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All reviews national library santa lucia central location metro station walking distance a bit tired pool side reception staff were very helpful business center breakfast buffet bus stop los heroes lastarria area comfortable bed nice room short stay air conditioning
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Reviewed November 29, 2017

We stayed 3 nights at this hotel. The situation of the hôtel is ideal. Close to everything. Rooms are large and confortable. Staff is super friendly. Breakfast is great. The hotel has a swimming pool and a nice bar at the fifth floor. Swimming pool is not that large but ideal for a refreshment. Thanks a lot

Date of stay: November 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank tanguyl885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure S, Manager at Mercure Santiago Centro, responded to this reviewResponded December 29, 2017

Dear tanguyl885,

Thank you for sharing your opinion through our TripAdvisor,

We sincerely apologize for the delay in answering it. There was an internal technical glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through opinions of our guests.

Thank you very much for helping us with constructive criticism.
We hope to see you again so you can see the progress of our services and products.

Best Regards,
Carla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2017

Price: Can $ 102
Cleanliness: Perfect
Quietness: Very good
Comfort: Excellent
Location: Marvellous
Transport: Plenty of buses
Friendliness: Very good
Breakfast: Lovely buffet
Classiness: It's a Mercure! Brilliant
Room Size: Large
Room included: tv, bathroom etc . . .
Wifi: Good and free
Facilities included: Business area
Nice touch: Very friendly staff

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank dfkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure S, Manager at Mercure Santiago Centro, responded to this reviewResponded December 29, 2017

Dear dfkk,

Thank you for sharing your opinion through our satisfaction survey.

We sincerely apologize for the delay in answering it. There was an internal technical glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through opinions of our guests.

Thank you very much for helping us with constructive criticism.
We hope to see you again so you can see the progress of our services and products.

Best Regards,
Carla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2017

Very convenient for what we wanted to do in the time available in central Santiago. The ground floor is modern and bright, but more investment is needed elsewhere. From other comments here it seems that some floors have been renovated and some not. Our room was a good size and the bed comfortable but showed signs of tiredness in the carpet, furniture and bathroom. Overall OK, but no more.

Date of stay: October 2017
Trip type: Traveled as a couple
1  Thank WeyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure S, Manager at Mercure Santiago Centro, responded to this reviewResponded December 29, 2017

Dear WeyTraveller,

Thank you for sharing your opinion through our TripAdvisor,

We sincerely apologize for the delay in answering it. There was an internal technical glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through opinions of our guests.

Thank you very much for helping us with constructive criticism.
We hope to see you again so you can see the progress of our services and products.

Best Regards,
Carla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2017

We were given a friendly welcome when we arrived at the hotel after a 35 minute taxi ride (in traffic) from the airport (20,000 CLP in official taxi, around £24 or $31 US).

The room was modern, spacious and clean. The bed was very comfortable and despite the city centre location, quiet - we were on the fourteenth floor, which helped. Breakfast was good with nice pastries and a selection of cereals with some hot options such as scrambled eggs and sausages.

There was also a roof terrace with a bar and a plunge pool. The location was very convenient for us, being near to the metro and good dining areas.

We found the wifi difficult to connect to and a bit flaky.

All in all, a good choice for a city centre stay.

Room tip: A high floor is likely to be quieter as it is on a busy street.
Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank PatrickB125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure S, Manager at Mercure Santiago Centro, responded to this reviewResponded December 29, 2017

Dear Patrick B

Thank you for sharing your opinion through our satisfaction survey.

We sincerely apologize for the delay in answering it. There was an internal technical glitch that prevented us to do it. Now that is solved technically, we want to get our treatment regarding their opinions. We will be working in the sense of making our hotel getting better, through opinions of our guests.

Thank you very much for helping us with constructive criticism.
We hope to see you again so you can see the progress of our services and products.

Best Regards,
Carla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2017

The hotel was very nice. My room was a nice size and was very clean. I made use of the outdoor lounge area even though the pool was not open. The staff was helpful and friendly. The breakfast buffet (included) was just okay.
Be advised, however, that the downtown location can feel a bit "seedy." Be sure to be alert and on your guard as you sightsee. (Note: I am a woman that was traveling alone.) Still, it is convenient to the Museo Bellas Artes, the Plaza de Armas, La Vega, and other sights.

Date of stay: October 2017
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
1  Thank LisaO22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure S, Manager at Mercure Santiago Centro, responded to this reviewResponded November 8, 2017

Dear LisaO22

I are very happy with your review. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Carla.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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