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“Really just average” 3 of 5 bubbles
Review of Novotel Santiago Vitacura

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Novotel Santiago Vitacura
Ranked #55 of 197 Hotels in Santiago
Certificate of Excellence
montreal
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Really just average”
3 of 5 bubbles Reviewed July 7, 2012

I stayed at this hotal in june 2012. The rooms are very small by US standards. Tiny desk, 2 very tiny extensions off the bed serve as night tables. No room for a week's worrth of clothes in the drawers and open type hangers. The separate toilet tucked in a closet and sink and shower at the other end of the room is an absolute nuissance. Rooms are very poorly insulated and the noise from ajacent rooms can be heard very easily. I could not get the heat to work in my room during my entire stay, it had a mind of its own, either I cooked or froze and it was noisy. WIFI was free but it was hit or miss, cutting off contantly on my iphone. Room service is good, food in the restaurant is excellent. Staff is very friendly and always helpful beyond expectations. Thank you for that else I would have given this hotel a poor rating considering its room rates.

  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank axxam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, July 16, 2012
Dear Mr. Axxam:

Thank you for sharing the experience in our hotel.
Be sure that your feedback will help us to improve the quality of our products and services.

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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879 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
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English first
A TripAdvisor Member
4 of 5 bubbles Reviewed June 18, 2012

Not so close to subway station (20min walking to Escuela Militar). Taxi is around CP$1500 (US$3,00) to get you there. Has two markets around (Jumbo e Lider express, on Vitacura Ave., 3-5min walking), very convenient. To get to the airport the hotel holds a taxi service that charged me CP$ 21000 (US$ 42,00).
Its a Novotel, so you know what you get. A very good business hotel (not luxury) thats in good shape. Nice room size, except for the shower area, a little tight.
Breakfeast also very good, with wide selection.

  • Stayed June 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this review, June 19, 2012
Dear guest:

Thank you for taking time to rate us on TripAdvisor, sharing your experience and opinion. We hope to see you soon, in your next visit to Santiago!

Cordially,
Novotel Santiago Vitacura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 23, 2012

Nice location, but a bit off the beaten path from some of the hot spots. Probably more suited for business travelers than weekend tourists like us.
The hotel and room was very nice, clean, comfortable. Staff was also great.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Boots9903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sao paulo
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed March 7, 2012

My husband and I spent 03 nights at Novotel last February as a stop after visiting Mendoza.
I really liked the experience to stay at Vitacura: nice restaurants near the hotel, Alonzo de Cordova Street and the Bicentenial Park by foot, besides the Parque Arauco Mall, maybe 1,5km far from hotel.
The room is good, Wifi free, and breakfast satisfactory. The breakfast room was under repair, so we took the breakfast at a meeting room, but it was not a incovenience.
The neareast subway station is about 1,5km far from the hotel, so it´s easy to walk around.
Just an advise: the cab at the hotel is more expensive, so try to get a cab on the street to go to the airport, you will save a good money.
I would came back to this hotel for sure!!!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank vivivacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed March 3, 2012

Novotel Santiago is just like most other Novotel worldwide, with large rooms and all business facilities such as free wifi, conference rooms etc... Staff is friendly and helpful as well.

Eventough the hotel is not located near any visitor's attractions (it's located in Vitacura - a residential area), it still is very easy to get virtually anywhere (bus 405 gets you in 10min to Providencia and bus 425 and others get you to Escuela Militar metro station on line 1 getting you anywhere on the metro network). Walk 15min through a nice residential area and you get to the Mall Parque Arauco, one of the best shopping centres of Santiago with lots of stores, nice restaurants and also cinemas. You also can walk all the way down to Plaza Italia, a good hour walk through a lovely park next to the Mapucho river.

The rooms are soundproof, so eventough it's located on a very busy highway (Americo Vespucio Norte), you don't get bothered by street noise.
I would recommend this hotel to relax after or before a long intercontinental flight or for business, if you look for some more typical hotel and close by tourist places without having to take taxi or public transport, this isn't the place for you.

Room Tip: Ask for a room looking over the side street, not Americo Vespucio.
See more room tips
  • Stayed February 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank BelTiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Santiago Vitacura

Property: Novotel Santiago Vitacura
Address: Avenida Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Santiago
#25 Family Hotel in Santiago
#27 Romantic Hotel in Santiago
#28 Luxury Hotel in Santiago
#29 Business Hotel in Santiago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Santiago Vitacura 4*
Number of rooms: 144
Official Description (provided by the hotel):
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway! ... more   less 
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Also Known As:
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel

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