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“The worst of the Worst”
Review of Espana Hotel

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Espana Hotel
Ranked #194 of 202 Hotels in Santiago
Reviewed March 1, 2012

He have visited over 27 Countries in Europe, South America and Central America and
never even dreamed of staying in a place like this Espana Hotel in Santyiago, Chile.

Here are a few samples:

The Elevator (actually a little tiny metalic cage) was out of order every day for at least
5 to 6 horas, there were no towels or soap in the Bath room, we have to request
these items in a daily basis and sometimes waited up to 4 horas for somebody to
bring one towel for my wife and I (just one towel), the bar soap was about 1 inch
by 1 inch in size, also going up in the elevator one of the only 2 people allow to ride
was supossed to hold the door to make sure the elevavor did not stop between floors.
The breaklfast buffette included with our reservation was a big container with
hot water and some tea bags, when I asked for Coffe I was informed that en
Chile they do not drink coffe, next day we found some kind of powder with
chocolate and ground coffe flavor to be mixed with the hot water. There was a
Soccer team staying in the same floor (4) and they were talking, playing, singing
every night until at least 3 in the morning, we called the front desk several
times and they did not do absolutly nothing.

I also blame Expedia for advertising this Hotel as a 3 *** when actually is no more
than l/2 *

In general our trip to Chile was the most frustrating experience we ever had.

Room Tip: As far as I know there are not good rooms in this Hotel, all we have in ours was an old metalic cha...
See more room tips
  • Stayed: November 2011, traveled as a couple
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4  Thank palmira1932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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17 - 23 of 179 reviews

Reviewed September 12, 2011

Was a bit apprehensive reading the many negative reviews. But turned out to be much better than the rating given. Had a nice room. Nice shower. Cable tv. Wi-fi. But the breakfast area was a bit messy. U must be early to grab the better stuffs. The public toilet is also not well-maintained. But overall had a good stay there.

  • Stayed: March 2011
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Thank bluesotong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2010

Hotel Espana is well located 2 blocks from Plaza de Armas, the main square of Santiago. The reviews are pretty bad on Trip Advisor but I was going on a group tour and the tour left from this hotel, so I stayed the night before. The hotel had no acknowledgement of my reservation but luckily found me a room. The safe was not working in the room and other things were also wrong. It took a while to put these right. Staff at reception speak very little English. Breakfast is not served until 7.30 so you may miss out if you go on an early tour.

On the positive side, they have nearly completed major refurbishment so the decor is much improved to how it was described by other travellers.

  • Stayed: August 2010, traveled solo
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3  Thank TravellerDWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2010

Allowing for the fact that this was only a few weeks after the earthquake - the room was tired, smelly and made you want to go home (this was the first night of our holiday/in the country) - it was thoroughly depressing. Our room was on the fourth floor and supposed, therefore, to be one of the better ones - wouldn't like to think what the rooms lower down were like. Having said all of that, the staff were very helpful and the location is very good, but didn't change our overall opinion.

  • Stayed: April 2010, traveled as a couple
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4  Thank intrepidtraveller13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2010

The website looks promising, the lobby is quite nice, but as soon as you walk up the stairs (the lift was broken) things continue to go downhill. The door to the room has a 30cm x 30cm opening, accessible by anyone that allows people to see straight in. It also blocks the door from opening fully making it difficult just to get into the room.

Once inside the dark little rooms have poor lighting except in the bathroom, the TV doesn't have a remove control, there is only one power socket, and the floor is sticky.

The bed is actually very comfortable, not too soft and not too hard, but on waking up in the morning the too small sheets had come off exposing all the long dark hairs all over the mattress. These hairs were alos present in the bathroom, where the shower over the bath was missing a tap and the button that switches the flow of water between the bath and the shower. The toilet lid and seat were broken and the towels ripped and in one case missing a 5cm square hole in the middle.

The internet supposedly available in every room is only accessible outside the lift shaft on the 4th floor and is painfully slow.

FInally the breakfast buffet consisted of a pile of cheap white sliced loaf and nothing else - no butter, no plates, no spreads.

There really is very little to recommend for US$65 a night apart from the excellent location just one block from the Plaza des Armes, but only if you're staying one night and getting food elsewhere.

  • Stayed: April 2010, traveled as a couple
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2  Thank swhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2009

The heating they say they have does not work, and ironically you have to listen to the noise of a motor which is told to give heating -which does not work- to rooms. Too squalid and dirty for a moderate place to stay, let alone a so called "4 star" hotel. Finger-thick dust on the furnishing, in the wardrobe. Weak electricity system breaking almost every half hour. Windows do not close down regularly. I do not know what they do with the money they take from their clients...

  • Stayed: July 2009, traveled on business
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3  Thank Canan72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2009

this is supposed to be a 4 star hotel. around 80 dollars a night for a double. we made the reservation through the net, and included in the price which was 100 dollars a night, there was supposed to be a one half day tour of santiago and a half day tour of the wineyards. well, when we got to the hotel we were told that the tours were not included and we only had to pay around 75 dollars for the room. the room they gave us was a three beds, with a small bathroom, the shower was leaking, no glasses. the room looked like it was never refurbished since they built the hotel....the heater was working but placed in such a way that it would only heat part of the room, not where the beds were. the elevator (very small) to the 4th floor where our room was, was not functioning properly, and in very bad condition. the breakfast in the morning consisted of bread (when the attendants bothered replacing it) powder coffee and milk, a bowl of cereals the size of a thimble and slices of cheese (but again, one day no cheese, no coffee, no bread and we had to wait half an hour for the attendants to replenish the table, cause they were sitting and chatting in the kitchen.) the only good thing about this ridiculous hotel is the location, it is a few steps from plaza de armas and all the major museums in santiago, but this means also that it is very unsafe to walk around at night cause central Santiago is not safe.

  • Stayed: August 2009, traveled as a couple
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1  Thank FAFO58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Espana Hotel

Address: Morande 510 | Esquina Catedral, Santiago 8340296, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #194 of 202 Hotels in Santiago
Price Range: $41 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Espana Hotel 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Espana Hotel Santiago

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