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“Amazing service”

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Holiday Inn Express Santiago Las Condes
Ranked #46 of 204 Hotels in Santiago
Certificate of Excellence
Reviewed December 26, 2013

Centrally located. A bit dated but staff and hospitality make this hotel a winner. Would recommend to all travellers for a low cost stay in Santiago. We needed and extra night after staying at W Santiago. Great location, partnerships with nearby restaurants and exemplary customer service.

  • Stayed: December 2013, traveled with family
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Thank T R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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133 - 139 of 888 reviews

Reviewed November 18, 2013

I have stayed here twice now.
The hotel is super for business. Well priced and in easy walking distance of coffee bars and most business venues.
The rooms are large and well equipped, very clean.
Breakfast is OK too, buffet with a decent selection. There is no room service but you can order food in.
The only downside, is that if you are having meetings there is nowhere within the hotel where you can get a decent coffee and sit down and chat (although there are some chairs in the lobby, there is not coffee service), so long as you are OK with this then its a great place to stay.

  • Stayed: November 2013, traveled on business
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Thank FrequenttravellerIOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

I have stayed in HIE hotels in many countries. This hotel location is excellent in the heart of Santiago. The room rates were at lower average for the area. The room was clean, a good view fro the top 18th floor. As a negative; no fridge in room, and the coffee maker works only out of the bathroom plug. Front desk and door man were polite and helpful, and the check-in process was fast - which is not always the case in South-American hotels. Yes I would stay again.

Room Tip: for a view, top floors are better
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  • Stayed: November 2013, traveled on business
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Thank Finn1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

I will definitely stay again. So, don't mistake a 3 out of 5 as a negative. It's just simply average for a Holiday Inn Express. It is about 15-20 minutes to the airport (non-rush hour traffic) and walking distance to plenty of restaurants and even a couple cafe's (yes, including 2 Starbucks). Very convenient and competitively priced.

Room Tip: There is cardio equipment for an exercise room.
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  • Stayed: October 2013, traveled on business
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Thank Tarheel_on_the_go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Santiago Las Condes, responded to this reviewResponded November 2, 2013

Dear Tarheel_on_the_go,

Thank you for your feedback regarding your recent visit at our hotel. Please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

I tend to think of the brand as a lower-end hotel in the US (though I have not stayed in one). Ended up renting a room for an afternoon while waiting for a flight. The service and experience were really quite nice, more in line with what I'd expect from a Hyatt in the States. The front desk was super accommodating & efficient. The room was nicely appointed for a business traveler & the bed was quite comfortable (did take a long nap). A very pleasant surprise.

Stayed: September 2013, traveled as a couple
Thank nyctravelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2013

Good location in town. Easy access to meeting locations. Price was decent, considering its location. Rooms are spacious. Design is somewhat dated though. Internet was a bit spotty in the cormer room. it has a simple but decent breakfast option.

  • Stayed: September 2013
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Thank eng_lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

I must say, I never ever thought I would travel to Chile. Nor did I know where to stay. In any event, I selected the Holiday Inn Express El Golf and I have not had one minute of regret. Been here over 1 month. My first day upon arrival, early morning like 5AM, I am met at the front desk with this person who had sparkles in their eyes, the friendliest smile and the most pleasant voice. Having traveled through the night from LA I was not expecting anything but a hello and here is your room key. As days passed, I saw the same sparkle in the eyes and the enjoyable whatever a worker did here at this hotel ... the ladies who cleaned the room and made the beds, they seem to sing as they worked, the maintenance folks ... light bulb out, it was like magic it was fixed pronto! The folks in the kitchen and eating area again most pleasant and friendly. This was unbelievable. I have never stayed in such a friendly and pleasant atmosphere in a hotel. The Front Desk folks generated such a magically spell, I was talking to guests in the elevator as we went up to each others floors. Being a native New Yorker, this is not something normal to do. Anyway, I just wanted to say that this experience here at the Holiday Inn Express El Golf has been wonderful and relaxing and very pleasant. The Management folks here must be doing an excellent job. Their workers definitely project the greatness of this hotel. Definitely a must stay here place in Santiago, Chile.

Room Tip: Ask forthe uptown view of the new buildings and mountain view as well. Great views! Great business...
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  • Stayed: July 2013, traveled on business
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Thank peter b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Santiago Las Condes

Address: Avenida Vitacura 2929, Santiago 8320000, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Wheelchair access Airport Transportation
Hotel Style:
#28 Business Hotel in Santiago
Price Range: $104 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Santiago Las Condes 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Santiago Hotel is in the thriving Business District. Sitting in the shadow of Cerro San Cristobal, the Holiday Inn Express(R) Santiago - Las Condes hotel provides a warm and welcoming atmosphere for all travelers. Just outside of the city center, visitors can enjoy the buzz of Santiago's main avenues and retire to a quiet neighborhood for the evening. Hotel guests in Santiago, Chile for business find our location particularly convenient. The El Golf neighborhood, where we're located, is home to a number of corporations. The Chile offices for Citibank, Sony Ericsson and Microsoft are all situated within a mile of our property. The hotel is only steps away from the biggest shopping center in Chile, mall Costanera Center, which makes Holiday Inn Express Santiago Las Condes the best choice. ... more   less 
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Also Known As:
Holiday Inn Express El Golf, Santiago Hotel Santiago
Holiday Inn Santiago
Santiago Holiday Inn Express

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