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“Good, clean, well located hotel with excellent staff”

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Holiday Inn Express Santiago Las Condes
Ranked #48 of 202 Hotels in Santiago
Certificate of Excellence
Reviewed July 15, 2013

Well located hotel in the business district of Santiago. The Holiday Inn Express was clean and well ordered, although 3 out of the 4 lifts / elevators were out of order during our stay, the rest of the hotel was pleasant and the staff were excellent.

Free Wi-Fi had very good speed and coverage throughout the hotel ($20 per day in some other Santiago hotels, so watch for that one!) An open buffet breakfast was well set out and adequate, taxis were easy to get from passing traffic outside (quarter of the cost of the hotel's own cars) and the El Golf metro station is in easy walking distance as an alternative for getting into central Santiago.

  • Stayed: July 2013, traveled on business
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Thank J0hnBy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnaeropuerto, Director of Sales at Holiday Inn Express Santiago Las Condes, responded to this reviewResponded July 24, 2013

Dear John,

We are so glad to hear about your pleasant visit. If you come back soon, don't hesitate to contact us.
Best regards!

Holiday Inn Chile & Buenos Aires

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 - 136 of 807 reviews

Reviewed May 8, 2013

For a cheaper hotel in Santiago this is quite a good hotel. The rooms are very quiet, internet works well. breakfast is ok nothing special but of a resonable standard. There is no fridge in the room. front desk staff very helpful.

  • Stayed: May 2013, traveled on business
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Thank Martin1952_60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnaeropuerto, Director of Sales at Holiday Inn Express Santiago Las Condes, responded to this reviewResponded July 24, 2013

Dear Martin,

Thank you very much for your comments; they will help us improve our services. I hope we can have you back with us soon.
Best regards!

Holiday Inn Chile & Buenos Aires

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013

We stayed two night at this HI express hotel and our stay was very comfortable considering this is a holiday inn hotel. You know what to expect and it is basically standard all over the world. However, since this is a new building the room was nice, the bed was comfortable and so were the pillows. Nice big flat screen tv, good internet connection in our room although it is not so user friendly because every day you need to reconnect with a different password given by the front desk. Bathroom amenities were the HI standard ones as well but towels were new and soft. We got a corner room so the views were very nice. It is a bit noisy because it is right on the main street but with the windows closed the noise didnt bother us that much. The breakfast was a delicious surprise with fresh fruits, yogurts, wide selection of breads including "media lunas"which is the south american equivalent of croissants. The staff was extremely professional ,friendly and helpful. There is no fridge in the room so you have to go the ground floor to get ice which is not so practical. Location of the hotel is very good at walking distance from good restaurants and a big shopping mall. We definitively recommend this hotel to our family and friends and we would stay there again.

Room Tip: Rooms in the corner have two windows and nice views of the mountains.
  • Stayed: April 2013, traveled as a couple
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Thank Milepost2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Santiago Las Condes, responded to this reviewResponded May 1, 2013

Dear Milepost2012,

Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and I will pass on your comments about the staff being friendly and helpful to them all, it’s always nice to hear we are getting it right.

Again, I wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed March 31, 2013

Booked in on the 30th for a 12 night stay - HI Express El Golf still a great choice for many people, tourist or business, Ron's, views, cleanliness, breakfast buffet gym etc. In my case always business. Stayed here back in December 2012 and trips before... Use to stay at Sheraton Four Points, but hotel lost its flair and friendliness. Great area, restaurants, banks, mining companies (my business) all within walking distance - the new Costanera Shopping mall in walking distance... Not for me this trip, had back surgery January, so a little limited, easy to take taxi or bus, but if you take the bus make sure you have a transit card as the buses don't take cash. The rooms, I forgot have an uncomfortable sitting chair absolutely no support to relax in, and for 12 days not looking forward to have I g to sit in the desk chair which is actually more comfortable. Unlike other HI Express hotels, even the much older HI Express in Puerto Madero in Buenos Aires has a much more comfortable chair to relax in after a long hard day... One day maybe this will get these updated...

Room Tip: All rooms are good and offer excellent views... Internet in corner rooms is still a little slow but...
  • Stayed: March 2013, traveled on business
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Thank MichaelP279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

We had one night in Santiago on our way to trekking in the Andes, as Santiago is the airline "hub" for Qantas flights from Australia (ie, the planes touch down, in the south of the South American continent, in Santiago). The hotel was chosen by our travel agent rather than based on our own views and research.
It's a relatively new building, with public areas such as reception and rooms as you'd expect in such a new building.
Staff at reception were efficient and friendly.
The neighbourhood was quiet. It was a reasonable distance from the airport, but there were quite a few restaurants around - we had sushi and Italian for the 2 meals we were there.
We caught a taxi up to the Statue of the Virgin Mary on San Cristóbal Hill. The taxi waited for us at the top, and was quite reasonably priced, especially between the 4 of us sharing the cab (17,000 Chilean pesos = about US$35.00).
We had wifi in the room, but the signal was weak. It was stronger in the corridor, especially by the lifts.
This is a Hoilday Inn; relatively new; and operates as you'd expect a Holiday Inn to function.

  • Stayed: February 2013, traveled with family
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Thank seagullrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

Second time I stay in this hotel, I had to visit customers and also had an event during the weekend - very nice experience!
Good breakfast, excellent location, friendly staff - they also have laundry machines in case you prefer to do your laundry yourself. Recommended for events

1 block away from the financial district and 5 block from the Metro

Room Tip: Ask for a room in a high floor, hopefully with a view to the street and not to the internal patios
  • Stayed: March 2013, traveled on business
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Thank Guz V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Realy bad , there is no freeze in the room , there is no room service at all, i ordered a cup and them said that i can pickup in the first floor. Chose Bosque Plaza Hotel for almost the same value, and much much better, a real hotel.

  • Stayed: February 2013, traveled on business
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Thank Diego G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Santiago Las Condes, responded to this reviewResponded April 1, 2013

Dear Diego G,

Thank you for your feedback and for choosing our hotel. I am deeply sorry that you did not enjoy your recent visit due to the condition of the room that you were given and shortcomings in the service received. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done in the future.

Again, many thanks for the review and my apologies for the inconvenience.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Santiago Las Condes

Address: Avenida Vitacura 2929, Santiago 8320000, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Wheelchair access
Hotel Style:
#28 Business Hotel in Santiago
Price Range: $107 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Santiago Las Condes 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Santiago Hotel is in the thriving Business District. Sitting in the shadow of Cerro San Cristobal, the Holiday Inn Express(R) Santiago - Las Condes hotel provides a warm and welcoming atmosphere for all travelers. Just outside of the city center, visitors can enjoy the buzz of Santiago's main avenues and retire to a quiet neighborhood for the evening. Hotel guests in Santiago, Chile for business find our location particularly convenient. The El Golf neighborhood, where we're located, is home to a number of corporations. The Chile offices for Citibank, Sony Ericsson and Microsoft are all situated within a mile of our property. The hotel is only steps away from the biggest shopping center in Chile, mall Costanera Center, which makes Holiday Inn Express Santiago Las Condes the best choice. ... more   less 
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Also Known As:
Holiday Inn Express El Golf, Santiago Hotel Santiago
Holiday Inn Santiago
Santiago Holiday Inn Express

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