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“"Better than excellent"”

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Carmenere Eco Hotel
Ranked #2 of 196 Hotels in Santiago
Certificate of Excellence
GreenLeadersPlatinum level
Adelaide, Australia
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“"Better than excellent"”
Reviewed May 20, 2014

We have all read many excellent reports about this hotel and they are all true. BUT what really makes this place the "must do hotel in Santiago" is the team of phenomenal people who run it. They are outstanding in their service and desire to make their guests feel great. Right down to preparing a great breakfast at 4.30am before we left for an early flight and then arranging all our transport at short notice to get us where we needed to be. They are genuinely customer focused and in our experience with them, nothing is too much to ask. I could go on for ever about their wonderful culture and desire to make you happy on your stay, but, do yourself a favour and just go and stay their. You will not regret it, nor will you forget the outstanding service. A great team effort and thank you all for making our visit one to remember for all the right reasons. PS. Great coffee and snacks 24/7.

Room Tip: We had 2 different rooms on 2 different occasions and both were great.
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  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
2 Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
    204
    50
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Saint Paul Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 19, 2014

We thoroughly enjoyed our stay at this love little boutique hotel in Providencia. The staff were all very friendly and helpful: one American woman, an Aussie and a German who is married to a Chilean. We loved the patio and our room was very comfortable...and the breakfast was excellent.
...a bit pricey at $200 a night but well worth it!

  • Stayed March 2014, traveled as a couple
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Review collected in partnership with this hotel

Helpful?
1 Thank highlandglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 17, 2014

Excellent new boutique hotel. Great location, easy to walk to everywhere. Amazingly nice people that attend to your every need. Nice backyard. Stay here.The management team is very sweet and helpful and attend to your every need.

Room Tip: Take a look at the wine cellar hidden below.
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  • Stayed November 2013, traveled solo
    • Value
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Review collected in partnership with this hotel

Helpful?
1 Thank YouShouldGoHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 28, 2014

We stayed here over the Easter Weekend so I feel we may have had a different experience to most. We found the location of the hotel to be great - easy walking distance to sights and subway station. There is also a laundry mat nearby.

The room we had was spacious but the bathroom was very tiny. Also, its an older building so you do hear other guests walking on the stairway as all of the floors are wooden. To be honest you only hear this at night or in the am and it never really woke us up.

The hotel staff were great at printing us directions to restuarants and arranging taxis when needed.

They have a snack table with nibble out all day - the one thing I will say is that it looked like some of the snacks were touched or changed all weekend but again I think this is just because it was a holiday.

Breakfast is good - they will make you eggs as well as what they have out for you.

  • Stayed April 2014, traveled as a couple
    • Value
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Helpful?
Thank Islander005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 22, 2014

Truly enjoyed our stay here. Never write reviews but had to acknowledge the excellent service at this boutique hotel. We were well taken care of by the two hotel managers, they gave us great recommendations on restaurants and tours. Anything we asked about they were eager and happy to help us with. Really great service at this hotel which makes it stand out.
The location was nice as well, close walking distance to parks, sights, etc. also close to transport: we could walk easily to 2 metro stations or catch a taxi on the street perpendicular to the street the hotel was on.
The breakfasts were really nice, the back garden was fabulous and we enjoyed some wine and cheese there one evening. They also have a wine cellar with organic and biodynamic wines which was an added bonus. The bed was very comfortable and they easily accomodated a request for non-down/ feather free bedding which they were on top of ( they even emailed me a few days prior to arrival to confirm they had arranged for special bedding), truly exceptional service.
Would stay here again in a heartbeat.
Would also recommend the Peruvian restaurant near by called Olan (also recommended by the hotel), really great food!

  • Stayed April 2014, traveled as a couple
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Helpful?
Thank LondonFoodie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nahant, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 7, 2014

I have traveled the world for tyhe last 40 yrs. and have stayed at many beautiful hotels. This is the best hotel I have ever stayed in.I found the Hotel Carmenere just by luck by looking on the internet before a trip to S. America in Jan. 2014. The neighborhood was very neat and safe and the hotel was very clean and very quaint. It was a pleasant walk to the Plaza de Armas, the shopping district, the Central Market and San Cristobal Hill. The best part was the frendliness of the women who managed the hotel, Claire from Austrailia and Katerina from California. I hope to be in S. America next yr. and will try to go thru Santiago just to stay at the Hotel Carmenere again.

Room Tip: There are no bad rooms. The area all around the hotel is very quite.
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  • Stayed January 2014, traveled solo
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Helpful?
1 Thank Carl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 2, 2014

We loved the tranquility of this small, clean and comfortable boutique hotel. The staff gave excellent dinner recommendations as well as arranging tours and rides to the airport. They acted as a welcoming committee and concierge. They were friendly in every way without being intrusive. I would like to return to Santiago just to return to this hotel, if for no other reason.

  • Stayed February 2014, traveled with family
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Helpful?
2 Thank Sherrydickstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carmenere Eco Hotel

Property: Carmenere Eco Hotel
Address: Maria Luisa Santander 0292, Santiago 7500845, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Providencia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #2 of 196 Hotels in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Carmenere Eco Hotel 3.5*
Number of rooms: 5
Official Description (provided by the hotel):
Carménère ecoHotel is designed for the traveler who demands excellent service as well as an unforgettable local experience, located in the beautiful and peaceful residential area of Providencia Commune in Santiago de Chile. The property sits at the border with Santiago commune, giving you the best of both worlds; the serenity of our neighborhood, as well as all the major tourist attractions. ... more   less 
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