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“Hotel with excellent location, accommodations need refurbishing.”

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Panamericana Hotel Providencia
Ranked #63 of 196 Hotels in Santiago
Certificate of Excellence
Porto Alegre, RS
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Hotel with excellent location, accommodations need refurbishing.”
Reviewed January 24, 2011

We stayed at the Providencia Panamericana for a few days before and after a tour to southern Chile. The hotel location is great, room are old fashioned and need refurbishing. Air conditioning is not working properly since it turns off automatically at some time during the night. Breakfast self service is just basic not as usual for a three star hotel. Staff is ok, don't speak portuguese.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulo53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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354 reviews from our community

Traveler rating
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    174
    67
    20
    12
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Young, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 31, 2010

We stayed here at the end of a two month trip around middle and southern South America. Service was good, the room was clean and there was no street noise. The restaurant service was good, the food was quite good and well priced. We booked a day trip using the Concierge, and used the provided computers for internet access. All worked well except on the last day the shower would not run anything above luke warm. This was however not a real problem and we did report it so that it could be fixed for the next patrons.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussie_Traveller5260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jesshoff2
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 11, 2010

This hotel was much cheaper than the large hotels of the city, and clean, comfortable, and cool. We stayed here twice and both times had great rooms. The breakfast was also better than at most other hotels we stayed at during the trip.

  • Stayed January 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jesshoff2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
120 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 9, 2009

I had to stay overnight and needed to find a cheaper alternative than the airport hotel. So I landed this one, for about half the price of the airport holiday inn. There was a relatively "ok" restaurant on the second floor, although it is nothing special. Other than that the room was small and the staff was somewhat disorganized--although friendly. Overall the hotel was nothing special. But for the 88 some bucks it was cheaper than most comparable deals around.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PopeyeCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro
Level Contributor
99 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 27, 2009

Imagine Santiago´s summer nights without air condiotoner. adn they moved us to another room had the same problem. No need to tell more.

  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fabiovinicius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
132 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed July 20, 2008

Four of stayed at the Providencia Panamericana Hotel for four nights (two nights at the start of our trip, two nights at the end, with Easter Island in between). Our travel company, Marnella, booked us 2 rooms there as part of their Santiago/Easter Island package.

The hotel is located in the Providencia section of the city, the bustling economic center of Santiago. While it is located on a somewhat quiet side street it is just a block or so from crazy, crowded, multilane streets packed with traffic. You could walk to one small area of restaurants and bars, but besides that the area shut down after 5 p.m. It was actually a little creepy walking from the subway stop in the evening--very deserted.

The hotel itself is unremarkable in design, other than the koi pond at the entrance. The rooms are standard, maybe similar to a holiday Inn, but smaller. There was some occasional street noise during the evening. The elevator is tiny and doesn't fit more than 3 people comfortably--we opted for the stairs. There is a restaurant and bar on the premises but it was empty every time we went there). It was crowded during breakfast (included in the room price) where they put out quite a spread. In the lobby there are 2 computers with free Internet available, but were nearly always occupied by kids playing games or looking at My Space.

Our guide told us that mostly Brazilian tourists stay at the hotel, and that was obvious by the many large groups who filled the lobby every morning and evening. We have nothing against Brazilians except that they seemed to get preferential treatment from the staff. We noticed that the front desk staff definitely treated them better than they treated us--they did not seem thrilled to have Americans staying there. And let me add that we are definitely not the "Ugly American" types--we are polite, unassuming, well seasoned travelers (we are teachers) and one of us speaks Spanish. But many times when we asked a question (i.e. can we change money?) we received a curt response...and seconds later a Brazilian would ask a question and the clerks would smile, laugh, and be quite helpful. It was strange.

The worst incident involved storing a few items. After staying there 2 days we were leaving for Easter Island, and would return to the hotel in 5 days. The day before we asked if we could store 5 bottles of inexpensive wine we purchased at a local vineyard, as well as a small black duffle bag with a few items of clothing. We dropped off the items and received a claim ticker. Upon returning in 5 days we couldn't locate our claim ticket. We described the items in detail (including the clothes in the bag), and the clerk took them from the closet. We smiled and said yes, and reached out to take them. He pulled them back and told us to find the ticket. We politely apologized for losing our ticket but reminded him that we described these items in detail. Then he said something to the effect of "Come back when you aren't so emotional." We were not emotional until that point, but we internalized our emotions at least. The next day another more polite clerk gave us our items after we described them in detail again.

The hotel also set up a trip to Valparaiso for us, but it was a terrible trip--expensive, non-English speaking guide (they told us he spoke English), and trips to places where he got a cut, like restaurants and gift shops. The hotel told us we could pay with a credit card but the man demanded cash.

Hotels aren't a big deal for us as we spend so much time elsewhere, but I definitely would search out other options if I returned to Santiago. We spent a lot of time in the area of Santiago called Bellavista. It's packed with restaurants, bars, shops, clubs, you name it. I would look for a hotel in this area rather than paying for a cab fare to get there from the Panamericana.

  • Liked — great breakfast
  • Disliked — not a great location or staff
  • Stayed July 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Peru77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage, Alaska
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 12, 2007

I recently spent three nights at the Hotel Providencia. Overall, the hotel is perfectly adequate - (i) the rooms are clean, albeit a bit dated; (ii) we had a nice flat screen TV in our room with access to a large number of stations (including quite a few in English); (iii) the hotel is within easy walking distance of the shops and restaurants in Providencia (iv) the hotel is a quick walk to the metro, which was easy to use and seemed to go everywhere we wanted to go within the city; and (v) the hotel provides a free pisco sour to guests as a welcome gift. That being said, I cant recommend the hotel because it was simply unbearably hot in the rooms. Our stay was broken into two separate stays (1 night and then later 2 nights after an intervening 5 day trip to Easter Island) so we had two different rooms. We were there in November, and it reached 92 degrees the first night. Although the hotel has air conditioning, it didnt seem to work, and we had to rely on a fan in the room which helped, but was not enough to make the stay comfortable. We assumed that the air was simply broken, but when we returned it was just as hot (even though it was only in the low 80's outside), and our new room did not have a fan. Unfortunately, the air conditioner blew out hot air and we were unable to sleep at all, even after opening the screenless windows. We heard others complaining in the lobby as well, and while they tried to distribute fans to the extent available, the employees did not act as though this is an uncommon occurrence. Given that 5 days passed between our first and second stay, it seems that the hotel would have had time to have the air serviced if they so desired. The hotel is moderately priced, but hotels in Santiago are generally reasonably priced, so I would recommend looking beyond the Hotel Providencia, at least in summer.

  • Liked — location
  • Disliked — rooms were unbearably hot
  • Stayed November 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank DCTraveler45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Panamericana Hotel Providencia

Property: Panamericana Hotel Providencia
Address: Francisco Noguera 146 | Providencia, Santiago 7500006, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Providencia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #63 of 196 Hotels in Santiago
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Panamericana Hotel Providencia 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
Panamericana Hotel Providencia invites you to enjoy an environment of peace and relaxation in its comfortable rooms, beautiful gardens, pool, terrace and delicious cuisine and is an excellent starting point for your stay in the best place in Providencia ... more   less 
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Also Known As:
Providencia Panamericana Santiago

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