My wife and I tried to cancel our hotel reservation numerous times and were unable to get a response for 3 days. After unsuccessfully getting feed back via email, we contacted the hotel in person and they were unable to find our reservation even when providing the reservation number. Finally after numerous days they found the reservation and made the cancellation. Unfortunately the whole process took many days due to the hotels incompetence and we were stuck with paying the first night of the reservation. Overall I was unimpressed with the hotels customer service.