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Mercure Santiago Centro
Ranked #67 of 202 Hotels in Santiago
Reviewed May 9, 2013

My husband and I were walking passed this hotel , walked into the building and asked if we could have lunch there. The staff was very welcoming and accommodating , though they were expecting a group of 60 for lunch and we saw them coming into the restaurant... our meals were very good and the service was excellent.
We talked to some guests and were told the rooms were very good and the beds comfortable.

  • Stayed: April 2013, traveled as a couple
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Thank Renate G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 - 193 of 1,087 reviews

Reviewed February 21, 2013

The location is superb. Close to attractions and the metro.The rooms are of a decent size for 2 people. Wifi is available in the rooms. The staff are helpful. The breakfast is excellent. I would stay here again.

  • Stayed: February 2013, traveled as a couple
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Thank GarethKZN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

We stayed at Caesar Business in downtown Santiago for two nights before our cruise and a night after our cruise. The hotel is first class with excellent service, delicious breakfasts, close to some very good sights, clean, safe with great security. Our rooms were very clean with comfy beds, nice shower, very good air conditioning, great views of the city library and park. Reasonable prices with a complimentary buffet breakfast. Good English! Nice relaxing pool area. Close to the big malls and shopping.
You can't go wrong staying here.

Room Tip: Ask for a room facing the park and library, great views.
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  • Stayed: January 2013, traveled with friends
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1  Thank boneblast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

Stayed here for one night recently with my husband. The staff at reception were very friendly and helpful and spoke excellent English - there was no record of our reservation but they sorted it all out for us without any inconvenience to us. We liked our room which was spacious (by European standards) and clean. The air conditioning was noisy but I have never used air conditioning which wasn't. Fortunately we had a room at the back and we were able to keep the air conditioning off at night and leave the window open.

My one critisism was the dinner which we had in the hotel and found very disappointing for a hotel of this standard. However the restaurant staff were also friendly and helpful and our waitress recommended an excellent Chilean wine (unfortunately I can't remember what it was called). Breakfast was better and I have no complaints about it - it was fairly standard for large city centre hotel.

Unfortunately we didn't get the chance to try out the swimming pool.

Overall, would be happy to go back to this hotel but would chose not to eat there in the evening.

  • Stayed: January 2013, traveled as a couple
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Thank Queenie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

We picked this hotel just from looking on the internet and booked it for 4 days. We liked it so much that we extended our booking for 6 more nights. The staff is extremely friendly, polite and helpful. Most of them speak English. The rooms were nice and we had a great view. Our favorite was the pool area. It was well taken care of and quiet. The breakfast buffet (included in the price) was high standard with a lot of choices and fresh food. Well worth the money.

Room Tip: If you want to have a great view ask make sure you ask for a room with a view otherwise you might en...
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  • Stayed: November 2012, traveled with friends
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1  Thank wolfeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2012

Across the street from Santa Lucia park. This park is nice to look at or walk around in. Rooms were good. Breakfast was above average. The staff was especially helpful. Hotel is in a nice area close to convenience stores.

  • Stayed: November 2012, traveled as a couple
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1  Thank clsned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2012

I choose the hotel as the Caesar was recently added to the accor group.

People at the hotel are friendly and helpful.

Unfortunately I got an iffy room, stained carpet, stains on furniture, mold in shower... the air conditioning is noisy.

To top it all of, I woke up at 8:30 AM with the cleaning lady standing next to my bed. I found out that indeed there is no way to close up your room (no chain...) and I truly wonder what business she had to do in my room as I was checking out the very same day.

The location is good and the public spaces look fine, with terrace and swimming pool for a decent price.

Unfortunately there are some basic safety and hygiene rules which make this place an absolute no go!

  • Stayed: November 2012, traveled on business
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5  Thank rengephil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Santiago Centro

Address: Avenida Libertador Bernardo o'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotel in Santiago
#45 Family Hotel in Santiago
#46 Romantic Hotel in Santiago
Price Range: $106 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Santiago Centro 4*
Number of rooms: 142
Official Description (provided by the hotel):
The Mercure Santiago Centro hotel is close to Santiago's main attractions, such as Plaza de Armas, the Metropolitan Cathedral, the Palacio de La Moneda, the Mercado Central, the Museo Chileno de Arte Precolombino and the Municipal Theater. The hotel is only 33 yards from Santa Lucía metro station and 11.2 miles from Santiago International Airport. The hotel boasts comprehensive facilities for both leisure and business trips, with 142 rooms, a pool, bar, restaurant, fitness center and meeting/events rooms. Enjoy the modernity, quality and technology of a hotel that has everything you need. Enjoy the feeling of being in total control, with a dedicated team on hand at all times to help you carry out your work effectively. Hotel extras Outdoor swimming pool and fitness center available for our guests. In the center of Santiago close to Santa Lucia Hill, the metro and public transport. Convention center within the property. Complimentary breakfast from 6:30am to 10am. ... more   less 
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Also Known As:
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago

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