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“One night stay in Santiago”
Review of Su Merced

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Su Merced
Ranked #11 of 202 Hotels in Santiago
Certificate of Excellence
Reviewed February 14, 2014

Had a one night stay in Santiago, had read other reviews about this hotel, and it was just as good as everyone has been talking about, It's a great little hotel, close to parks, and the centre of town, the staff where friendly and helpful.

  • Stayed: February 2014, traveled solo
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2  Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seb_Cortes, Director de Relaciones con Clientes at Su Merced, responded to this reviewResponded February 18, 2014

Dear,

Thank you for your comments !

It was a pleasure to solve your needs.

Our staff will always be aware of your requirements

So we will be waiting for your next stay. There is always something to discover.

..." Time is irrelevant, experience is everything"...

Thank you for choosing us.

We will be here for you.

Wishing a great week!

Kind Regards


Constanza Trejos R.
--
Customer Experience & Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 - 178 of 362 reviews

Reviewed February 12, 2014

The staff are extremely friendly and helpful, the hotel is clean and tastefully decorated, breakfast is awesome and the hotel is very well situated to all the trendy parts of Santiago. The beds are comfortable and the rooms are quiet. We stayed there for four nights - three firstly, and then after touring Patagonia and Machu Pichu, we came back for our last night in South America. Returning to the hotel felt like coming home! I don't think you can go wrong with this choice.

  • Stayed: February 2014, traveled as a couple
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Thank Kathryn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seb_Cortes, Director de Relaciones con Clientes at Su Merced, responded to this reviewResponded February 18, 2014

Dear,

Thank you for your opinion!

We're glad to know you enjoyed staying with us !

Our effort its reflected in the smiles of our guests, so the work continues.

We will seek the best alternatives and tools to get our goal of being the best.

Be welcome anytime. We will be waiting .

Wishing a nice week!

Kind Regards


Constanza Trejos R
--
Customer Experience & Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2014

My wife and I recently stayed at Su Merced, and we had a great experience. We were a little concerned when we first arrived (we arrived very late at night and were dropped off what seemed to be a back alley where the walls were covered in graffiti), but our initial concerns were unfounded.

Once we got into the building and checked in, our room was wonderful - extremely clean and modern. Our room even faced a beautiful park, so we had a great view. During breakfast in the hotel restaurant (hot breakfast included in the room rate), we watched all the activity in the park (bikers and runners everywhere).

We stayed for a few days. The breakfast in the restaurant is very good, the hotel location is right downtown, only three blocks from the Banquedano metro station. The Patio Bellavista (a large restaurant/shopping location) is just across the bridge, about a 10 minute walk. We always felt perfectly safe, even late at night.

When we checked out, the front desk held our bags so the we could go on a daytime tour.
Highly recommend this hotel. We would definitely stay again if we were to go back to Santiago.

Just a couple of minor issues. Most of the time there are staff members available to speak English, however, there were a couple of times where the person on duty did not speak any English. Not a major issue if you speak a little Spanish, but otherwise you may struggle. Ordering breakfast was a little confusing. Each night the staff provided a breakfast ordering card on your door handle for you to fill out with what you wanted for breakfast the next day. However, we never got any instructions, so we were confused about if we were ordering room service or if we were just providing the restaurant kitchen with a heads up about what we wanted to eat the next day. It was also unclear whether or not everything on the menu fell within the room rate or if we'd have to pay extra for certain items. We asked the front desk clerk, but he was not able to provide any clarity.

Room Tip: North facing rooms face the park.
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  • Stayed: February 2014, traveled as a couple
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Thank Dustin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seb_Cortes, Director de Relaciones con Clientes at Su Merced, responded to this reviewResponded February 18, 2014

Dear,

Thank you for your comments !

It's good to know that your experience was nice at Su Merced.

We will continue giving every possible tool to each member of our staff to allow to give the best of themselves ensuring your welfare and comfort

And as the saying goes:

.." Everyone sees just how it looks , just a few .. what really is" ...

So, Thank you for choosing us.

We will be waiting for your next stay.


Wishing a great week!


Kind Regards



Constanza Trejos R
--
Customer Experience & Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

My husband and I recently stayed at the Hotel Su Merced. It was a wonderful start to our tip to Chile and Argentina! The room was very comfortable and although on a busy street there was no traffic noise due the quadruple glazing on the window. The restaurant was really good and the service excellent. We ate all our evening meals there. Breakfast was good to and served at the table as space is limited. The young man at the front desk was extremely helpful in obtaining information for us regarding buses and tried very hard to get tickets on the internet. It turns out that foreign visitors can not buy bus tickets on the internet because we do not have and identification number required. He did find out where we could buy the tickets and gave us god directions on how t get there.
I would recommend this hotel and restaurant to others.

  • Stayed: January 2014, traveled as a couple
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Thank cgdayson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seb_Cortes, Director de Relaciones con Clientes at Su Merced, responded to this reviewResponded February 11, 2014

Dear,

Thank you for your comments!

We are glad to know that you enjoyed all of our services and always happy to provide our guests a friendly, personal atention.

Su Merced Hotel is the best starting point for any trip. and we provide many alternative and complimentary tours according to what you are looking for.

We will be waiting for your next stay in Chile.

Thank you for choosing us.

Wishing the best

Kind Regards


Constanza Trejos R.
Customer Experience & Sales Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

The small hotel is very clean modern and well situated. Close to the excellent tube/subway (except at rush hour). The staff are very friendly and helpful - most with very good English. There is a busy road on one side so if you are in a room overlooking it, it is noisy. The area is relatively quiet otherwise although there are shops and banks nearby. It is also close to a very busy restaurant area which is worth a visit or a meal. Breakfast selection is good with option for cooked eggs.

Room Tip: Room away from road
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  • Stayed: December 2013, traveled as a couple
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1  Thank ninebanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seb_Cortes, Director de Relaciones con Clientes at Su Merced, responded to this reviewResponded February 11, 2014

Dear,

Many thanks for your comments!

All guest staying at Su Merced experience our personalized service. Where we provide the best products and services.

We are located in one of the most central locations in Santiago, so that activities both outdoors, restaurant, retail, transportation, etc. are easily accessible to all our passengers.

Thank you for choosing us

We will be waiting you for a future stay

Wishing you the best


Constanza Trejos R.
Customer Experience

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Reviewed January 26, 2014

I stayed there with my wife for one 2-night stay and two one-night stays in December and January. This is a smaill hotel located in a beautiful area of Santiago, just facing a park. The hotel is small with very friendly staff. The rooms are nice, even though the streets around can be a little bit noisy. The breakfast is absolutely wonderful. You order your breakfast the night before and they bring you all sorts of foods, and there is almost not limit to what you can order (scrambled eggs with salmon, youghurt, the dish of hte day, coffee, tea, bread, etc...) and refills are all included in the price.
Staff was very helpful to take care of our luggage when we were away visiting Chile. Strongly recommended.

  • Stayed: December 2013, traveled as a couple
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Thank Olivier D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seb_Cortes, Director de Relaciones con Clientes at Su Merced, responded to this reviewResponded February 11, 2014

Dear,

Thank you so much for your comment!

Every time we know that our guests have had a very good experience we felt proud, and we see that all the effort is paying off.

As you could see, every time you stayed with us, was a fully new experience.

Our staff is always prepared for what our guests need.

The breakfast that we offer in "Su grill & Wine Bar", are planning on keeping a balanced and healthy diet, allowing the passenger to request more than one serving of fresh food always tasting and seasonal.

We look forward to seeing you on a future stay

All the best


Kind Regards


Constanza Trejos R.
Customer Experience & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2014

I traveled alone to meet my son in Santiago, and spent my first two nights here. Bed was very comfortable and the room was modern. The staff speaks English very well, and were extremely helpful with all our questions and needs. Quiet area away from distractions.

  • Stayed: December 2013, traveled with family
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Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seb_Cortes, Director de Relaciones con Clientes at Su Merced, responded to this reviewResponded February 11, 2014

Dear,

Thank you very much for your comment!

We are glad you had a good stay with us.

You will always get more than a smile from us.

We always go beyond what we requested. Allowing the guest to feel at home in a cozy atmosphere.

Thank you for choosing us!

We will be waiting for you

All the best!

Kind Regards!



Constanza Trejos R.
Customer Experience & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Su Merced

Address: Coronel Santiago Bueras 121 | Merced 120, Santiago, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Santa Lucia
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Airport Transportation
Hotel Style:
Ranked #11 of 202 Hotels in Santiago
Price Range: $61 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Su Merced 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This elegant construction, declared a historic preservation, is now an impressive building that blends history and modernity. Its strategic location is in the heart of the city, between Barrio Lastarria and the Forestal Park, allows visitors easy access to the main tourist sites of Santiago. In its exclusive 10 rooms, Su Merced offers first class accommodation in a warm and modern atmosphere, with an on hand and personalized service to make your visit a memorable experience. ... more   less 
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