Fauna Hotel in Valparaiso, Chile has a great staff. In fact, I would say that for some, like my husband and me, the hotel would have been impossible to stay at without Nicholas from the front desk. Cars cannot go to the hotel and must stop a block away. Nicholas carried our bags (and we had five heavy ones) to the hotel and up and down the stairs for us. We are in our late sixties and we could not have done this by ourselves. Originally, we were given a room in the basement which we found quite depressing and cold. Don't get rooms in the basement. We asked for and received a heater and it was the summer. There is no AC but it was not needed.. The next day, we were moved up a level and, of course, Nicholas moved our bags for us. The rooms are no-frills. There are no closets in the rooms, just a few shelves and two hooks. The internet only works in the bathrooms, not in the main part of the room. Besides the staff, other positives are great food in the roof-top restaurant and a great view. The restaurant staff is also very helpful. We had an excellent dinner there, It cost $60 with one drink. Breakfasts are included and are fully served with no buffet and very good. The hotel is very convenient. It is a few steps from the funicular so we were able to go downtown easily and often. It is also just a block from many good restaurants, a bakery, and ice-cream store and a ATM. Great location. All in all, it is a great hotel for young people but anyone with mobility issues, might think twice... and don't expect luxury but do expect helpful staff, a good location and good food.
- Official Description (provided by the hotel):
- Fauna Hotel Restaurant is composed by 15 rooms, whiches are distributed on 4 categories, where if you stay on "Superiors" and "Suites Fauna" ones, you are going to find beautiful views to the city and the bay city. This is located on a perfect place, just in the middle of the most tourisctic and heritage city area, just 5 minutes walking to the center city and between several souvenir stores, design stores and many restaurants.The Fauna Concept is strongly guided by the material and intangible heritage rescue, the design, the simplicity and, above all by delivering a really good service. ... more less
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