Mixed feelings about this place...
I booked the hotel using a special offer discounted price from a hotel booking website. Upon arrival the hotel had not received my booking, though I had an email confirmation. When I presented my email confirmation to the receptionist he queried the validity of the booking because it was from a website he had not used, he also queried the price as it wasn't their usual price, even though I explained the offer. All very annoying, and as I'd arrived at 11pm after a flight it was hassle I didn't need... all in all it took around 45 minutes to check in.
I was eventually put in a room which looked like no-one had been in for months, it was cold, dusty, run-down. I was kept awake all night by drunk guests shouting in the corridoors. In the morning I discovered there was no hot water in the bathroom. Thankfully another member of staff agreed to move me to another room - this one was more modern, well-maintained and clean. There were towels and toiletries provided and the room was serviced.
The elevator in the hotel is dangerous and should not be used!
There was no breakfast included in my booking but there was an option to pay extra for it, I didn't try it so can't comment on the food. There is free wifi with a good strength, and the location of the hotel is good for sightseeing, just a short walk from the Plaza de Armas.
I was disappointed with my stay but if I hadn't had all the problems on the first night I would probably have recommended it, but only with the discounted price - it's definitely not worth the advertised full price.
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- Also Known As:
- Espana Hotel Santiago