So I have been eating at Cafe Melba on a regular basis for the last 5 years. It has always provided good food, good service and a pleasant environment. Unfortunately no more. The last few times I have eaten there I found two hairs in my hash-browns, the coffee machine was not working, no option of tea instead, no fruit juices and the toilets were absolutely disgusting. Blocked toilet with an abundance of pubic hairs, no soap, no paper towels, the hand dryer was out-of-service, the dustbin was overflowing and the bathroom had clearly not been cleaned for several days.
The previous Kiwi owner was also around but the new owner is nowhere to be seen. The service has gone native without proper oversight and in general things have gone to the dogs. Its such a pity as the Cafe Melba was always a safe bet for a gringo to get a break from the very average local service one experiences in the rest of Santiago.