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“Very Nice Hotel for a Tourist Trip”

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Hotel Plaza San Francisco
Ranked #21 of 198 Hotels in Santiago
Certificate of Excellence
GreenLeadersGold level
Denver, Colorado
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Very Nice Hotel for a Tourist Trip”
4 of 5 bubbles Reviewed January 29, 2014

Hotel Plaza San Francisco is conveniently located for a tourist trip to Santiago. From what I could gather after exploring the city, it is pretty much in the heart of downtown and made walking to different shopping and dining areas very easy. As my Spanish is a bit rusty, it was greatly appreciated that much of the staff spoke English. The decor is very traditional, the rooms spacious and the bathrooms updated and clean. A highlight was definitely the outdoor bar on the 5th floor of the hotel where they would have a beautiful happy hour food and drink menu. The views were great and the food and drinks even better. Additionally, they had a DJ playing chill electronic music that added to the ambiance. Each morning there was a lovely breakfast buffet as well that was included in our rate. My brother ate at the Italian restaurant on property and said it exceeded expectations.

Overall, a very comfortable hotel with good service and above average food and beverage offerings.

Room Tip: Ask for a high room with a view that faces the main avenue.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marissa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review, February 3, 2014
Google Translation
Estimada Huésped,
Nos alegra saber que ha podido disfrutar y aprovechar nuestra privilegiada ubicación, a pasos de los mayores atractivos turísticos.
Trabajamos a diario por ofrecer un servicio 5 estrellas y de calidad y que nuestros huéspedes lo reconozcan nos llena de orgullo para seguir mirando hacia delante y así mejorar cada día más.

Esperamos poder tenerlos nuevamente con nosotros en su próxima visita, le deseamos un excelente 2014.
Saludos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,363 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 25, 2014

We spent 6 nights here and were very comfortable. Helpful front desk staff. They booked restaurants and confirmed tours for us. The rooms are spacious and well organized with good wifi and a desk, plenty of room to spread out.

Just a few steps from the Metro, few minutes walk to La Moneda and the Central Market area. One drawback is that there are not many good restaurants nearby, but it is only a short Metro or taxi to Lastarria and Providencia for more restaurants. One very good restaurant about 10 minutes walk is Blue Jar.

We chose this location because it was closer to the tourist places in the Centro, and we were happy with our decision.

Stayed January 2014, traveled as a couple
Helpful?
2 Thank Benny207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this review, February 3, 2014
Google Translation
Estimado huésped,
Agradecemos su tiempo y disposición para compartir su experiencia con nosotros y nos alegra saber que disfrutó al máximo nuestra privilegiada ubicación, a pasos del transporte público y los mayores atractivos turísticos de la capital.
Nuestras habitaciones han sido diseñadas y decoradas pensando en nuestros huéspedes y en poder brindarles la mejor experiencia, por lo mismo nos alegra saber que hemos cumplido sus expectativas.

Gracias por compartir su experiencia y esperamos tenerlos de nuevo con nosotros en una próxima visita a Santiago.
Saludos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 17, 2014

I spent a weekend at SF Plaza Hotel: I loved the pool and the buffet breakfast! Service was great too. The rooms are huge and things work okay. Yet the tub had some inconveniences: I had to call room service to repair. Blankets were great except for the fact they had traces of cigarette burns. I would have expected this not to be the case, take the word of a smoker here who can go by the rules.
Anyhow, this is a great business place to crash and relax for a few nights and conveniently located.
I would discourage couples to celebrate anniversaries in this hotel: not the right ambience to this effect: in my very silly way, I made that mistake! Anyhow, we're still happy and together. LOL. I have to say service is always helpful and with a great attitude, at least in my experience.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Profe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, January 23, 2014
Dear Guest:

Thank you very much for leaving your comments on Tripadvisor, it is always important to hear from our guests, experience and finally learn from these and improve every day.

We apologize for the minor inconveniences that may have lived during his stay and no doubt we'll worry about that this is not repeated with other passengers.

We appreciate your time and hope to return soon to enjoy all the comfort and service of our Hotel.

Best Regards,
Hotel Plaza San Francisco
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USA
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed January 16, 2014

We stayed three nights, and our stay was very smooth and enjoyable. The location is very good for walking to see the city. The room was large, clean, and comfortable. The staff were very helpful. I'd stay there again.

Stayed January 2014, traveled with family
Helpful?
Thank mlrstl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this review, January 23, 2014
Dear Guest:

Thank you very much for leaving your comments on Tripadvisor, gives us great joy to know that your stay such optimal.
For us it is essential to know that travelers think our facilities and so continue improving day by day in the service granted.

Again thank you for your time and hope to return soon to enjoy all the comfort and service of our Hotel.

Best Regards,
Hotel Plaza San Francisco
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Corvallis, Oregon
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 12, 2014

Our experience at this hotel was excellent beginning with the reception desk where English was spoken. Personnel at the reception desk also provided maps and directions, arranged for a taxi to the airport which arrived within minutes of our request, and modified our check-out time to accommodate an afternoon departure.
Breakfast, included in cost, provided fresh fruit, European-style breads, eggs, and pastries. Wi-Fi with an easy connection and ample speed, was available in the comfortable rooms.
The location is convenient for walking to Plaza de Armas and many other historic and cultural sites.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Gerente at Hotel Plaza San Francisco, responded to this review, January 16, 2014
Dear Joan;

We're glad you enjoyed our facilities and enjoyed the friendliness and willingness of our team who strive to deliver the best care for our guests to sit in total comfort at the hotel.
We appreciate the time taken to write a review and let cordially invited to return, we will gladly welcome.

Regards, Hotel Plaza San Francisco
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Toronto, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 11, 2014

We thoroughly enjoyed our two nights in this modern, comfortable hotel with a local feel that is a refreshing change from big name chains. Gorgeous lobby. Comfortable, large room for our family of four. Nice swimming pool. Excellent buffet breakfast (included) with friendly service. Great location and close to subway and some attractions. Carlos at front desk was most helpful!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlenninMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Gerente at Hotel Plaza San Francisco, responded to this review, January 16, 2014
Dear Guest;

Together with hello thank share your comments with other travelers. We are pleased that you enjoyed the comfort of our rooms and facilities with his family. We welcome your comments on Buffet breakfast and the friendliness of our team, we will share your comments, to feel proud of the work we do.
We hope to have him back with us,
Sincerely, Hotel Plaza San Francisco.

Regards,
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Eustis, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2014

We stayed at this hotel last month. I would give this hotel a 6 or 7 star rating!!
Yes, way better than excellent!! Not only was it a beautiful hotel, every person who worked there, be it the front desk clerk, the doorman, the bartender, waiter, etc., was gracious, most caring, very concerned that the hotel was everything that we expected it to be, and provided translation, directions, arranged transportation. The dinner menu was original, presentation of food eye-catching, as well as simply delicious. This, only to be almost outdone by their huge unique breakfast buffet, tables still covered with linens, and with coffee waiter-served.
Wow! What a ride!!!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gelika2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia_Marketing, Gerente at Hotel Plaza San Francisco, responded to this review, January 16, 2014
Dear Guest:

It makes us very happy to read your opinion regarding Hotel Plaza San Francisco, our team works daily to our guests to enjoy a unique experience, with best service and warmth that is sought in each of their trips. While this comes from pride, we want to reiterate our commitment to improve every day and keep the guidelines that allow us today to have the only 5 star category in downtown Santiago.
Thank you very much for your time and hope to return to enjoy an unforgettable experience at Hotel Plaza San Francisco.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza San Francisco

Property: Hotel Plaza San Francisco
Address: Av. Libertador Bernardo O'Higgins 816, Santiago 8330097, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Centro Histórico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Santiago
#5 Spa Hotel in Santiago
#11 Family Hotel in Santiago
#13 Luxury Hotel in Santiago
#17 Romantic Hotel in Santiago
#19 Business Hotel in Santiago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Plaza San Francisco 4*
Number of rooms: 146
Official Description (provided by the hotel):
Plaza San Francisco is the only sustainable five star Hotel in downtown Santiago. Known for its excellent and warm service with 27 years of experience, our Hotel is the perfect destination for your pleasure and business trips. With 146 comfortable and spacious rooms that will allow you to have the desired rest you are looking for, so you can enjoy all the tourist and historical attractions of the city. ... more   less 
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Also Known As:
Plaza San Francisco Santiago
Plaza San Francisco Hotel

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