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“Nice hotel, very conveniently located to most attractions.”

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Hotel Plaza San Francisco
Ranked #19 of 200 Hotels in Santiago
Certificate of Excellence
GreenLeadersGold level
Vienna, Virginia
Level 6 Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Nice hotel, very conveniently located to most attractions.”
Reviewed April 19, 2014 via mobile

Stayed here for three nights and enjoyed the stay. It's very close to the Universidad de Chile metro station. Our standard room was spacious and clean. The beds and pillows were extremely comfortable so it was nice to just relax after a day of walking!

Breakfast has a lot of fresh fruits, meats and breads. Quite a variety so there is something for everyone. The restaurant is pricey though for dinner.

The staff is very helpful. The front desk answered all my questions patiently about directions to sights, attractions, etc, how to travel in a metro and more. I give them full marks for making the guests feel right at home.

The only problem is that our room was on the fourth floor so it faced the busy street. Thus, there was loud noise due to traffic even past 11 pm. Higher up rooms shouldn't have that problem, I guess.

Stayed April 2014, traveled with family
Helpful?
Thank Dukkar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, April 24, 2014
Google Translation
Estimado:
Estamos muy contentos de que su experiencia haya sido tan satisfactoria, sin duda que sus comentarios son valiosos para nosotros, ya que de esta forma podemos mejorar todos aquellos detalles que generan alguna incomodidad para nuestros huéspedes.
Esperamos entonces, que muy pronto podamos volver a contar con su presencia en nuestro hotel para disfrutar de una nueva experiencia.
Saludos cordiales,
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
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Traveler tips help you choose the right room.   Room tips (113)
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Ontario
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 18, 2014

We were pleasantly surprised by this hotel that was built in a former parking garage. It has a great location - walking distance to local attractions and is beautiful. The service, decor and food are excellent. Great breakfast buffet - European style. The beds were very comfortable and rooms quiet.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
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Helpful?
Thank WesternSkiEnthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, April 24, 2014
Google Translation
Estimado:
Muchas gracias por su comentario tan positivo. Para nosotros es muy importante saber que nuestros huéspedes disfrutan de su estadía gracias a nuestro servicio y calidad.
Nuestra ubicación es privilegia para lograr conocer y disfrutar de la experiencia que ofrece Santiago a quienes lo visitan.
Solo nos queda reiterar nuestros agradecimientos e invitarlo para una próxima ocasión.
Saludos cordiales,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edgware, United Kingdom
Level 6 Contributor
323 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed April 17, 2014

We stayed a couple of nights at the start of a ten day tour in Chile. The position is excellent with a short walk to the main city sights as well as being close to the Metro Station and buses.

The front door is always opened for you and there is a welcome drink on arrival. Check in was relatively quick and our room (413) was very spacious with two large beds, a walk in dressing room and a large and clean bathroom. The decor was simple and functional and the beds were very comfortable.

Breakfast was busy, there is a good choice available but tea and coffee service can be a bit slow, the trick is catching the waiter's attention at the right time. We did not have dinner as we wanted to try some of the highly recommended restaurants nearby.

All the staff we met were friendly and if you want a hotel of high standard in the centre of the city with good amenities you will not do better.

Room Tip: Rooms are quite variable in size. Room 413 overlooks the main road and was very comfortable. Some ro...
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  • Stayed March 2014, traveled on business
    • Value
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Helpful?
Thank mfranks911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, April 24, 2014
Google Translation
Estimado:
En primer lugar estamos muy agradecidos por su comentario, ya que para nosotros es fundamental conocer la experiencia de todos nuestros huéspedes para lograr el nivel de excelencia que como hotel cinco estrellas estamos acostumbrados a entregar a nuestros clientes.
Nos alegra saber que disfruto de la experiencia que ofrecemos como hotel y lo esperamos para su próxima visita a Chile, dejándolo desde ya invitado a poder disfrutar de todas nuestras instalaciones.
Saludos cordiales.
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Liverpool, United Kingdom
Level 6 Contributor
133 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed April 15, 2014

Stayed here during a tour of South America for 3 nights in February 2014 it has a an bye gone feel about it and the service was very efficient apart from the bar service. This is not the place to be if you just want a quick drink, even if you go to the bar for service you wait. Then when you get service the system to order then deliver and then pay takes so long you need another drink. The waiters also asked me directly for a tip, I declined and went to a local bar.
The food was fine and most of the staff helpful

  • Stayed February 2014, traveled with friends
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Helpful?
Thank StPolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, April 16, 2014
Google Translation
Estimado:
En primer lugar queremos agradecer su tiempo por comentar en el sitio de TripAdvisor. Sin embargo lamentamos que su estadía en nuestro hotel no haya sido del todo satisfactoria.
Con respecto a la situación vivida en el Bar de nuestro hotel, queremos informarle que ya estamos trabajando con el área correspondiente esta situación, ya que como hotel cinco estrellas siempre tenemos el foco en el bienestar de nuestros huéspedes.
Solo nos queda agradecer su estadía y esperar que en algún momento pueda volver para reivindicar este momento poco grato.
Saludos cordiales.
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Davenport, Florida
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 7, 2014

We stayed at this hotel after our cruise. This hotel was beautiful and all it was written up to be. The hotel was charming , the staff was great and friendly and always there to serve us. Our doors were always open for us when arriving and exiting the hotel. The rooms were elegant and quiet. our view of the old church next door was beautiful. breakfast was wonderful. The hotel was clean and elegant. Centrally located within walking distance to the walking street. A great Italian restaurant right next door. I would highly recommend this hotel. Also don't miss the cozy cobblestone street that runs along side the hotel with its quaint café. Loved it

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
Thank terri153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, April 8, 2014
Google Translation
Estimado:
En primer lugar agradecemos enormemente su comentario en el sitio de TripAdvisor y nos sentimos muy satisfechos de saber que su estadía con nosotros ha sido tan satisfactoria y que pudo disfrutar de todos nuestros servicios y comodidades. Nos alegra saber que gracias a nuestra privilegiada ubicación, en pleno casco histórico usted pudo conocer y sentirse encantado por nuestra ciudad.
Le invitamos nuevamente a nuestro hotel Plaza San Francisco, para una próxima ocasión que visite nuestro país.
Saludos cordiales.
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Level 6 Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 5, 2014

We recently stayed here and thoroughly enjoyed our stay. The rooms were beautifully appointed and the ambience of the hotel is olde worlde elegance. The breakfasts were amazing, lovely appetizers and drinks at the lounge, lovely bedding and amazing service. \Our son was sick and a doctor was called immediately. Very personable staff and they went to extra efforts to maker sure we were comfortable and communicate in English with us.

Would highly recommend.

Room Tip: W|e had a three bedroom which was still spacious
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  • Stayed March 2014, traveled with family
    • Value
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Helpful?
Thank CarolynMcI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, April 8, 2014
Google Translation
Estimado:
Muchísimas gracias por su comentario tan positivo en el sitio de TripAdvisor, para nosotros es fundamental conocer cada una de las experiencias de nuestros huéspedes, ya que de esta manera obtenemos una oportunidad de cambio y mejora para los servicios que hoy estamos ofreciéndoles a nuestros clientes.
Nos alegra saber que el trabajo que realizamos a diario por brindar un servicio de excelencia da frutos y es reconocido por nuestros huéspedes.
Extendemos entonces nuestra invitación a volver a disfrutar de la grata experiencia vivida en nuestro Hotel Plaza San Francisco, en un próximo regreso a Santiago.
Saludos Cordiales.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 3, 2014

I found this hotel to be lovely and the staff charming, friendly and helpful...from the manager to the maid!! I had a large room and bathroom..great breakfast included, and champagne upon check in! The location was perfect...near shopping and attractions.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CDEATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, April 7, 2014
Google Translation
Estimado:
Estamos muy agradecidos por su comentario en el sitio de TripAdvisor, nos alegra que su estadía en nuestro hotel haya sido tan gratificante, ya que nuestro principal objetivo es siempre entregar a nuestros huéspedes el mejor servicio con la más alta calidad.
Esperamos que en su próxima visita vuelva a disfrutar de los encantos de Hotel Plaza San Francisco.
Gracias nuevamente.
Saludos Cordiales.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza San Francisco

Property: Hotel Plaza San Francisco
Address: Av. Libertador Bernardo O'Higgins 816, Santiago 8330097, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Centro Histórico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Santiago
#5 Spa Hotel in Santiago
#11 Family Hotel in Santiago
#12 Luxury Hotel in Santiago
#17 Romantic Hotel in Santiago
#19 Business Hotel in Santiago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Plaza San Francisco 4*
Number of rooms: 146
Official Description (provided by the hotel):
Plaza San Francisco is the only sustainable five star Hotel in downtown Santiago. Known for its excellent and warm service with 27 years of experience, our Hotel is the perfect destination for your pleasure and business trips. With 146 comfortable and spacious rooms that will allow you to have the desired rest you are looking for, so you can enjoy all the tourist and historical attractions of the city. ... more   less 
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Also Known As:
Plaza San Francisco Santiago
Plaza San Francisco Hotel

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