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“It's another Hard Rock Cafe” 4 of 5 bubbles
Review of Hard Rock Cafe Santiago

Hard Rock Cafe Santiago
Ranked #73 of 4,493 Restaurants in Santiago
Certificate of Excellence
Cuisines: American, Bar, Pub
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Bar scene, Families with children
Dining options: Late Night, Dinner, Brunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Neighborhood: Providencia
Description: Santiago, also known as Gran Santiago, is the capital of Chile, the country’s main metropolitan area, and home to a new Hard Rock Cafe. Our Santiago cafe is located in the largest shopping center in Chile, Costanera Center, surrounded by hotels and corporate offices. We’re located only 12 minutes from Arturo Merino Benitez International Airport and 20 minutes from Tobalaba metro station and the most important conference centers in the city. Experience Santiago Santiago is a major hub for tourist activities, with many destinations accessible in the surrounding countryside, including ski resorts such as Valle Nevado and Portillo, valleys and wine routes, the coastal city of Vina del Mar, and Valparaiso. The tall and majestic Andes Mountains surround the city, offering gorgeous, snow-tipped views. The Place to Be in Santiago Hard Rock Cafe Santiago is the place to be and be seen in Santiago, not only for the live music but also for the fantastic food. Our cafe features 1,000 square meters of space with seating for approximately 287, a patio bar, VIP Room, stage, and Rock Shop®. While the cafe features Hard Rock’s signature American flair and classic rock memorabilia, it also features authentic Chilean decor, including copper elements and brightly colored lighting.
Banff, United Kingdom
Level Contributor
1,164 reviews
516 restaurant reviews
common_n_restaurant_reviews_1bd8 345 helpful votes
“It's another Hard Rock Cafe”
4 of 5 bubbles Reviewed July 7, 2014

Whenever they have a HRC in the city I visit its a must for me they are all basically the same great atmosphere rick and roll I usually have the same cheese burger and a few beers buy a shot glass and possibly a tee shirt or something for the kids or grandchildren but they are great places to visit

  • Visited June 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, August 10, 2014
Dear Customer,

Thank you for your feedback about your experience at Hard Rock Cafe Santiago, please come back soon!

~ LOVE ALL SERVE ALL.

Omar Garcia
General Manager
Hard Rock Cafe Santiago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,214 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
Level Contributor
25 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“awesome food, nice place.”
5 of 5 bubbles Reviewed May 25, 2014

Be ready to spend a little more and get a LOT more than at Ruby Tuesday, for example... the food was EXQUISITE, the service friendly and the atmosphere what one expoects at any Hard Rock Cafe. If you can pay a little extra for you meal, it's well worth it. Try a malt, they make them very well (although a little runny...)

Visited May 2014
Helpful?
1 Thank Bryan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, July 3, 2014
Dear Customer,

Thank you for your feedback about your experience at Hard Rock Cafe Santiago, please come back soon!

~ LOVE ALL SERVE ALL.

Omar Garcia
General Manager
Hard Rock Cafe Santiago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
munich
Level Contributor
40 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Tasteless food.. good for drinks”
2 of 5 bubbles Reviewed May 2, 2014 via mobile

I visited Hard Rock Santiago on a Wednesday night. The place was pretty booked and me and my friends sat at the bar to have our meal and drinks. The food was terrible and had to send it back as it had absolutely no taste at all. The dish was replaced with yet another tasteless dish. Drinks were good though. My suggestion is go there for drinks but definitely not for a meal.

Helpful?
2 Thank Juancho_catracho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, July 3, 2014
Dear Customer,

Thank you for your comments; we are taking the appropriate actions in order to improve, our Chef is carefully taking care of your opinions about our food. Hopefully we could have the chance to serve you again and exceed your expectations; please do not hesitate to contact me directly.

Omar García
Gerente General
ogarcia@hrcsantiago.cl
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, Connecticut
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Ask for Rocio!”
5 of 5 bubbles Reviewed April 26, 2014

During my week long stay in Santiago my American food craving kicked in so I went to dine at the Santiago Hard Rock. My waitress was a beautiful young lady named Rocio. Not only is she very easy on the eyes (definitely eye candy), she was incredibly professional, welcoming, knowledgable of the menu items, but also extremely friendly. She whole-heatedly understands the definition of customer service. If you go to eat at the Santiago Hard Rock, ask to sit at one of Rocio's tables. You will not be disappointed, she's awesome!

  • Visited April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, July 3, 2014
Dear Customer,

Thank you for your feedback about your experience at Hard Rock Cafe Santiago, you can make sure we'll give your congrats to Rocio, please come back soon!

~ LOVE ALL SERVE ALL.

Omar Garcia
General Manager
Hard Rock Cafe Santiago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
20 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Disappointing.”
2 of 5 bubbles Reviewed April 25, 2014

I went for a midweek lunch here and it was virtually empty. The chef was clearly in a great hurry to get back to doing nothing as first of all the nachos came out and the cheese hadn't melted. The chicken wings were delicious though! Full marks for them! Then, unbelievably, the waitress brought out our main course when we were half way through our first course!!! OMG!! Is this a fast food restaurant?? Were we not eating fast enough?? Absolutely awful. So you can guess what happened next, I sent it back (she wanted to leave it on the table next to us!!) and all 3 meals were put back in the microwave/oven to be kept warm for 15 minutes until we'd finished the starters. The starters are big portions. So when our main courses came out they were dry. The burgers were dry and chewy after being kept warm for so long. At what chef school do they teach that??

  • Visited April 2014
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
1 Thank Martie_Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, July 3, 2014
Dear Customer,

Thank you for your comments; we are taking the appropriate actions in order to improve. Hopefully we could have the chance to serve you again and exceed your expectations; please do not hesitate to contact me directly.

Omar García
Gerente General
ogarcia@hrcsantiago.cl
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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