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All reviews old palace indoor pool museum of fine arts charm and character needed to leave early large shower interior design standard room chilli basement level historical building beautiful hotel overlooking the bay valparaiso bay lovely boutique excellent location rental car
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Reviewed October 30, 2016

Enjoyed our stay here - two nights in a standard room, near the elevator. Beautiful classy interior design in a mansion almost a 100 years old. Hotel opened in 2012. Nice terrace with view of harbor. Mind that only rooms at the front of the hotel have similar views. Our standard room had a rather disappointing view, so be sure to ask for the harbor view.

Liked the modern design of the room, not the chatter of cleaning ladies busy with the floor in the hallway from 7 PM till 10 PM. But not a real problem. Beds good, you can open a window, room was clean and WiFi ok. No aircon but a fan is available. Bathroom with shower cramped. Rooms not soundproof and in this part of the hotel you can hear elevator noise.

Staff provided good medicine for 'abdominal discomfort'. Hotelrestaurant Alegre, roomservice and breakfast-buffet good.

Room tip: Ask for a room with harbor view.
Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank pluskat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityHPA, Jefe Operaciones at Palacio Astoreca Hotel, responded to this reviewResponded December 12, 2016

Dear Guest.

Thank you very much for choosing us for your recently stay in Valparaíso and also for your good comments about the Hotel.
Opinions like this motivate us to keep and improve our customer service, making your stay be an unforgetable experience.
Since now we invite you to visit us again in your next trip to Valparaíso.

Kind regards.

Alfredo Rojas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2016

My daughter and I stayed three nights at the Hotel Palacio Astoreca after a recommendation from a travel agent. We were thrilled with the location, right in the heart of the "hip" part of the city. The staff at the front desk helped us numerous times throughout our stay and were always helpful and accommodating. Would stay there again in a heartbeat. :)

Date of stay: October 2016
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank kcmpls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityHPA, Jefe Operaciones at Palacio Astoreca Hotel, responded to this reviewResponded December 12, 2016

Dear Guest.
Thank so much for your warm comment and for visit our hotel.
we are always improving our service to make a better stay for you and all our guest
we hope to have met your expectatives and invite you to visit us soon.

Best regards.


Alfredo Rojas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2016 via mobile

Older style boutique hotel in the colourful port city of Vaparaiso. The standard room is small and sparsely furnished, but has the necessities. The bathroom annoyingly has a shower over bath.

The room service menu is extremely limited and I had to go to reception and ask to see a menu and order there. I don't think they are geared up for serving food in the rooms.

The breakfast spread is limited and service was slow, despite there only being me and a couple dining.

Adequate, but I wouldn't stay here again.

Date of stay: September 2016
Trip type: Traveled solo
Thank Melbourne_Female
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityHPA, Jefe de Operaciones at Palacio Astoreca Hotel, responded to this reviewResponded October 25, 2016

Dear Mrs. Melbourne,

We are very sorry to hear about the incomfortabilities that you faced when you stayed with us. We are always improving our services because our guest's feedback is one of the most important to us.

it would be a pleasure to see you again in some future, so we can give you the service that you deserve.

We look forward hearing from you,

Yours sincerely,

Alfredo Rojas

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Reviewed October 2, 2016

I really loved the charm and character of the hotel and the responsiveness of the friendly staff. My room, with its sweeping views over the city, was large and handsomely decorated. Room service was very effective. The other notable aspect of a stay at Hotel Palacio Astoreco is the "micro" location of the hotel, in the UNESCO Heritage site. The square, the cafes, the newly refurbished furnicular rail link from Plaza Soto Mayor are all memorable. It will be even better when the nearby museum project is completed.

Date of stay: September 2016
Trip type: Traveled solo
Review collected in partnership with this hotel
Thank Bruce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityHPA, Jefe de Operaciones at Palacio Astoreca Hotel, responded to this reviewResponded October 25, 2016

Dear Mr. Bruce,

It is a pleasure hearing from you again.
We are realy thankful about your comment, because our guest's feedback is truly important as it help us to improve our services.
We will be pleased to see you again in some future, giving you the service that you deserve.

Yours sincerely,

Alfredo Rojas


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Reviewed September 16, 2016 via mobile

Came here as a stopover on our Peru/ Easter Island trip before our return to the UK. Nice colonial wrap hotel big rooms. Reconditioned recently though no air con. Fans are available. Wifi in two flavours both free and reasonable speed. Staff very helpful. We came out of season (Sept ) not busy less than half a dozen rooms occupied. Restaurant is very good. Recommend the beef. Would be michelin starred for the food. Breakfasts not so good but fine. TV watchable with some English films with Spanish subtitles. We arrived late and staff were waiting for us. Also did a late checkout (1pm) for our transfer to airport 120km. Nice area to walk around. Recommend a trip round the harbour (30 mins). Quite cheap. Also see quite a number of ex UK navy ships still going strong.

Date of stay: September 2016
Trip type: Traveled as a couple
Thank steviebaby2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityHPA, Jefe de Operaciones at Palacio Astoreca Hotel, responded to this reviewResponded October 1, 2016

Dear Mr. Stevie,

It is great to hear that you had a wonderful stay with us. Thank you for leaving this comment, our guest's opinions are truly important, it help us to get better. We will be please to have you again in Hotel Palacio Astoreca, giving the best service that our guests deserve.

Best regards,

Alfredo Rojas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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