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“Everything you'd expect from a boutique hotel, and with lovely service”
Review of Hotel Ismael 312

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Hotel Ismael 312
Ranked #11 of 196 Hotels in Santiago
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Everything you'd expect from a boutique hotel, and with lovely service”
Reviewed June 20, 2014

A wonderfully-located boutique hotel near to both the city centre and to the trendier, younger parts of Santiago. Rooms immaculate if slightly on the small side. The service was impeccable, however, which makes a difference when you’re only staying somewhere for a brief period, as I was. The breakfast was somewhat basic (muesli, fruit and yoghurt), but pleasant. There was also a swimming pool. It’s small, but personable, light and beautifully designed. I was only staying overnight before flying onto Argentina, and I’d definitely recommend it from that perspective, although the EcoHotel is around the same price (albeit slightly farther out of town) and edges it out just in terms of sheer personality.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ben F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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704 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
San Jose, CA
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 16, 2014

We were looking for a place that was not a cookie-cutter, cold, corporate hotel. We wanted a place that was close to Universidad de Chile, great restaurants, the Metro, museums and nature. This hotel achieved on all fronts. We had never been to Chile and we were looking for a place that would be warm and friendly, super clean, and up to date. Again, the room was beautiful and spotless, with a view of a wonderful city park, and a balcony where you could see the nearby hills and even the edge of the Andes, which was super cool! I do not agree with NYtraveler6 who criticized the breakfast, quite inaccurately, by the way. You get to have 4-5 different things from a very wide range of choices. You can get a ham and cheese sandwich, even a roast beef or chicken sandwich, and these are not "warmed up" as he claims, but rather, prepared fresh for you moments after you order. There is a very wide range of pastries and muffins, very fresh croissants, fruit, and fresh squeezed orange juice or strawberry juice, and a wide selections of coffees, teas and hot chocolate. We stayed for seven nights and were never disappointed. And of course, the breakfast was included in the daily rate. The Wifi was flawless during our stay and it was fast as well. Room service was consistently excellent, so I do not know what he is saying about room service being non-existent. We also needed some extra tissue and tiolet paper one night at 9 pm and the night manager personally came up to deliver it and even put a new roll of TP himself. What more could you want. As far as the shower being inadequate, I personally found it superior to most of the hotels in the US at similar daily rates. The shower is a shower wand that adjusts from a wide to a narrow spray depending on your preference, and it has a long hose so you can clean yourself much more easily than with a fixed shower head. Mr. NYtraveler6 also complains that the shower water spills out. Well, that could happen if you do not pay attention to where you are pointing the shower head, but that is a matter of physics, not something that the hotel can control. The hotel manager says that within 6-7 months--let's say in January 2015, the hotel will have a full fledged restaurant on premises, but since there are outstanding inexpensive restaurants five minutes away in Lastarria, this is not so significant. The staff all speak quite fluent English and are very friendly, always asking if there is some way they can help. We will absolutely return here if and when we go back to Santiago. A great value for the price.

Room Tip: Ask for a room facing the park, up around the 5th floor or above.
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank morganhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYtraveler6
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 14, 2014

This hotel was good but I feel that the tripadvisor reviews and very high ranking have not been doing justice to its “cons”, so I will describe those I saw.

First on the “pros” let me say I agree with most people who have commented: great location, next to a park where one can run, close to metro and fun restaurants, etc. The hotel is clean and the staff were generally nice and friendly--they try. Good and varied pillows. Very nice views if you are on the park side high floor. quiet on that side too -- good sleep.

The “cons” come from the size of the hotel (small) and design issues.

First, if you like to exercise and want a gym, forget it. The staff told me they could give me the address of a gym, but they do not have a deal with one so you are essentially walking off the street—not a smooth process and far away. Room service? Again, forget it. The breakfast is not a real breakfast; they don’t seem to have a real kitchen. So they just give you a sandwich warmed in a toaster and coffee. It is actually well done, but not up to standard. The wifi was adequate, but just. In short, if you are used to the comforts of a “real” hotel—as many business travelers like myself are—this one doesn’t cut it.

Finally, design. The hotel looks good and the architect clearly made the best of small spaces (the rooms are very small but feel ok due to smart/little furniture). But then there are issues like the shower. The bathroom is so small that the shower has only half a glass door, so water splatters out. The carpet is very simple to compensate for low ceilings, but one can already tell it will age badly, especially with all the water splattering out.

In short, I feel this hotel is a good choice, just not a home run due to size and design, at least if you care about the things I do.

Room Tip: High rooms on the park side.
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank NYtraveler6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 5 Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 31, 2014 via mobile

We stayed a single night at the Ishmael , a recently opened boutique hotel in an excellent position in central Santiago.
Very pleasant,well equipped rooms, welcoming staff who were both charming and helpful , all contributed to a stay we'd be happy to repeat.

Stayed May 2014, traveled with friends
Helpful?
4 Thank warrnambool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 23, 2014

Stayed in Hotel Ismael for 2 nights at the begining of March , we realled enjoyed our stay. The hotal is lovely , the rooms well laid out and very comfortable, the cafe lovely for a contental breakfast . Great Restaurants to the back of the hotel .

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NOD07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 15, 2014

We thoroughly enjoyed our stay in this hotel--it was ideally and centrally located next to everything which was extremely helpful since we were not familiar with Santiago. And, although we had selected a standard double room, we ended up in a room with the best view in our opinion--we were facing the park and San Cristobal Hill! The room itself was not huge, but moderate in size and comfortable with ample storage area and a desk. Since we were facing the park, the noise level was pretty minimal expect for the occasional minor city noise. Everything was relatively new as well. Staff was helpful and friendly, but we also did not ask for many recommendations. The only "con" was the partially "see-through" bathroom. It had a frosted glass door so you could see partially through it. While this may be desirable for a couple or tolerable for a solo traveler, it might be odd if you were sharing your room with a friend.

Room Tip: park side or higher level rooms
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LLK7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manaus
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 14, 2014

We visited Santiago for our wedding anniversary this month and stayed for 7 days. Although located opposite a park in a quiet narrow street, the hotel is in the city center, close not only to all the main sights, but also two of the most bohemian neighborhoods, Lastarria and Bellavista. There ara lots of great bars, restaurants, museums, and parks nearby.
Rooms are not that big but they are comfortable and modern decorated. The whole hotel is very well decorated and stylish and the staff very friendly and helpful. Since they know we were celebrating my wife was received with roses and a bottle of champaign.
The only problem? Well, the main thing is that the air conditioning system does not allow to be set at a desired temperature, we could only set a ventilation or heating, the temperature could not be regulated at all. Although this was not a problem because weather was nice im May, it can be inconvenient in summer. Information given: The hotel was designed that way and nothing could be done about it.
Breakfast was included and it was ok, everything you need.

Room Tip: ask for a room facing the park
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank wladfb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ismael 312

Property: Hotel Ismael 312
Address: Ismael Valdes Vergara 312, Santiago 8320089, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Santa Lucia
Amenities:
Swimming Pool
Hotel Style:
Ranked #11 of 196 Hotels in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Ismael 312 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
Call it Ismael 312. Some years ago — never mind how long precisely — having little in the way of design hotels, and nothing particular to interest the restless global nomad, the insular city of Santiago quietly took to the construction of a new crop of contemporary boutique hotels. Among the first fruits of this new wave of hotel construction is Ismael 312, a nine-story contemporary boutique hotel in an easy-on-the-eye modern minimalist style, just off the Parque Forestal in Santiago’s historic city center. Semi-transparent glass-walled bathrooms, flat-screen televisions, full-length windows — it’s clear Ismael 312’s proprietors have been paying attention to the interior-design conventions of the boutique-hotel world. This clean-lined look has quickly become the global standard, instantly rendering a million flowery bedspreads obsolete. Here, if you’re fortunate, you’ve got a view of the park from a private balcony; if not, you can content yourself with the pared-down simplicity of your room’s contemporary design. Don’t expect five-star extravagance — Ismael 312 is little more than a pied-a-terre. In this neighborhood, though, that’s more than enough — you’re surrounded by restaurants and picturesque old streets, not to mention the park with its selection of museums, perfectly placed to circumambulate the city of a dreamy Sabbath afternoon. ... more   less 
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