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“Great Staff, No Frills Hotel” 3 of 5 bubbles
Review of Hotel Fauna

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Hotel Fauna
Ranked #4 of 34 Hotels in Valparaiso
Certificate of Excellence
Silver Spring, Maryland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Staff, No Frills Hotel”
3 of 5 bubbles Reviewed March 3, 2014

Fauna Hotel in Valparaiso, Chile has a great staff. In fact, I would say that for some, like my husband and me, the hotel would have been impossible to stay at without Nicholas from the front desk. Cars cannot go to the hotel and must stop a block away. Nicholas carried our bags (and we had five heavy ones) to the hotel and up and down the stairs for us. We are in our late sixties and we could not have done this by ourselves. Originally, we were given a room in the basement which we found quite depressing and cold. Don't get rooms in the basement. We asked for and received a heater and it was the summer. There is no AC but it was not needed.. The next day, we were moved up a level and, of course, Nicholas moved our bags for us. The rooms are no-frills. There are no closets in the rooms, just a few shelves and two hooks. The internet only works in the bathrooms, not in the main part of the room. Besides the staff, other positives are great food in the roof-top restaurant and a great view. The restaurant staff is also very helpful. We had an excellent dinner there, It cost $60 with one drink. Breakfasts are included and are fully served with no buffet and very good. The hotel is very convenient. It is a few steps from the funicular so we were able to go downtown easily and often. It is also just a block from many good restaurants, a bakery, and ice-cream store and a ATM. Great location. All in all, it is a great hotel for young people but anyone with mobility issues, might think twice... and don't expect luxury but do expect helpful staff, a good location and good food.

Room Tip: Don't get a basement room.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, March 8, 2014
Dears,

Many thanks for your comment. Regarding the architecture, yeah we are in Valparaíso and the whole structure could be kind of strange for another people, but we are prepared and really care about the needs of our guests.

Nicolás is our recepction support and he is care about the good stay, rest and whole needs from our guests. So, we are glad you felt that.

Nice to know you enjoyed the service on Restaurant and hotel. Regardting the location, we are in the middel of the tourist area, just steps down is the Fonicular "Reina Victoria", steps up there are many restaurants, markets and a ATM.

We hope you have pass a good stay on Fauna and can stay here again.

Cordially,

Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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462 reviews from our community

Traveler rating
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    39
    10
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
San Antonio, Texas
2 reviews
4 of 5 bubbles Reviewed February 24, 2014

This hotel has a marvelous design and location but the central staircase makes it noisy. I cannot recommend the rooms in the back. There are questionable people congregating on the steps outside the window. We changed rooms and were in the back again but one floor up. As people live right outside they started a bbq at 3:00 pm which went on until midnight. I cannot honestly recommend this hotel if you like peace and quiet!

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bmwtravel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, March 8, 2014
Dear,

Thanks for your comment, every one help us to get better every day.
About the problems you mentioned, that are cultural features typicals of the architecture and the structure of Valparaíso City. Regarding the rooms, all the Standar Rooms are on the First floor (2 down reception) and the "view" is just to another houses. But the others ones doesn't has this issue.

Our internal policy it's to change rooms when we have availability, so maybe you stayed here when we were full.

We hope you can come back and try again on Fauna.

Cordially,

Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
94 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed February 21, 2014

What a lovely place. The hotel is located in a funky district with easy access to downtown and the port. The rooms are spacious, simplistic and no t.v. Our room was on the main floor and we had a lovely view of the city. The staff were excellent. The restaurant was trendy with wonderful food and great views. Breakfast was served in the upstairs restaurant and both the coffee and food were great. Highly recommended.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DafyAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, March 8, 2014
Dear,

Along with a greet, many thanks for your comment. We are so glad knowing you loved to stay on Fauna. It´s goo to know too you enjoyed the whole service on Fauna; Hotel and Restaurant.
Regardint the location, we are in the middle of the princial touristic area of Valapraíso. The view from some rooms and from the terrace it's amazing.

We hope you can come back and stay again on Fauna.


Cordially,

Mary Quintana B.
Relaciones, Markegting y Ventas
Fauna Hotel Restaurant.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
5 of 5 bubbles Reviewed February 17, 2014

We stayed for four nights. The location is excellent and the terrace bar restaurant has great views of the city and is what sets the hotel apart from others in the area. Staff are really helpful. Rooms are clean and the beds are very comfortable. The bathroom and shower are good with plenty of hot water. Our room had a fine view of the city and the bay. There was no wardrobe or chest of drawers to put clothes in our room, just some shelves.The food is really good although you can eat cheaper in other places in the local area. Breakfast is good too but Is the same evey day and varies in quantity depending on who is serving.The bar / restaurant gets very busy in the mid afternoon and evenings so there is not always a quiet place to sit outside. Overall this is a great place to stay.

Room Tip: I would ask to go on the middle floor where we were. The bar restaurant is on the top floor and bedr...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, March 8, 2014
Dear Richard,

Along with a greet, thanks for your comment.
It's good to know you enjoyed your stay and the the kidness from our staff. We try to be always care about our guests needs. We are glad to know you enjoyed the whole service on Fauna; Hotel and Restaurante.
About the equipment of the rooms we are looking for some options to provide a better service.

Hoping you can stay and enjoy again Fauna.


Cordially,

Mary Quintana B.
Relaciones, Marketing y Ventas,
Fauna Hotel Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitsunday Islands, Australia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed February 17, 2014 via mobile

Hidden gem down a small lane way. The restaurant is perched over the hill with a panoramic view of Valparaiso. The rooms are quite eclectic, however a little dark. The room we stayed in was right under the restaurant/ bar and can be quite noisy at night due to the wooden floor above. Staff were a bit too casual, checking time was 3pm, however we didn't get into our room until quite a bit later, for no apparent reason. We had an early bus to catch and found ourselves locked in the hotel until we found the night guy asleep in the restaurant. Location and view are fantastic, just a few little quirks, otherwise a nice stay.

Stayed February 2014, traveled with friends
Helpful?
Thank BasesinPlaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, March 8, 2014
Dears,

Thanks for your comment, every one help us to get better each day. We are glad you liked the stay, the location, the view, and, the whole service of Fauna.
Regarding the other things, we are going to improve all the details you mentioned.

We hope you can come back and stay again on Fauna.


Cordially,


Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mindo, Ecuador
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 16, 2014

We loved our stay at Hotel Fauna! The room with the rock wall was awesome!! The restaurant/bar was excellent, and the staff in both the hotel and restaurant were so friendly and helpful! Overall, a fantastic experience!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank ltaylor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, March 8, 2014
Dears,

Along with a greet, many thanks for your comment. It's good to know you liked staying on Fauna and enjoyed the service at the Restaurant.
Regarding the design, every room is diferent and has his own style. The number 05 is the one of the Rock and it's just magic. We are glad to know you likes and enjoyed the whole service.

We hope you can come back and stay again on Fauna.

Cordially,

Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurante
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach, Australia
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 7, 2014

We stayed here for 3 nights and couldn't have been happier with our experience. The staff are very friendly and helpful' We arrived early, around 8am after a overnight bus trip from Caldera. We were shattered but fully expected to have to drop our bags and check in later on.

To our surprised we were shown straight to our room. The bed was soooo comfortable with beautiful sheets a gorgeous fluffy doona. The bathroom was very nice and the shower was great. Good water pressure and nice hot water.

We were on the same floor as reception. This was good as we could go straight to our room when we walked into the hotel. We didn't notice any noise. The rooms do not have a tv which didn't bother us. It is quite a minimalist design but we liked it.

Breakfast was upstairs in the restaurant and was probably the best breakfast we had in our 6 weeks in South America. Little changes were made each morning but you get what is served up. We had really yummy avocado on toast, sliced fruit, dried fruit and nuts, sometimes some sliced meats such as turkey. We also got a cappuccino which was very nice.

The hotel is located in a very nice neighbourhood with plenty of restaurants nearby but we did go to the hotels's restaurant twice as it was very good with a beautiful view of the bay.

It is also located very close to an accenture which is handy and much better than walking up all the stairs.

I would stay at Fauna again for sure

Room Tip: Ask for a room on the same level as reception.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LysaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, March 8, 2014
Dear Lysa,

Mant thanks for your comment. We are so glad about you "Loved" staying on Fauna Hotel Restaurant.

Regarding the Staff theme we are really get in hiring people who cares about our guests as in Hotel as in Restaurant.
It's goo to know you enjoyed the whole service on Fauna (Hotel and Restaurant).

We hope you can stay again on Fauna.

Cordially,


Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Fauna

Property: Hotel Fauna
Address: Paseo Dimalow 166 | Cerro Alegre, Valparaiso 2340000, Chile
Location: Chile > Valparaiso Region > Valparaiso
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #4 of 34 Hotels in Valparaiso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Fauna 3*
Number of rooms: 15
Official Description (provided by the hotel):
Fauna Hotel Restaurant is composed by 15 rooms, whiches are distributed on 4 categories, where if you stay on "Superiors" and "Suites Fauna" ones, you are going to find beautiful views to the city and the bay city. This is located on a perfect place, just in the middle of the most tourisctic and heritage city area, just 5 minutes walking to the center city and between several souvenir stores, design stores and many restaurants.The Fauna Concept is strongly guided by the material and intangible heritage rescue, the design, the simplicity and, above all by delivering a really good service. ... more   less 
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