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Novotel Santiago Vitacura
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Reviews (990)
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All reviewsgreat hotelswimming poolresidential areahotel is locatedbusiness triphuge shopping malla king size bedfree wifibig roomwalking distancevery pleasant staythe hotel offersnice areaexcellent locationshort staystayed nightstoilet
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140 - 145 of 990 reviews
Reviewed November 11, 2012

During my trip in South America this is the best so far. Clean room, fast (free) wifi, proper desk, decent and small bathroom and a good bed! The staff at front office is friendly and speak English. Breakfast is simple but good.

Room Tip: Ask for a room at the back
  • Stayed: November 2012, traveled on business
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Thank Gerritsma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded November 12, 2012

Dear Gerritsma:

Thank you for sharing your experience and opinion with us.
All the comments are extremely important to improve our guest´s satisfaction.

We hope to see you soon, in your next visit to Santiago, in Chile.

Kind regards,
Novotel Santiago Vitacura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

I found the Novotel guest room to be OK, but really quite average overall. Nothing special. There is not much space for clothing if you are staying for more than a couple of nights. I did appreciate the free WiFi which functioned very well. The breakfast was good, and the staff friendly and attentive.
The taxi service used by the hotel was fantastic - very dependable and friendly, even at 3:00 in the morning!

  • Stayed: October 2012, traveled on business
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Thank Skelt440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded November 2, 2012

Dear Guest,

Thank you for telling us about your experience in our hotel.
All comments are very valuable for us to improve constantly products and services.

We hope to see you soon, in your next trip to Santiago, for business or leisure.

Kind regards,
Novotel Santiago Vitacura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2012

The hotel is well located for visiting a number of locations in the Las Condes / Vitacura area - Parque Arauco, the upmarket Alonso de Cordoba street, the Museum of Fashion and so on.

The rooms are clean and have an allergy-free design, which I guess means no carpet, as the floors are the "piso flotante" type of thing, which I don't personally like all that much, but it is better than carpet in a hotel room. I don't really enjoy the location of the toilet (separate to the bathroom), but it isn't the end of the world.

Despite being located pretty much on a very busy intersection, the noise from the traffic is not very noticable. It's something that usually bothers me, and I usually sleep fairly well here. The beds are comfortable.

Breakfast is included in the rate and is pretty reasonable, with a "healthy" section to choose from. Dinner can be quite good - I was there when they had an "international soups" night, which made a nice change.

All in all, I enjoy staying here. It's a good choice for a four star hotel located in Vitacura / Santiago, especially if you can book ahead and get a good rate.

  • Stayed: July 2012, traveled as a couple
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Thank ryanar70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded September 19, 2012

Dear guest:

Thank you for your comment about our hotel! We really appreciate to receive feedback of our guests.

We hope to see you soon on your next trip to Santiago - for business or for pleasure.

Kind regards,
Novotel Santiago Vitacura

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2012

Pros:
- Staff!
- Close to Parque Arauco Mall
- The room is big enough and it was clean!
- They made their best to satisfy all of our check-in requests (strong wifi signal, high floor, away from noise etc.)
- You can get great rates if you stay tuned at the deals at Accor website! I got 50% discount!

Cons:
- I think that there isn't many things to do in Vitacura neighborhood (this is more likely a business hotel)
- They have a special taxi outside. Taxi fares are EXPENSIVE. This bothered me! It was like if there was an obligation to use their cab...

  • Stayed: August 2012, traveled with friends
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Thank leonardomrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded September 19, 2012

Dear Mr. Leonardo:

Thank you for your comments! They are very important for us to motivate our team and to improve services everyday.

We hope to see you soon, in your next visit to Santiago, for business or for pleasure with the family and friends.

Our best regards,
Novotel Santiago Vitacura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2012

Do you know that feeling of tiredness after long flights? Everything you want is a clean room and a fair meal, but many times the hotel you check-in remembers you are just another guest...That was not what occurred to me: the staff seemed to know what i was feeling and gave me the attention needed in a very helpful and easy way. Good mood on check-ins makes the diference guys!
In time: give the hotel restaurant a try: calamare's risotto with a small bottle of local wine ;)

  • Stayed: August 2012
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1  Thank filipe0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded September 1, 2012

Dear Filipe:

Thank you very much for share your experience at Novotel Santiago Vitacura. We really appreciate all the comments and contribution.
I will share them with our team. Certainly, they will be very proud of their work.
We hope to see you soon, in your next trip to Chile or in another Novotel around the world.

Kind regards,
Novotel Santiago Vitacura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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