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“A disappointing stay in a hotel which has potential”
Review of Espana Hotel

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Espana Hotel
Ranked #192 of 200 Hotels in Santiago
London, United Kingdom
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A disappointing stay in a hotel which has potential”
Reviewed June 24, 2012

Mixed feelings about this place...
I booked the hotel using a special offer discounted price from a hotel booking website. Upon arrival the hotel had not received my booking, though I had an email confirmation. When I presented my email confirmation to the receptionist he queried the validity of the booking because it was from a website he had not used, he also queried the price as it wasn't their usual price, even though I explained the offer. All very annoying, and as I'd arrived at 11pm after a flight it was hassle I didn't need... all in all it took around 45 minutes to check in.
I was eventually put in a room which looked like no-one had been in for months, it was cold, dusty, run-down. I was kept awake all night by drunk guests shouting in the corridoors. In the morning I discovered there was no hot water in the bathroom. Thankfully another member of staff agreed to move me to another room - this one was more modern, well-maintained and clean. There were towels and toiletries provided and the room was serviced.
The elevator in the hotel is dangerous and should not be used!
There was no breakfast included in my booking but there was an option to pay extra for it, I didn't try it so can't comment on the food. There is free wifi with a good strength, and the location of the hotel is good for sightseeing, just a short walk from the Plaza de Armas.
I was disappointed with my stay but if I hadn't had all the problems on the first night I would probably have recommended it, but only with the discounted price - it's definitely not worth the advertised full price.

Room Tip: It seems like half of the hotel has been refurbished - ask for one of the newer/modern rooms.
See more room tips
  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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178 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 10, 2012

Location was excellent,right around the corner from major must-see sights of interests in the center. Great variety of restaurants nearby. Hotel had just changed ownership and staff worked very hard at making our stay comfortable. Also they were helpful in arranging specific trips or making or making phone calls for us.
The physical surroundings need significant overhaul. Rooms are quite spartan,but were very clean. With no rugs in the floor there was no dust.
Because it could not have been a better location in the center of town and great attentiveness of staff to our needs, we would choose this place again in the future despite physical shortcomings.
Management was actively seeking our feedback, especially points that need improvement and it was clear that they were seeking to improve things.
Breakfast was simple but plentiful and the lunch buffet excellent at a low price! Many employees from local businesses thought so as well and came specifically for lunch.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolinaNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton, CA
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 1, 2012

He have visited over 27 Countries in Europe, South America and Central America and
never even dreamed of staying in a place like this Espana Hotel in Santyiago, Chile.

Here are a few samples:

The Elevator (actually a little tiny metalic cage) was out of order every day for at least
5 to 6 horas, there were no towels or soap in the Bath room, we have to request
these items in a daily basis and sometimes waited up to 4 horas for somebody to
bring one towel for my wife and I (just one towel), the bar soap was about 1 inch
by 1 inch in size, also going up in the elevator one of the only 2 people allow to ride
was supossed to hold the door to make sure the elevavor did not stop between floors.
The breaklfast buffette included with our reservation was a big container with
hot water and some tea bags, when I asked for Coffe I was informed that en
Chile they do not drink coffe, next day we found some kind of powder with
chocolate and ground coffe flavor to be mixed with the hot water. There was a
Soccer team staying in the same floor (4) and they were talking, playing, singing
every night until at least 3 in the morning, we called the front desk several
times and they did not do absolutly nothing.

I also blame Expedia for advertising this Hotel as a 3 *** when actually is no more
than l/2 *

In general our trip to Chile was the most frustrating experience we ever had.

Room Tip: As far as I know there are not good rooms in this Hotel, all we have in ours was an old metalic cha...
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank palmira1932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Singapore, Singapore
Level 6 Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed September 12, 2011

Was a bit apprehensive reading the many negative reviews. But turned out to be much better than the rating given. Had a nice room. Nice shower. Cable tv. Wi-fi. But the breakfast area was a bit messy. U must be early to grab the better stuffs. The public toilet is also not well-maintained. But overall had a good stay there.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluesotong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 6 Contributor
164 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 13, 2010

Hotel Espana is well located 2 blocks from Plaza de Armas, the main square of Santiago. The reviews are pretty bad on Trip Advisor but I was going on a group tour and the tour left from this hotel, so I stayed the night before. The hotel had no acknowledgement of my reservation but luckily found me a room. The safe was not working in the room and other things were also wrong. It took a while to put these right. Staff at reception speak very little English. Breakfast is not served until 7.30 so you may miss out if you go on an early tour.

On the positive side, they have nearly completed major refurbishment so the decor is much improved to how it was described by other travellers.

  • Stayed August 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravellerDWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 23, 2010

Allowing for the fact that this was only a few weeks after the earthquake - the room was tired, smelly and made you want to go home (this was the first night of our holiday/in the country) - it was thoroughly depressing. Our room was on the fourth floor and supposed, therefore, to be one of the better ones - wouldn't like to think what the rooms lower down were like. Having said all of that, the staff were very helpful and the location is very good, but didn't change our overall opinion.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank intrepidtraveller13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level 6 Contributor
119 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed April 10, 2010

The website looks promising, the lobby is quite nice, but as soon as you walk up the stairs (the lift was broken) things continue to go downhill. The door to the room has a 30cm x 30cm opening, accessible by anyone that allows people to see straight in. It also blocks the door from opening fully making it difficult just to get into the room.

Once inside the dark little rooms have poor lighting except in the bathroom, the TV doesn't have a remove control, there is only one power socket, and the floor is sticky.

The bed is actually very comfortable, not too soft and not too hard, but on waking up in the morning the too small sheets had come off exposing all the long dark hairs all over the mattress. These hairs were alos present in the bathroom, where the shower over the bath was missing a tap and the button that switches the flow of water between the bath and the shower. The toilet lid and seat were broken and the towels ripped and in one case missing a 5cm square hole in the middle.

The internet supposedly available in every room is only accessible outside the lift shaft on the 4th floor and is painfully slow.

FInally the breakfast buffet consisted of a pile of cheap white sliced loaf and nothing else - no butter, no plates, no spreads.

There really is very little to recommend for US$65 a night apart from the excellent location just one block from the Plaza des Armes, but only if you're staying one night and getting food elsewhere.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank swhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Espana Hotel

Property: Espana Hotel
Address: Morande 510 | Esquina Catedral, Santiago 8340296, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #192 of 200 Hotels in Santiago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Espana Hotel 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Espana Hotel Santiago

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