I was a little leery of a few things after reading reviews about this hotel - so let me share my experiences. The quick review is: Great hotel. The long review is:
The hotel staff where friendly and most spoke very good english. I arrived early and requested to check in early. There is a 50 dollar charge for checking in early, but the staff member graciously waived that fee if I agreed to stay in a different room (I booked a king, but I ended up staying in a room with two queens). I had no issues with this and agreed.
The room was very nice, quiet, and clean. It had your typical in-room bar with beverages (alcohol, non alcohol) and snacks. The prices where pretty typical for a hotel. I was on the 18th floor and had a beautiful view of the mountains. There was also a complimentary breakfast that was probably the best free hotel breakfast I have had. Eggs, bacon, sausage, and so much more. The only issue I had is they very quickly ran out of coffee cups - but just ask for one and they will get it for you.
The restaurant I had no issues with - I went there several times for dinner and my service wasn't slow. I seated myself each time, and within minutes I received my menu and drink. The dinner order was received shortly thereafter. On average, I was in and out in 30 minutes- and if that is too slow for you, they do have a dinner buffet monday to friday at 7:15PM with great food. I did that a few times and loved it. The prices are steep - but that is normal for a hotel restaurant. If you have complaints about that, then you clearly haven't stayed at very many hotels.
I cabbed around the city a lot, and unfortunately the hotel taxi was double the price it should be (approx 7,000 peso is what it should have been, but they charge 15,000 to where I needed to go). After trying to argue with the taxi drivers, i got the same responses each time - the hotel charges 35% on top of the normal charge. On the bright side, you are able to charge it to your room and it is safe.
No coffee maker in my room, but I never use that thing anyways. I do wish they had travel cups with the complimentary breakfast though, so I could take a coffee on the road with me.
All in all I had a great experience at this hotel and I would definitely stay here again.
- Official Description (provided by the hotel):
- Atton Vitacura is the newest hotel in Santiago of Atton Hoteles chain, recently opened in August 2012. This modern and cozy hotel, has everything what the contemporary traveler needs. His large and quiet guest rooms ensure a good rest after a working or sightseeing day. ... more less
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