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All reviews bristol restaurant italian restaurant next door chilli central location la moneda five star hotel main sights comfortable hotel breakfast was excellent walking distance wonderful hotel our room was spacious reception staff excellent location lobby bar cerro santa lucia early check
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Reviewed May 18, 2019

Stayed here with our travel group (approx. 40) and must say it was a beautiful place to end our trip. We were greeted with the authentic Pisco, the best I had since Peru. Loved the location, easy to walk around, and appreciated that they warned us to be careful and should avoid going out at night. Since our departure was for 5am the next morning, we would have the typical American breakfast which is normally coffee, tea, muffins, and fruits. What was a beautiful arrival turned into a morning disaster, nothing was organized for the group, barely any food and a small pot of coffee. The poor server seemed to be alone, and they must have started brining the food out the same time we were told to be in the lobby. By the time half of the group shown up, there was no more coffee, and barely anything to eat, with no utensils to serve yourself. By the time more coffee arrived, there were no more cups, and by then, we starting to board the bus and head out to the airport.

Date of stay: March 2019
Thank Puravidame2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2019

Arrived prior to check-in time, but they had our room ready. Hotel was clean, nicely appointed, quiet and in a great location. The staff was polite, courteous and always helpful. The restaurant was not the best, but there were many others nearby. A great place to stay

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank DianaBag2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoPlaces764538, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this reviewResponded May 13, 2019



Dear Diana

Receive a warm greeting and gratefulness for sharing your comments, we are very happy to know that your stay was excellent, we will continue working with care to offer a service that is up to your expectations, always with quality and warmth.

We hope you visit us again, we will be pleased to assist you one more time.

Best Regards




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2019

Aftter booking with Booking.com. Arrived at the hotel at 11.30 pm and I was told that there was a slight problem well I had no room. I was travelling alone and certainly I was not pleased. Nobody sent me a mail or message saying that there was a problem. I was sent to another hotel not the same standard.
Absolutely a no go for a hotel

Date of stay: March 2019
Thank Maxinewild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2019

Our room was comfortable, clean and nicely-appointed. The staff was more than helpful. The workout facilities are great--pool, weight room, exercise equipment. The lobby bar is fun and the drinks are really good. The restaurant--Bristol--is among the best in Santiago. The hotel is also centrally-located and walking-distance to many tourist attractions.

Room tip: Higher floors are probably more quiet. Rooms that face east give you a view of the sunrise over the Andes Mountains.
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank James N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoPlaces764538, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this reviewResponded May 3, 2019



Dear Guest.

We are grateful for your comments, we are pleased that your stay has been pleasurable. It is an honor to create unforgettable moments in the stay of our clients.

Besides thank you for highlighting to our restaurant--Bristol, our centrally location and all our services.

We would love to assist you in another opportunity and without a doubt to be able to fulfill your expectations, always welcome to this your hotel.

Regards


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Reviewed April 29, 2019

I This hotel is in a great location next to a line 1 metro station (Universidad de Chile) which you will use a lot for sightseeing. It is also near lots of shops and restaurants.

The check in was friendly and efficient and we were upgraded to deluxe room which had wooden features and a jacuzzi. It has an old fashioned feel, but in a good way. The breakfast included was good but got a bit boring by day 5... some variety would be good.

The housekeeping was amazing. We want to thank the lovely lady who looks after floor 7 in the morning in the Alameda Wing. She was so good at her job.

The key feature of the hotel we loved was the pool and sauna. Fantastic facilities with friendly staff. The pool was warm and inviting.

Now why is this not a 5* hotel as the advertising of the hotel breakfast for one thing and also the lack of complimentary water and tea/coffee in the rooms. I love tea and was shocked that they would charge CLP1500 for 1 (yes ONE) teabag in the room. This was a Dilmah teabag which we drink in Australia as a good quality tea but the kind you buy for the office tearoom... I got a box of 20 teabags from the nearby supermarket for CLP490 instead. What an absolute rip off and reflects badly on the hotel.

Overall, we enjoyed our stay and the pool in particular.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank wombatdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoPlaces764538, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this reviewResponded April 30, 2019



"Dear David

We appreciate your comment, it is essential for us to know the experience of each of our guests.
We are glad that your stay was positive with us, enjoying our services.

We also want to inform you that your comments and suggestions have already been transmitted to the areas involved.

We hope that in your next visit to Santiago, give us another opportunity that will enable him to excellence we usually give our guests.

Best regards."











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