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“Good food and service” 4 of 5 bubbles
Review of Hard Rock Cafe Santiago

Hard Rock Cafe Santiago
Ranked #73 of 4,493 Restaurants in Santiago
Certificate of Excellence
Cuisines: American, Bar, Pub
More restaurant details
Restaurant details
Good for: Families with children, Large groups, Special occasions, Bar scene
Dining options: Dinner, Late Night, Brunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Neighborhood: Providencia
Description: Santiago, also known as Gran Santiago, is the capital of Chile, the country’s main metropolitan area, and home to a new Hard Rock Cafe. Our Santiago cafe is located in the largest shopping center in Chile, Costanera Center, surrounded by hotels and corporate offices. We’re located only 12 minutes from Arturo Merino Benitez International Airport and 20 minutes from Tobalaba metro station and the most important conference centers in the city. Experience Santiago Santiago is a major hub for tourist activities, with many destinations accessible in the surrounding countryside, including ski resorts such as Valle Nevado and Portillo, valleys and wine routes, the coastal city of Vina del Mar, and Valparaiso. The tall and majestic Andes Mountains surround the city, offering gorgeous, snow-tipped views. The Place to Be in Santiago Hard Rock Cafe Santiago is the place to be and be seen in Santiago, not only for the live music but also for the fantastic food. Our cafe features 1,000 square meters of space with seating for approximately 287, a patio bar, VIP Room, stage, and Rock Shop®. While the cafe features Hard Rock’s signature American flair and classic rock memorabilia, it also features authentic Chilean decor, including copper elements and brightly colored lighting.
Italy
Level Contributor
258 reviews
193 restaurant reviews
common_n_restaurant_reviews_1bd8 126 helpful votes
“Good food and service”
4 of 5 bubbles Reviewed November 30, 2013

I have been to the Hard Rock Cafe Santiago lately. The cafe is located on the ground floor of the Costanera Center close to Tobalaba and Los Leones metro stations. The food was good and the service (carried out by a waiter whose name was Ramiro) was rapid and efficient without being annoying. I did not have to wait too much for my food, even though there were many persons dining at that moment. I would go again and I can recommend a visit.

  • Visited November 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank EnzoPu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, December 10, 2013
Dear Customer,

Thank you for your feedback about your experience at Hard Rock Cafe Santiago, come back soon!

~ LOVE ALL SERVE ALL.

Omar Garcia
General Manager
Hard Rock Cafe Santiago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,213 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
New York
Level Contributor
124 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
“Usual Experience”
3 of 5 bubbles Reviewed November 26, 2013

We visit a Hard Rock in every city we travel that has one. This HRC was nothing special. We had some drinks and appetizers at the bar. The place was empty so we had about 3 people serving us so service was good. Everyone was very nice. The drinks were good but more expensive then if we had gone somewhere else. The food was standard HRC food. We closed out our tab and hit the gift shop then left. Its cool if you are into visiting HRC like we are otherwise whatever.

  • Visited November 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank qtpie815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, December 10, 2013
Dear Customer,

Thank you for your feedback about your experience at Hard Rock Cafe Santiago, come back soon!

~ LOVE ALL SERVE ALL.

Omar Garcia
General Manager
Hard Rock Cafe Santiago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cullman, Alabama, United States
Level Contributor
54 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Typical Hard Rock experience”
3 of 5 bubbles Reviewed September 6, 2013

Nothing new or great here - typical Hard Rock atmosphere and dining choices. Dined on a Monday night, and the restaurant was not very crowded so service was prompt and food delivered timely.

  • Visited August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank DTH256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, November 11, 2013
Dear Customer,

Thank you for your feedback about your experience at Hard Rock Cafe Santiago, come back soon!

~ LOVE ALL SERVE ALL.

Omar Garcia
General Manager
Hard Rock Cafe Santiago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
24 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“packed!”
2 of 5 bubbles Reviewed August 22, 2013

Came here on a thursday evening and we were asked to wait while we saw other guests walked in and were seated instantly.
We waited like 30min for the food, which was good at least.
The restaurant was overcrowded and it seems to me the staff had lost their orientation, serving food at the wrong tables.

  • Visited August 2013
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank chris10020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, November 11, 2013
Dear Customer,

Thank you for your feedback about your experience at Hard Rock Cafe Santiago, come back soon!

~ LOVE ALL SERVE ALL.

Omar Garcia
General Manager
Hard Rock Cafe Santiago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
53 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Good drinks and food, but lousy customer service”
2 of 5 bubbles Reviewed August 15, 2013 via mobile

I would have give the HRC a 4 or 5 star review based on the food and drinks we ordered. However, I have to drop it to a 2 star rating based on the poor customer service (I will explain later this).
It was our first try to the HRC in Santiago. The place looks great and we ordered drinks and appetizers. Drinks came fast and were very good (specially the Southern Rock). While food took extra time to get to the table, it was worth the waiting. Then the problems begin: we never ever saw our waiter again. He was hard to miss since he had his air dyed fury red. We finally ask a waitress if she could bring the tab and she did. Since I was going to use a credit card she said she was going to get the machine. She never came back. After 20 minutes I said it my wife: I guess HRC doesn't want our money so lets get out of here. We got to the front door and nobody notice we were leaving without paying and I said to the hostess: we are leaving without paying because you don't want to charge us. She gave us the poorest excuse of all: change of shifts. She brought the manager who apologize again, offer a discount and charge us. I said to her that I was so amazed of how we could have leave without paying and none of them seem to notice. She said this is the first time a customer as experienced this. As I read other trip advisor reviews (answered by HRC management) all I can think is that she lied big time.
I will come back for the food and drinks but I think I will apply a 10 minute waiting charge policy before leaving without paying from now on.

Visited August 2013
Helpful?
Thank DonRafi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCStgo, Director General at Hard Rock Cafe Santiago, responded to this review, August 18, 2013
Google Translation
Estimado Rafael,

Agradecerle el tiempo que se tomó para dejarnos sus comentarios los cuales son de gran valor para nosotros ya que estos nos permiten mejorar, nuevamente le extiendo las disculpas correspondientes por la mala experiencia en le cobro de su cuenta y me alegro mucho por otro lado que nuestros alimentos y bebidas hayan sido de su agrado.

Espero poder tener el gusto de atenderle en breve.

Cordialmente.

Omar García Sánchez
Gerente General.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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