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“Great Staff and a Nice Stay, Value at it's best!”

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Novotel Santiago Vitacura
Ranked #55 of 204 Hotels in Santiago
Reviewed September 3, 2013

We arrived early after a direct overnight flight from Miami. We were greeted by the front desk staff with a cheerful Hola and all of our needs were attended to. Our room was made ready early and we took our things up and got settled in and checked emails and made some dinner plans online with their wifi service. The room was nice and clean and more that adequate for our needs. The bed was a little "Jumpy" as my wife would put it. The food in the restaurant was not much to rave about but the staff was more than gracious and accommodating. Overall it was a great value for the money and the surrounding area was quite nice and easily navigated on foot. Great location and fine service. Thanks

  • Stayed: August 2013, traveled as a couple
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Thank truckingood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded September 6, 2013

Dear guest:

Thank you for your kindly comments, after your experience in our hotel. It is very pleasant to receive positive feedback. I will share your review with our team and I am sure it will motivate them in their daily efforts and commitment to guarantee the satisfaction of our guests.

We hope to welcome you again soon!

Kind regards,
Novotel Santiago Vitacura

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113 - 119 of 980 reviews

Reviewed September 3, 2013

Was a very nice stay for me after escaping from a bad motel for one night.

The room was really roomy and was nice being into the third-week of travelling. Toilet and bathroom too far apart, did not like this for one-person stay but if there is a couple, then it would be perfect. Cannot please everyone, so it is no problem.

Nice restaurant with a nice outdoor area. Feel safe and very comfortable upon checking into the hotel. Best Novotel hotel by far.

Cheers
Hui
Singapore
04 Sept 2013, Wed

Room Tip: Higher floor at the left side of the hotel, would enable you to have an even better view of the moun...
See more room tips
  • Stayed: March 2013, traveled on business
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Thank Hui2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded September 20, 2013

Dear Hui:

We really appreciate your very kind comments and positive feedback.

We are happy to know that you had a great experience with us and we hope that in your next visit, you will choose us againg for your stay in Santiago.

I will share your review with our team and I am sure they will feel very proud and motivated.

Once again, thank you for recommending us!

Kind regards,
Novotel Santiago Vitacura

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Reviewed August 18, 2013 via mobile

Located a short walk from the main mall and a number of great restaurants in a safe neighbourhood. Nothing too flash, but comfortable and clean. Great service and very good breakfast included. Also has good ammenities with pool, wifi etc.

Thank Anotherkiwitraveller
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded September 3, 2013

Dear guest:

We are very thankfull for your positive review and glad to know how enjoyable was your stay at our hotel.

We hope to see you soon here in Santiago or in one of ours Novotel around the world.

Kind regards,
Novotel Santiago Vitacura

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Reviewed August 11, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank nicolau_suto
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded August 13, 2013

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Reviewed August 9, 2013

This is just another Novotel hotel, nothing particular or great about it. I would say it is an average Novotel hotel like anywhere else in the world. Service was good, food ok, very clean. the Rooms are bit small!, but it is located near one of the nicest areas of Santiago, where a lot of wealthy people lives which is nice but kind of far from the train station. It is better off for you to take a taxi to get anywhere in Santiago. They also have nice restaurants walking distance from the hotel

  • Stayed: June 2013, traveled on business
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Thank JB1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded August 10, 2013

Dear JB1202:

We appreciate your comments about our hotel. It is very good to know that you enjoyed our location in Vitacura and liked our food and clean service. I will share your opinion with our team.

We hope to welcome you again, in your next trip to Santiago.

Best regards,
Novotel Santiago's Team.

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Reviewed August 7, 2013

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank CAPPEREI
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded August 10, 2013

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Reviewed July 24, 2013 via mobile

Looks like the hotel is new or recently refurbished. Staff well trained. Location is a great district of Santiago as it is residential / embassies / with a shopping mall not far offering restaurant / bar options at walking distance (10-15mn). There is also a metro station down the avenue (escola militar) reachable walking or using a bus. Santiago is a busy town, found commuting by metro very convenient to and from the hotel. Used taxis at night. Was very pleased with this hotel located 30' from airport by taxi.

  • Stayed: July 2013
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Thank Froggy321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded July 26, 2013

Dear Guest:

We are very thankful for your kind review and for giving us the maximum score following your stay at the Novotel Santiago Vitacura. We are pleased that you had a great stay with us and to know that our convenient location, next to the metro station Escuela Militar, the short walk from the Shopping Mall was so great for you. We are also very glad that you liked our restaurant food and found our staff to be very kind and well trained. I will share your comments with our team and I am sure that they will feel very grateful.

It will be our pleasure to welcome you again in your next visit to Santiago or in one of ours 400 hotels worldwide.

Kind regards,
Novotel Santiago Vitacura's Team

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Additional Information about Novotel Santiago Vitacura

Address: Avenida Americo Vespucio Norte 1630, Santiago 7630340, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Santiago
#19 Family Hotel in Santiago
#26 Romantic Hotel in Santiago
#29 Business Hotel in Santiago
#29 Luxury Hotel in Santiago
Price Range: $97 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Santiago Vitacura 4*
Number of rooms: 144
Official Description (provided by the hotel):
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, heated swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway! ... more   less 
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Also Known As:
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel

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