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“Pretty hotel, Ridiculous Policies, and Rude Staff” 2 of 5 bubbles
Review of Alto Mirador Hotel Boutique

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Alto Mirador Hotel Boutique
Ranked #24 of 34 Hotels in Valparaiso
Certificate of Excellence
San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Pretty hotel, Ridiculous Policies, and Rude Staff”
2 of 5 bubbles Reviewed March 15, 2013

I wanted to write a nice review about this hotel, I really did. My husband booked this hotel for us as a romantic getaway for the weekend from Santiago. He saw pictures of the pool and hot tub area and was sold.The pool area is really gorgeous and well taken care of. So we check in and can't wait to throw on our suits and get in the hot tub. We are promptly informed that we have to RESERVE the hot tub. That's right. You can only use the hot tub for ONE HOUR per day and you have to reserve it. So we are literally sitting there all afternoon looking at the empty hot tubs but we can't get in them. SO absurd. This is the only reason my husband booked this hotel. He was less than impressed so goes back to ask the receptionist if there is any way we can pay extra for another hour in the tub. She was very snarky and said they only way we can do that is to pay for another night at the hotel. Are you kidding? After the incident hotel staff was short and rude to us for the rest of the weekend.

The hot tub is really nice and relaxing- we enjoyed it from 11:00pm-12:00am ON THE DOT.

Our room was on the first floor- be aware that half the rooms (all the rooms on the first floor) do not have nice views, in fact they don't even have windows. The room was tiny, the bathrooms were old and need to be updated, but the bed was very nice and very comfortable.

This review is not for the restaurant, by the way. The restaurant is excellent. Good food, good service, great wine selection.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank LindsaySanFrancisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
    47
    43
    17
    3
    4
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 9, 2012

Even though it is not located in the most "popular" hill of Valparaiso this hotel is a must . Its accomodations are modern, very nice and with every detail taken care of. The restaurant is excellent, being lamb their specialty. Hot tubs on the terrace a plus!

This is one you cant miss!

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AvaldiviesoP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 17, 2011

I stayed at this amazing boutique hotel, we feel very good, very cozy, clean, beautiful, and very friendly staff, next year we plan to visit Chile again and of course that will be in "Alto Mirador".
Congratulations to the team that makes this beautiful hotel one of the best.

  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AlexSweis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago
Level Contributor
110 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed November 27, 2011

I wanted to celebrate my husband's birthday by staying in a nice hotel with a view of the ocean. We booked in this 5 stars boutique hotel in Valparaiso for 2 nights with dinner included. Deposited 50% as requested by the hotel. They assigned us a room with a view of the small pool. No oceanview rooms available (the ad says rooms with water view, maybe was the pool, not sure). The room was downstairs, you have to be careful going down the stairs. Very clean, nice bed and bathroom, all wood, small but OK. Dinner was at a restaurant in another part of the city. I thought that after a long working day, It would have been nice to stay in the hotel, relax and enjoy a nice dinner. That was not the case. You either need a taxi or a car to get there. It is not too far but you MUST NOT walk at night. We decided not to stay the other night so the following morning, after breakfast, we told Ms. Yadiel Lopez at the Front Desk (by the way, a very nice and understandable person) of our decision. The Manager Ms. Daniela Velasquez, was really rude to us by insisting that we had to pay the night we were not going to stay because it was a "no-show". We tried to explain to her what a no-show was and she insisted again and again what the meaning of a no-show was to her. She left the Front Desk and came back after 10 minutes and threated us by saying she was going to call the Police . We said "go ahead, call them" but were surprised of the terrible way we were being treated and how these people reacted. After some time waiting for the Police, she changed her mind and told us we could leave and that it was not necessary to call the Police. Gave us our receipt; we had to pick our luggage because there was no Bell Boy to help us, neither us or the other passengers because according to her own words The Bell Boy starts working at 11:00 am.!! I travel a lot and this bizzare situation never occured to me. This is not a 5 stars hotel, first for not having a restaurant in the hotel where you can have lunch or dinner, except breakfast which was OK. The so-called parking lot is an empty lot not suitable for parking vehicles . My recommendation is to stay away from this place. There a plenty of hotels around Valparaiso area. We are going to file a complaint to SERNAC (the Chilean Agency in charge of consumers rights).

Room Tip: Always, make sure you stay in a room with Ocean view.
See more room tips
  • Stayed November 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
11 Thank Cindy-Rox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte, MG
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed September 26, 2011

the hot tubs, supposedly the main feature of this boutique hotel weren’t for free as it appeared on the booking site and the cost of one hour of hot tub was more than we paid for a night in the bedroom.
many flies and bugs were a constant guest in our room and the wi-fi had no signal in our floor. although all the problems the view was nice and the staff very friendly.

  • Stayed September 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Rafael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alto Mirador Hotel Boutique

Property: Alto Mirador Hotel Boutique
Address: C/ Camila 191, esquina Avenida Alemania | Cerro La Loma, Valparaiso, Chile
Location: Chile > Valparaiso Region > Valparaiso
Amenities:
Bar / Lounge Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #24 of 34 Hotels in Valparaiso
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Alto Mirador Hotel Boutique 3.5*
Number of rooms: 11
Official Description (provided by the hotel):
In the heart of Valparaiso appears Alto Mirador Hotel Boutique, a unique concept of quality and refinement to enjoy a special environment with the rhythm of the city. ALTO MIRADOR HOTEL BOUTIQUE has 12 rooms totally equipped for your comfort as well as to wide terraces open air, offering an exceptional view of the bay and the hills. ... more   less 
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