There was a telephone in the room that had no instructions to contact the front desk

Although the hotel is pretty and has nice views. It is not the most convenient location to see Valparaiso. Very disappointing visit mostly due to customer service and location.

To get drinking water you had to go down three flights of stairs as no bottled water was offered. You had to carry a cup up three flights of stairs for freshwater.

Every time we ask customer service to do something they seem to be annoyed and non-responsive.Bad inhospitable stay and expensive . We were never even offered a glass of Cabernet water or any beverage

Stayed: February 2018
1  Thank dgoldyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2017 via mobile

I really enjoyed my stay at the cabernet Hotel! The room was nice, clean and equipped with television, a/c and a privat bathroom. There was a really nice round view from the terrace of the Hotel. The Jacuzzi was heated and clean. Furthermore I could use a billard-table and a small gym. The Breakfast was really tasty and tee, coffee and water were always available at the diningroom.
Only the WiFi at the room could have a better signal.

Stayed: December 2017, traveled solo
Thank georgaugust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2017 via mobile

This hotel is located in a very ecclectic and touristic area. The view from the roof is stunning and the service perfect.

It completely blends with the surrounding local identity and inside it welcomes with an impressive architecture. They manage to have a pool overlooking the neighboring hills and ocean.

The wine would be the cherry on top.

Thank you for your hospitality.

Stayed: December 2016, traveled on business
Thank Cristian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2017 via mobile

I gave this hotel 3 stars, but want to make a quick note that the airport transfer run by Marko gets 5 stars.

Airport transfer: Confirmed and was there, even waited for us as we were very late trying to get through customs and immigration. 5 stars. Van was comfortable, air conditioned and got us there from Santiago in good time. Had we had more time in the area we would have booked other tours with this company!

Hotel: 3 stars.

There are some good qualities to this hotel but I couldn't give a 5 star. Some of the good qualities include the views of the city, good air conditioning in the rooms, plenty of sitting space outside, decent breakfast. The receptionist was very helpful!

The internet is decent but only available down in the lobby, which isn't easy to get to with all the levels of stairs (no elevator). I would not recommend this hotel to those with physical disabilities due to all the stairs.

While there is a pool, it didn't look well maintained when we were there. The top balcony also was in need of work, could be beautiful but there was broken glass and tables and chairs not set up.

The bathrooms are nice but toliets get clogged quickly and the shower drain needs redoing, water pools at the bottom and stays there.

The hotel is also not situated in the best area, and there was no information about where we could go that was safe to get dinner. It's not really in a place you can just walk around.

I think with some extra attention this could be a nice hotel but needs some work at the moment to get it there.

Photos are views from the balcony.

Stayed: February 2017, traveled as a couple
Thank awaling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2017

Visited over the new year period. The hotel has great views over the city, the manager is multilingual and very service centric. The New Years eve function and the pre New Years event function were OUTSTANDING. I would have given the hotel a better rating if it were not for the uncomfortable bed and miniscule bathroom.

Positives.
- Modern
- The bed room we had was spacious
- The upstairs terrace has magnificent views of the harbour and city.
- The hotel is clean
- The staff are service centric and multilingual
- There is a patio with lovely furniture to sit on and relax
- There is on tap all day tea and coffee provided at reception
- They will do your washing for you for a fixed fee.
- The New Years Eve function is awesome.
- The view from our room was lovely
- The room has a safe, TV and a fridge
- There is WiFi in the reception and dining areas
- The room has air-conditioning
- there is a pool, spa and small gym
- The position is in a great neighbourhood.

Negatives.
- the bathroom is tiny and there was mould in the shower.
- there were no windows that could open in the bed- room.
- The bed was uncomfortable and the mattress needs to be replaced (This is the main reason why I did not give the hotel a higher rating).
- The breakfast is mediocre.
- If you don't hand your room key in they will not service the room
- WiFi is weak and not available in the rooms

If the bed and mattress is attended to the hotel should receive 4.5 rating.

  • Stayed: January 2017, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank EricJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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