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Panamericana Hotel Providencia
Ranked #48 of 204 Hotels in Santiago
Certificate of Excellence
Reviewed November 20, 2012

The comfort of the hotel is below my expectation, no doubt is very old. The AC cannot be turned off, safe locker is not functioning ( in fact very old fashion too), no shower gel is provided but just soap, no coffee making facility, no kettle for boiling water. Even upon my request, then they went out to buy a very cheap plastic thermo flask. Actually it is more convenient for me to boil water by myself. I don't know whether they are so stubborn or they don't understand my request, they insisted just a thermo flask.

Laundry returned only folded, no option to put on hanger. The standard of folded dress also poor.

In general, stuff don't speak English. Except front desk, nobody ever make effort to communicate with hotel guests to listen to their needs.

  • Stayed: November 2012, traveled on business
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Thank Kenyiap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 - 41 of 447 reviews

Reviewed October 27, 2012

Hotel is old. Runned down. Walls are paper like. You can hear everything. Specially in the bathrooms. They are ok in size, but old. Heating came form a cheap split AC unit, nothing else.
This hotel in any other city should not be more than 45 USD a night for a double. Santiago is expensive considering Appartment rentals or hotel rooms. Ok, let go to a 60 USD a night. It is well connected (is not a nice neighboard, kinda old, but safe, has some life around), near to the metro. Let's go up to 80 USD a night.

They charge over 100 USD.

Has a good, simple, restaurant. An average breakfast included in the fare. That's all. There are far better places in Santiago for that money.

Stayed: October 2012, traveled on business
1  Thank Vacationeer999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2012

The double room was a single room with two beds united... not as big as the price suggests...
Kind of old hotel... the swimming pool is outdoor which makes it hard to use in the ski season...
The reception is not realiable as they didn't gave me a message and don't really helps with information about the city or anything else...
In addiction, the calling fee is really absurd...
There are many other better hotels to go with this price...

  • Stayed: September 2012, traveled as a couple
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Thank fsilveir2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2011

was recomended by our travel agency, but was quite confortable, and situated in a quite area. hotel need a refurbishment. services are ok.

  • Stayed: November 2011, traveled with friends
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1  Thank Radu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2011

We stayed here (sadly) 3 nights at the end of our 3-week tour of Argentina/Chile with Adventures Abroad. There is only one good thing to say about the hotel: the front desk gave us the name of a department store so we could buy a replacement for my husband's broken suitcase. Otherwise the front desk was inept. My husband tried to call a friend on the house phone and was left hanging on the phone by the front desk. He hung up and called back and was given the wrong number. He had to go down to the front desk and insist on the correct number before getting it. This hotel goes beyond deferred maintenance. The carpet was filthy. The rooms were cramped, with almost no place to put the suitcases. The towels were one step from becoming rags. The bathroom tub was a danger without anything on the bottom to prevent one from slipping. The air conditioning system didn't work. Our first morning's breakfast was a nightmare: in addition to our small group, a very large tour group was there and there was inadequate staff to clear tables or replenish the breakfast buffet (which wasn't bad). The noise from the elevator reverberated throughout the hotel. The area near the pool is overgrown with weeds and the furniture was dirty and dusty. The hotel is located near the main avenue and that was a decided plus.

  • Stayed: February 2011, traveled as a couple
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1  Thank angten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2011

We stayed at the Providencia Panamericana for a few days before and after a tour to southern Chile. The hotel location is great, room are old fashioned and need refurbishing. Air conditioning is not working properly since it turns off automatically at some time during the night. Breakfast self service is just basic not as usual for a three star hotel. Staff is ok, don't speak portuguese.

  • Stayed: January 2011, traveled as a couple
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Thank Paulo53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2010

We stayed here at the end of a two month trip around middle and southern South America. Service was good, the room was clean and there was no street noise. The restaurant service was good, the food was quite good and well priced. We booked a day trip using the Concierge, and used the provided computers for internet access. All worked well except on the last day the shower would not run anything above luke warm. This was however not a real problem and we did report it so that it could be fixed for the next patrons.

  • Stayed: September 2010, traveled as a couple
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Thank Aussie_Traveller5260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Panamericana Hotel Providencia

Address: Francisco Noguera 146 | Providencia, Santiago 7500006, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Providencia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 204 Hotels in Santiago
Price Range: $88 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Panamericana Hotel Providencia 3.5*
Number of rooms: 75
Official Description (provided by the hotel):
Panamericana Hotel Providencia invites you to enjoy an environment of peace and relaxation in its comfortable rooms, beautiful gardens, pool, terrace and delicious cuisine. An excellent starting point for your stay in a perfect location within Providencia district in Santiago de Chile. ... more   less 
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Also Known As:
Providencia Panamericana Santiago

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