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“Charming Boutique Hotel”
4 of 5 bubbles Review of Su Merced

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Su Merced
Ranked #23 of 198 Hotels in Santiago
Certificate of Excellence
sydney, australia
Level Contributor
129 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Charming Boutique Hotel”
4 of 5 bubbles Reviewed July 25, 2013

Very stylish and comfortable rooms albeit a bit pricey, intimate and friendly restaurant, very helpful English speaking front desk and very close to the centre. Very good breakfast. They have a lovely lounge area on level four, with a nice outlook over Parque Forestal, where you can just chill out and indulge in a free cup of tea. Good wifi. Easy stroll to the metro station at Plaza Italia. Rooms facing Su Merced are noisy so make sure you get one facing Coronel Santiago Coronel. On the downside is the fact that all rooms come off a central stairwell, so noise does seem to echo up and down somewhat and that can be a bit of a problem when people are coming in late at night. However we were happy with this place and even stayed here a second time after a trip to Valpo.

Room Tip: Make sure not to get a room facing Su Merced - too noisy.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank edwardLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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302 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Seattle, Washington, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

I've been traveling thought Central and South America for the past 90 days and this place by far has it all. Great location, Great service, amazing food/wine and the rooms are fantastically designed, ultra clean and very hip. I normally stay in small niche hotels thoughout the world and this one was one my favorites . From the manager walking me around to help get me familiar with this new location to the front staff acting like personal assistants, faxing, email, scanning they do it all. Look no further. Enjoy.

Room Tip: Stay on the 3rd floor suite 9 if you can swing it. You will be on the top floor alone, hudge patio...
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  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

My daughter and I stayed for 4 nights in May at the end of our holiday in Chile. What a find! The staff were simply wonderful. They were all friendly, happy, helpful, and absolutely delightful. We could not fault the service.

The building has been stylishly renovated and the finishes and fittings are of good quality. There are 4 floors, with a small restaurant on the ground floor, and a lounge area on the 4th floor. Rooms face the park, or the street at the back of the hotel. Beds and bedding are very comfortable and towels thick and fluffy.

We were upgraded, at no additional cost, to a very spacious room on the 3rd floor, which had lovely views over the park. However if you are a light sleeper, street noise could be a problem.
The weather was not fantastic when we were there. Cold and rainy, in fact very heavy rain. It did not stop us from seeing as much of this interesting city as we could.

However, the heavy rain caused a leak in our room, so the manager quickly moved us to another room. It was much smaller, but quieter as it faced the back of the hotel. He also gave us a discount for the inconvenience!!

Breakfast was delicious and varied every morning. We pre ordered it the night before, and it was served in the restaurant at a time to suit us.

The hotel is very well located and within walking distance of many attractions, and good restaurants in Bellavista and Lastarria.

No pools, spas or gyms. Just fantastic staff and a lovely place to call home when in Santiago!!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RosSydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed June 21, 2013

Very good central location with a broad choice of restaurants nearby.
Clean rooms and a good night's rest on very comfortable beds.
Breakfast is ok but could probably be a little better.
Friendly staff.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, New Jersey
Level Contributor
303 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
5 of 5 bubbles Reviewed June 12, 2013

We spent several days in this hotel and enjoyed it thoroughly. All the staff were extremely warm and welcoming. Always a friendly greeting when you arrived and passed through the lobby. Our room had everything we needed - comfortable bed and pillows, adequate storage for clothes and unpacking, space for our luggage, nice shower and toiletries (shampoo, conditioner, lotion and soap), large sink area with space for personal items, nice TV with good channels, and good heat and air system.

The location is perfect: near a main metro stop and good restaurants, walking distance to most major attractions, and overlooking a park. We received a welcome drink which was nice glass of wine or beer. I enjoyed mine with a grilled vegetable and cheese appetizer plate the first night with a slice of cake after. The hotel offers 20% discount on food if you are staying at the hotel. My appetizer was delicious and just enough to take the edge off my hunger after a full day of flying.

For breakfast you fill out an order form and place it on your door and note the time you will dine. There is a long list of options and a special every day. We were well fed at breakfast. It was weird though to select the night before and to pick a time, because this was a vacation and I didn't really know when I would be up and wanting breakfast. And I'm not sure why they asked because the food wasn't waiting for you. Sometimes they knew what to bring out and sometimes you had to go through the list again with them. My SO wanted a glass of cold milk and no matter how hard he tried, even in correct Spanish, they only understand what he wanted on the first morning. All the other days he got a warm pitcher of milk or coffee with milk. He gave up the last day and went elsewhere for breakfast.

My only criticism of this place is that the windows and room door are not soundproof. You can hear all the noise in the street, all the talking and early deliveries in the front reception, guests arriving to their room, the person next door blowing their nose, etc. The room doors are wood and maybe they need to be changed out to something more soundproof and that would help. Other than that, this is a great place to stay and I think it is a good value for the price.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EWR-NJ-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed June 4, 2013

Lovely small boutique hotel with great helpful staff and lovely spacious rooms. Breakfast and the meal we had there was also very good. Location is in walking distance to Plaza de Armes and close to Avenue Bernard O'Higgins and Lastarria for great restaurants, would definitely recommend this place and would stay again.

Room Tip: If you are a light sleeper don't get a room on the main street
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gen43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
182 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 324 helpful votes
4 of 5 bubbles Reviewed June 4, 2013

Ideally, I will like to rate it at 3.5/5.

Me - A perpetual wordlwide traveler who stays in at least 2 hotels a month in worldwide destinations.

The plus points of this hotel :

1. Excellent Service - Absolutely no complaints watsoever about the service. The front desk guys are really nice and go out of the way to keep you satisfied. All of them speak perfect English, in case you are a English speaker. They will do whatever they can, to fulfil your wishes.

2. The room is really beautiful inside and made of very high quality furniture, building materials. It looks really v v posh from inside.

3. The rooms are earth quake strengthened. This is important when staying in a hotel in Chile, as Chile is in frequent earthquake zone.

4. The building looks nice and pretty and on a beautiful street. Not a address to be ashamed off, when staying there.

5. The internet worked well and at good speed. Though at times, the connection went off suddenly but the overall, I am satisfied with the internet.

6. Their was a steady stream of hot water. Hot water is v v important for me.

7. The LCD was nice and had sharp images.

8. The central heating was perfectly regulated. I was could sleep in peace without sweating or feeling too cold.

9. Their were enough spare "plug-in' points across the room to plug in yr laptop or cell phones.

10. The towels were nice and fluffy. Their were enough shampoo, soaps etc available in the room.

11. The bed was very comfortable. Though it had too many pollows. I threw 4-5 pillows on the floor and just slept with one pillow.



The Glitches

1. The room was too small. It seem the property has different sized rooms. Anyway, my room was really tiny.

2. The bathroom is very tiny. Espeacially, if you are a tall person, it can be claustrophobic trying to sit on the toilet seat with the door of the bathroom, closed.

3. The noise factor is the deal breaker. Their is just too much noise . You can hear all the conversations going on in the building in various rooms on the same floor and at the reception. This is one factor which I really did not like. Its the deal breaker for me.

4. The bathroom does not have a bathtub only a shower, which is fine for me.

5. The dining hall is really tiny and kind of claustrophobic as well.

6. For going to the airport, the hotel arranges some cab service which takes 15000 pesos. I made this point here cos, the hotel staff told me, they have a contract with the cab service that they will never charge "more than 15000 pesos". when I reached the airport, I saw that the meter showed only 8900 pesos. I told the cab driver that I will pay 8900 pesos but the cab driver said, they have instructions to collect 15000 pesos and a "cut" goes to the hotel, from 15000 charged. If this is true, its shameful!

7. No fitness centre/swimming pool etc on this property.

Overall, I think for 125 usd a night, this place is a good deal. Should they increase the price, to 150 usd a night, I will not partake again.

Room Tip: Its difficult to say, which room. but try to go on highest floor and tell them to give u a noise fre...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Sally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tbertoglia, Manager at Su Merced, responded to this review, June 5, 2013
Dear Sally
We sincerely appreciate your opinion and would like to comment on our lower points:
-Our Rooms are indeed divided in three different categories, the smallest being the one you had on your last visit. Although our rooms on superior categories count with similar caracteristics in terms of equipment and accesories, they are also bigger and may be even found with Jacuzzi and private terrace.
-We are concient of the noise that may harm our passengers´s rest, mostly due of our very centrical location, nevertheles we are currently working on reinforcing the insulation already installed in all our doors and windows in order to be able to offer a better repose to our guests.
-Concerning our Taxi fees, please notice that for simplicity of our guest´s we indeed work on a Fixed Fee basis, charging the same Fee for scheduled Airport Pick-up (which is normally higher) or Airport Drop-Off, and assuming any overcharge in case that the trip last longer due of traffic delays.
Looking forward to have you back in our Hotel,
Sincerely yours,
Tomás Bertoglia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Su Merced

Property: Su Merced
Address: Coronel Santiago Bueras 121 | Merced 120, Santiago, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Santa Lucia
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Airport Transportation
Hotel Style:
Ranked #23 of 198 Hotels in Santiago
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Su Merced 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
This elegant construction, declared a historic preservation, is now an impressive building that blends history and modernity. Its strategic location is in the heart of the city, between Barrio Lastarria and the Forestal Park, allows visitors easy access to the main tourist sites of Santiago. In its exclusive 9 rooms, Su Merced offers first class accommodation in a warm and modern atmosphere, with an on hand and personalized service to make your visit a memorable experience. ... more   less 
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