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All reviews national library santa lucia central location metro station walking distance a bit tired pool side reception staff were very helpful business center breakfast buffet bus stop los heroes lastarria area comfortable bed nice room short stay air conditioning
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Reviewed June 1, 2019

The hotel is a 5 to 10 minute walk from Plaza de Armas which was great as it allowed us to explore the city centre by foot. There were a lot of food and shopping options available in this area as well.

The room was spacious and on par with other Mercures around the world that we have stayed at. We had a street facing room and were happy to relax in our quiet room. We enjoyed the buffet breakfast at the hotel and this provided us with a variety of foods, from scrambled eggs, pastries to fruit. This was a good way to start the day.

The staff were wonderful, from reception to security. They also kindly organised a vehicle from the hotel to the airport at about 2am for an early morning flight. They gave us a reasonable price and the driver got to the airport in good time. I would definitely recommend this hotel to other travellers.

Date of stay: May 2019
Thank NesNate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luiz S, Manager at Mercure Santiago Centro, responded to this reviewResponded June 3, 2019

Dear NesNate,

We would like to thank you for taking the time to share your comments through TripAdvisor.
We are glad that you enjoyed your stay at Mercure Santiago Centro and to had de opportunit to know the best attractions of Santiago.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Feel always welcome!

Sincerely,

Carla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2019 via mobile

A relaxing stay with the best pisco sours in the pool side bar on level 5. Jonathon is a cocktail wizard and after a month in Peru I didn't think I'd find the best pisco in Santiago. Beds were comfortable as always

Date of stay: May 2019
Trip type: Traveled with friends
Thank Melstar001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luiz S, Manager at Mercure Santiago Centro, responded to this reviewResponded May 28, 2019

Dear Melstar001
Greetings from Santiago!

We very much appreciate your comments regarding your stay at the MERCURE SANTIAGO CENTRO.

It is always a pleasure to receive positive feedback. I will share your comments with our team, specially Jonathan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Carla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2019

Despite the traffic noise from the mainstreet at night we had a very comfortable stay. Especially the staff at the reception was very friendly and helpful. The hotel offered a good breakfast and all common features that are needed to feel comfortable for a trip to Santiago. It is located in the center with many hotspots nearby.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Seaside10144113631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luiz S, Manager at Mercure Santiago Centro, responded to this reviewResponded May 28, 2019

Dear Seaside10144113631,

We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon.

Have an excellent week!
Sincerely,

Carla.

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Reviewed May 9, 2019 via mobile

+ The location of the hotel was walking distance from plaze de armes. We got many transport options from the hotel.
-The reception staff was rude and was reluctant to answer questions or help.
- Our room keys were disabled before checkout time, multiple times.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank TorsaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luiz S, Manager at Mercure Santiago Centro, responded to this reviewResponded May 28, 2019

Dear TorsaD,

Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies about the inconveniences mentioned.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Feel always welcome!
Sincerely,

Carla

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Reviewed May 3, 2019 via mobile

Mid way through a fantastic stay at the Mercure. We stayed here on recommendation from another guest. Ronald - met us on arrival and his front of house team made us feel extremely welcome. We have a lovely clean quiet room- and and extremely comfortable bed.

The pool is still open (contrary to other reviews) although definitely a bit nippy. There’s a nice bar on the 5th floor too- and our door seating with candles and heaters. It’s cool- but I could still sit outside in a T-shirt.

The laundry service is excellent. They turned around clothes we sent at 230 by 7pm!

Breakfast is excellent. They cook eggs to order (I had a great omelette this morning) and it runs until 10am.

Coffee bar in reception is a nice touch, so you can grab something on your way out.

A great hotel and an oasis in the middle of busy Santiago. Well worth a stay. Request a quiet room on the back side of the hotel if possible (although the road noise is hardly audible at the front).

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank HalliWellTravelled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luiz S, Manager at Mercure Santiago Centro, responded to this reviewResponded May 28, 2019

Dear welltravelled868,
Greetings from Santiago!

We would like to thank you for taking the time to share your feedback. We very much appreciate your comments regarding your stay at out hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Feel always welcome to MERCURE SANTIAGO CENTRO.

Sincerely,

Carla.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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