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Hotel Plaza San Francisco
Ranked #18 of 204 Hotels in Santiago
Certificate of Excellence
GreenLeadersGold level
Reviewed July 1, 2012

We stayed in Plaza San Francisco for 3 nights and the overall experience was perfect. Among the things we liked were:

1. Early check in. We arrived at the hotel at 6 AM and the staff let us into our room without any additional charge or inconvenience.

2. Customer service: everyone treated us with great care and they were very nice.

3. Breakfast was absolutely awesome. It was no "continental breakfast" you will find in other hotels, it was a buffet full of variety and tasty stuff.

4. Location: The hotel is located a few blocks away from the goverment palace and many other important places.

5. Tours can be taken from this hotel with pick up and drop off.

6. Room: The room was very comfortable and had everything you need.

  • Stayed: July 2012, traveled as a couple
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3  Thank Samuel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Samuel:

Thank you very much for your comment. We are happy to know you had a great experience in our hotel.
We hope to have you back soon.

Best regards.


Hotel Plaza San Francisco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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486 - 492 of 1,806 reviews

Reviewed June 19, 2012

  • Stayed: June 2012, traveled on business
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Review collected in partnership with Easytobook.com
4  Thank GSC913
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management response:Responded July 5, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 14, 2012

I stayed at this busy hotel for over a week recently. My Spanish is non-existent, but the reception staff could speak English and were very efficient and obliging. My rooms were good but the room decor is a little tired. The beds were comfortable and clean. Breakfast is complimentary and delectable. Rates are low by Australian standards.

The room service staff were very friendly and between their English and my halting Spanish we achieved good results with special requests.

The hotel is only about 50 m from the Metro Red Line (U. Chile) and is a short walk from the presidents palace and many government offices. The Red Line takes you uptown to the commercial district in 5 minutes. Therefore the hotel is well placed for official business trips. This part of town is not perfectly safe at nights, but taxis are plentiful and dining options in Santiago are impressive.

Room Tip: Avoid rooms facing the main street due to traffic noise.
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  • Stayed: June 2012, traveled on business
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1  Thank FlyingEmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Guest:

Thank you very much for your comment. We are very happy to know you had a pleasant stay, and you enjoyed with the rooms as well as breakfast and service.
We are one of the oldest and most traditional hotels in Santiago, so we work hard to keep updating our classic style.

We hope to have you back again.

Best regards.

Hotel Plaza San Francisco

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Reviewed June 10, 2012

Located in the old town of Santiago, the Hotel Plaza San Francisco looks alright at a glance but beware. Try pulling back your bed linens for a start. In three nights the hotel could not successfully supply clean linens or covers. The covers always had holes in them as well. Breakfast was cold or mildly warm. The room door did not lock or unlock properly either. Physical security was also an issue. Depending on where your room is, the outdoor ledges outside of your room are large enough for a person to crawl on. The cleaning staff without fail left the windows open meaning that anyone in any room on your level may enter your room through the window and it would be tough to notice them due to the building shape. The internet operated either slowly or not at all except in the lobby where it was mildly better. The area is submerged in graffiti and is a high crime area. Careful, I was robbed less than 50ft from the front door to the hotel although this only serves to highlight the area and is not part of my rating. The only people on the ball in the hotel were the bar staff who, unlike the concierge, knew the city. Thank God that hotels.com refunded my money when I left half way through my stay. Stay in Providencia. The rates are the same and the old town, if you wish to visit, is only a few minutes by taxi.

Room Tip: Stay at a reputable hotel in Providencia and take a taxi to see the old town. The rates are the sam...
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  • Stayed: April 2012, traveled on business
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5  Thank Johnny O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Guest:

We are really sorry to know you had a bad experience in our hotel. We apologyze for the mistakes we could have made.

Best regards,

Hotel Plaza San Francisco

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Reviewed May 28, 2012

This is not the flashest hotel in Santiago but itwas comfortable with a pleasant ambience and very well located - in easy walking distance from most interesting sites in the centre of the city.
We noted that other more modern hotels were well away from the city centre.

Yes, the hotel is not new. We were there ten years ago and it has been refurbished although not altered since and we found it a nice place to stay.

As noted elsewhere, the Italian restaurant next door was excellent with good food and even better service.

  • Stayed: March 2012, traveled as a couple
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1  Thank Tambo_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this reviewResponded May 29, 2012

Dear Guest:

It is a real plasure for us to know your opinion about our hotel. We are glad you had good experience and hope to have you back again.

Best regards,

Hotel Plaza San Francisco

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Reviewed May 17, 2012

We stayed in this hotel because our usual hotel was full. We were a bit wary because it was recommended by Peregrine in Australia and their track record for South America had not been too good in the past. The hotel was for one night after a hectic trip around Peru and Ecuador for 5 weeks. It was a pleasant surprise. The staff were friendly and helpful. The room was large and well appointed. The hotel was well situated and it felt safe to walk around the area. There were a couple of good restaurants close by (the Italian restaurant next door was really great).
The breakfast was excellent. The hotel has free wi-fi. Although well appointed, the hotel is starting to show its age in its style, but has been well maintained. definitely would recommend the hotel.

  • Stayed: May 2012, traveled as a couple
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1  Thank AntarcticBound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingHPSF, Director de Relaciones con Clientes at Hotel Plaza San Francisco, responded to this reviewResponded May 23, 2012

Dear Guest:

We really appreciate your comments and it is a pleasure for us to hear you had a good stay with us.
We hope to have you back soon.

Best regards,

Hotel Plaza San Francisco

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Reviewed May 9, 2012

Good location.exellent service & facilities.the staff willing to help.in a few words excellent, I will recomended to any body,good valuefor money.

  • Stayed: May 2012, traveled with family
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1  Thank australia2145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Guest:
We appreciate your comment and really hope to have you back again.

Thank you.

Best Regards,

Hotal Plaza San Francisco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza San Francisco

Address: Av. Libertador Bernardo O'Higgins 816, Santiago 8330097, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago > Centro Histórico
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Santiago
#5 Spa Hotel in Santiago
#9 Family Hotel in Santiago
#11 Luxury Hotel in Santiago
#17 Romantic Hotel in Santiago
#19 Business Hotel in Santiago
Price Range: $124 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Plaza San Francisco 4*
Number of rooms: 146
Official Description (provided by the hotel):
Plaza San Francisco is the only sustainable five star Hotel in downtown Santiago. Known for its excellent and warm service with 27 years of experience, our Hotel is the perfect destination for your pleasure and business trips. With 146 comfortable and spacious rooms that will allow you to have the desired rest you are looking for, so you can enjoy all the tourist and historical attractions of the city. ... more   less 
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Also Known As:
Plaza San Francisco Santiago
Plaza San Francisco Hotel

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