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“Friendly Staff”

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Hotel Torremayor Lyon
Ranked #73 of 202 Hotels in Santiago
Reviewed October 15, 2013

The front desk was very helpful with an early check in since the room was ready. The also held my bags until it was was time to go to the airport and had a cab arraigned right on time. The bar / restaurant staff was friendly as well and answered several questions about the area.

Stayed: October 2013, traveled solo
1  Thank SteveH_Atl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 - 77 of 933 reviews

Reviewed September 10, 2013

This hotel is on a quieter street near the main road. Walking to many restaurant is very accessible. The hotel was nice and clean. The only problem we had was no hot water in the evenings. We were told we could use a shower on a different floor. We could not change rooms but just take shower on a different floor. Not sure if there was a line or not for this priceless commodity. There seemed to be hot water in the morning. Besides this issue the staff was helpful and generally friendly. Breakfast was better than typical.

  • Stayed: August 2013, traveled as a couple
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Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

Forget this hotel! Unfriendly and arrogant service for a less than average hotel! No hot water to shower with and no clue as to how to manage guests, mixing groups with individuals! No tables or food available for breakfast at 8 am. Staff can care less!

Room Tip: Try and avoid those with a loud humming sound coming from the bathroom unless you are a sound sleepe...
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  • Stayed: September 2013, traveled with family
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1  Thank DulcedelecheParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

The Hotel Torremayor provides superb service in a great location in Santiago. It is two blocks from a major metro stop, with shopping, restaurants and nightlife within walking distance. We visited with a large group and received the same attention and service one would expect when travelling individually. We especially liked the breakfast bar (included in the room rate) along with the lobby bar and hotel pool. I would definitely stay here again!

  • Stayed: August 2013, traveled with friends
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Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

We stayed at the Torremayor hotel for one night as a stopover between Easter Island and the UK. The hotel was booked by our travel company and we stayed in a superior room. The room was quite large with a king size bed, sofa, walk in closet and large bathroom. When we arrived we checked in at the desk with two large cases and two rucksacks. At no time were we offered assistance with the bags to our room which I found disappointing as it is a pretty standard service. Also there was no hot water before 7 am. We had to meet our airport transfer at 8.15 am and therefore set our alarms for 6.30 am so we could shower, have breakfast and check out leisurely. My wife had a cold shower first and my shower started cold and then almost as 7 am came it became lukewarm - I'd pretty much expect warm water 24 hours a day in a hotel!!
To sum up, the hotel was pleasant, the decor was clean and fresh but the experience was let down by the lack of hot water and poor service at check in.

  • Stayed: August 2013, traveled as a couple
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3  Thank andyn656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

Stayed as part of a group. The hotel is a typical tourist hotel in a pleasant and safe part of town.Our room was of a good size and clean. Hotel is close to amenities viz shops,including a supermarket,cafes and a metro station. only drawback was lack of a clock in the room and noisy airconditioning. Breakfast was more than adequate with a reasonable choice of items. Wpuld stay here again if the price was right.

  • Stayed: April 2013, traveled as a couple
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Thank masonnsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

We only spent one night at the Hotel Torremayor as we were in transit from the airport to the Valparaiso cruise terminal next day. The hotel was booked by the travel company that made our trip arrangements.

We were very happy with the hotel. Check-in was prompt and efficient. The room was not huge, but big enough for two people. It had operable windows, air-conditioning, and a clean bathroom with toiletries provided.

Upon check-in, we were provided with two free "Pisco Sour" drink coupons. After unpacking, we returned to the bar, ordered the drinks, and sat on the outside patio to enjoy.

On the following morning, we had a buffet breakfast (in their restaurant) included with the cost of the room. It offered a large variety of hot items, as well as, fresh fruits and yogurts. We enjoyed it very much.

Just as with check-in, our check-out process went smoothly. Once we had completed that, we sat in the the spacious lobby to wait for our driver.

  • Stayed: February 2013, traveled as a couple
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1  Thank Travel_Texans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Torremayor Lyon

Address: Avenida Ricardo Lyon 322 | Providencia, Santiago 99999, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#31 Family Hotel in Santiago
#42 Romantic Hotel in Santiago
Price Range: $94 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Torremayor Lyon 3.5*
Number of rooms: 80
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Also Known As:
Torremayor Hotel Santiago

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