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“Very nice stay here”
Review of Atton Vitacura

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Atton Vitacura
Ranked #29 of 204 Hotels in Santiago
Certificate of Excellence
Reviewed October 7, 2013

Overall it was a comfortable, modern, clean hotel. I stayed with my husband and 3 children- we were able to get adjoining rooms. Beds were comfy though the pillows could have been better. Wish they would leave extra blankets as well, though you can regulate your heat or air con. Staff was very friendly and helpful. Rooms were quiet and spacious enough. Parking was convenient. Nice views of the mountains. Breakfast was good, though I wish they would have varied it a bit more on a daily basis. The medialunas (south american croissants) were delicious, but they only appeared on 2 of our 6 days. Coffee was so-so.

It's located very close to the heart of Vitacura, which is lovely. It also is walking distance from parque bicentenario, and close to shopping malls. I would stay there again. They could improve in the small details, like a bathrobe, slippers, shower gel instead of soap, better quality towels, water temp was a bit hard to regulate...things like that, but the price is quite fair for the quality of the hotel.

Room Tip: perhaps at the end of the hall, but there does seem to be soundproofing
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  • Stayed: October 2013, traveled with family
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Thank Kimberly278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernanda G, Marketing Manager at Atton Vitacura, responded to this reviewResponded October 10, 2013

Dear Guest
we really appreciate your positive review, and many thanks for your usefull suggestions. We hope to welcome you back in a near future.
Kind regards
Fernanda Gil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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317 - 323 of 2,014 reviews

Reviewed September 25, 2013

Very good value for travellers in Santiago . A good spot to walk everywhere if inclined .
Breakfast was very good .
Pool was good .
Rooms large but need jug for making cup of tea or coffee .
Recommended

  • Stayed: January 2013, traveled with family
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Thank Louise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernanda G, Marketing Manager at Atton Vitacura, responded to this reviewResponded September 26, 2013

Dear Guest
Many thanks for your positive review about your stay in Atton Vitacura, we hope to welcome you back soon.
Best regards
Fernanda Gil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

The hotel has very nice and modern rooms, very clean and comfortable, but the best of all is their service. They have an outstanding customer service and great people. In my last visit I was very sick. In the moment they knew I wasn’t feeling good, everybody was looking out for me and they took great care of me; from the bellman, the front desk to the cook. I am deeply grateful with Mr. Andres Silva, who took the time to buy the medication I needed. Luckily, I am feeling good, but I look forward to my next visit to the hotel.

  • Stayed: September 2013, traveled on business
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Thank Juandavidpiloto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernanda G, Marketing Manager at Atton Vitacura, responded to this reviewResponded September 10, 2013

Dear Guest
We are pleased to know you had a good experience in our hotel, even though your sickness. We hope you get well soon, and we look forward to welcome you back soon.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

I spent three nights here on business. We had a group rate for the conference and I must say Atton was a great value for the price.

The rooms are new, comfortable, and very modern. The breakfast buffet is huge. Judging from the crowd at the breakfast buffet, most of the other guests were Brazilians.

My only complaint: I stayed three nights but paid for four. My flight arrived at 6:30 am. They made me pay for a full night to get into tho the room before 3:00 pm. I had to get a nap so I could give a speech that day so I had no choice. I guess I'd do the same if I owned the Atton.

Two notes of caution:
1. There is another Atton in El Bosque maybe a kilometer away. One taxi driver brought me to the wrong Atton although I was very clear that I wanted Atton Vitacura.
2. If you're walking, be careful. The drivers, especially on the traffic circle a block from the hotel, do not know the concept of yielding to pedestrians.

Room Tip: The rooms on the back side have a great view of the Andes -- if it's rained recently and the pol...
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  • Stayed: August 2013, traveled on business
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1  Thank Jogger-FallsChurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernanda G, Marketing Manager at Atton Vitacura, responded to this reviewResponded September 3, 2013

Dear Guest
We appreciate your good review about your stay in Atton Vitacura, and we hope you visit us again soon.
About your complaint because we charged you a fourth night, unfortunately when the hotel is full we have to charge to our guests the early check in, different if we were in low season, but these months are high season for us. For your peace of mind, this happens in every hotel when high ocupancy level.
Kind regards

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Reviewed August 23, 2013 via mobile

We had a good check in with one of the front desk guy who spoke very good English. I asked him how far is it from the hotel to Borago restaurant as we had a reservation that night. He said not far and advised that hotel taxi will be more expensive and we could take the local taxi. Later that day, I went back to reception to ask to book us a local taxi for that night. At this point, it was a different man at the front desk. Later that night we went down to ask for our taxi. The same man said it will be coming in 10 minutes time. I again emphasise that I wanted a local taxi and not a hotel taxi. He said yes but he said he'll order a taxi van which will cost 7000 pesos (approx 14usd) as 2 taxis will cost more. 10 min came, still no taxi. We went to ask again, then they said taxi van is here. There was a van outside the lobby and it has been there the entire time we've been waiting. It turned out that they never called us a local taxi rather it was the hotel taxi. To make it worse the restaurant was less than 1km away and it would've cost us approx 1-2usd by a local taxi.

  • Stayed: August 2013
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3  Thank ESESE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernanda G, Marketing Manager at Atton Vitacura, responded to this reviewResponded August 26, 2013

Dear Guest
we appreciate your feedback about your stay in Atton Vitacura, and we want you to know we are managing the problem with the taxi service.
We hope to welcome you back son
Kind Regards
Fernanda Gil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

It was a 3 nights business trip. Crew members very careful and nice. The hotel is very clean, comfortable and, good beds, sheets and shower. Room-service is good and careful about the order you make, however in the restaurant the service could be a little bit slow (took me over 40 minutes to get the main course). Gym well equipped. But if you have problems to sleep with some noise of the cars (there is a express way next to the hotel), ask for top floor.

  • Stayed: August 2013, traveled on business
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Thank crispity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernanda G, Marketing Manager at Atton Vitacura, responded to this reviewResponded August 19, 2013

Dear Guest
We appreciate your opinion about your experience in Atton Vitacura, and we hope to welcome you back soon in our hotel.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

We stayed at Atton Vitacura for two nights and experienced nothing but great service and good food. A photoshooting was taking place hen we arrived. The photographer set his model in the backrop of the art that is placed around the hotel. But not only were the pieces of art nice to look at, but also the reception made the guest feel welcome. We later went to the restaurant and the food was equally good. Not to forget the Pisco sour! The rooms were quie spacious and clean, the bathoom had a bidet and a rain shower. The beds were extremely comfortable. Given he chance, we'll be back! The breakfast had a lot of variety of hot and cold dishes (unlike the Dazzler Tower San Telmo, if you read my previous post). The coffee - but that's a peronal taste issue - was a little too weak for me.

  • Stayed: August 2013, traveled on business
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1  Thank bpo-spam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernanda G, Marketing Manager at Atton Vitacura, responded to this reviewResponded August 14, 2013

Dear Guest
Many thanks for your good review about your stay in Atton Vitacura, we are pleased to know you had a good experience and that you want to come back. We will be waiting for you on your next trip to Santiago de Chile.
Kind regards
Fernanda Gil

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atton Vitacura

Address: Avenida Vitacura 3201, Santiago 7630578, Chile
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 204 Hotels in Santiago
Price Range: $104 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Atton Vitacura 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Atton Vitacura is the newest hotel in Santiago of Atton Hoteles chain, recently opened in August 2012. This modern and cozy hotel, has everything what the contemporary traveler needs. His large and quiet guest rooms ensure a good rest after a working or sightseeing day. ... more   less 
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