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“Nice stay”

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Novotel Santiago Vitacura
Ranked #53 of 196 Hotels in Santiago
Rio de Janeiro, RJ
Level Contributor
185 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Nice stay”
Reviewed September 2, 2012

Pros:
- Staff!
- Close to Parque Arauco Mall
- The room is big enough and it was clean!
- They made their best to satisfy all of our check-in requests (strong wifi signal, high floor, away from noise etc.)
- You can get great rates if you stay tuned at the deals at Accor website! I got 50% discount!

Cons:
- I think that there isn't many things to do in Vitacura neighborhood (this is more likely a business hotel)
- They have a special taxi outside. Taxi fares are EXPENSIVE. This bothered me! It was like if there was an obligation to use their cab...

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leonardomrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, September 19, 2012
Dear Mr. Leonardo:

Thank you for your comments! They are very important for us to motivate our team and to improve services everyday.

We hope to see you soon, in your next visit to Santiago, for business or for pleasure with the family and friends.

Our best regards,
Novotel Santiago Vitacura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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909 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
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English first
Porto Alegre, RS
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 30, 2012

Do you know that feeling of tiredness after long flights? Everything you want is a clean room and a fair meal, but many times the hotel you check-in remembers you are just another guest...That was not what occurred to me: the staff seemed to know what i was feeling and gave me the attention needed in a very helpful and easy way. Good mood on check-ins makes the diference guys!
In time: give the hotel restaurant a try: calamare's risotto with a small bottle of local wine ;)

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank filipe0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, September 1, 2012
Dear Filipe:

Thank you very much for share your experience at Novotel Santiago Vitacura. We really appreciate all the comments and contribution.
I will share them with our team. Certainly, they will be very proud of their work.
We hope to see you soon, in your next trip to Chile or in another Novotel around the world.

Kind regards,
Novotel Santiago Vitacura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed July 14, 2012

Without the local currency in my pocket, the hotel arranged for a car to meet me at the airport and put the cost onto the room charge. How easy is that? Other hotels in Santiago can't manage it. A very enjoyable stay.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 8002reverse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this review, July 18, 2012
Dear guest:

Thank you very much for evaluate us on TripAdvisor and for share your experience in our hotel.
Our team will receive your comment as a recognition and incentive to keep working to reach the excelence in services, day by day.

We hope to see you soon, in your next visit to Santiago.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montreal
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 7, 2012

I stayed at this hotal in june 2012. The rooms are very small by US standards. Tiny desk, 2 very tiny extensions off the bed serve as night tables. No room for a week's worrth of clothes in the drawers and open type hangers. The separate toilet tucked in a closet and sink and shower at the other end of the room is an absolute nuissance. Rooms are very poorly insulated and the noise from ajacent rooms can be heard very easily. I could not get the heat to work in my room during my entire stay, it had a mind of its own, either I cooked or froze and it was noisy. WIFI was free but it was hit or miss, cutting off contantly on my iphone. Room service is good, food in the restaurant is excellent. Staff is very friendly and always helpful beyond expectations. Thank you for that else I would have given this hotel a poor rating considering its room rates.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank axxam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, July 16, 2012
Dear Mr. Axxam:

Thank you for sharing the experience in our hotel.
Be sure that your feedback will help us to improve the quality of our products and services.

Cordially
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A TripAdvisor Member
Reviewed June 18, 2012

Not so close to subway station (20min walking to Escuela Militar). Taxi is around CP$1500 (US$3,00) to get you there. Has two markets around (Jumbo e Lider express, on Vitacura Ave., 3-5min walking), very convenient. To get to the airport the hotel holds a taxi service that charged me CP$ 21000 (US$ 42,00).
Its a Novotel, so you know what you get. A very good business hotel (not luxury) thats in good shape. Nice room size, except for the shower area, a little tight.
Breakfeast also very good, with wide selection.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, June 19, 2012
Dear guest:

Thank you for taking time to rate us on TripAdvisor, sharing your experience and opinion. We hope to see you soon, in your next visit to Santiago!

Cordially,
Novotel Santiago Vitacura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 23, 2012

Nice location, but a bit off the beaten path from some of the hot spots. Probably more suited for business travelers than weekend tourists like us.
The hotel and room was very nice, clean, comfortable. Staff was also great.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boots9903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Santiago Vitacura

Property: Novotel Santiago Vitacura
Address: Avenida Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Santiago
#25 Luxury Hotel in Santiago
#25 Family Hotel in Santiago
#27 Romantic Hotel in Santiago
#29 Business Hotel in Santiago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Santiago Vitacura 4*
Number of rooms: 144
Official Description (provided by the hotel):
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway! ... more   less 
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Also Known As:
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel

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