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“Top top hotel, don't hesitate to book it!”
Review of Kennedy Hotel

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Kennedy Hotel
Ranked #49 of 204 Hotels in Santiago
Certificate of Excellence
A TripAdvisor Member
San Francisco, California, USA
22
Reviewed April 5, 2012

I loved this hotel. BEautiful rooms, quiet too. Modern amenities. Great restaurant. Wonderful service from the front door all the way through the visit. Great wifi, free, with good signal plus computers in the lobby to use if you don't bring yours. Room air conditioning is quiet and adjustable. Hot water with good pressure. Comfotable bed and pillows. Nice chocolates left on nightstand! Immaculate. Friendly staff. Within 5-minute walking distance of an urban mall with lots of good moderately priced restaurants, ATMs, nice shops. Nice safe neighborhood. I'll go again!

  • Stayed: April 2012, traveled solo
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrearamirez, Manager at Kennedy Hotel, responded to this reviewResponded September 11, 2012

Thank you very much for your nice comments. We would like to share with you that we are finishing a hotel renovation, and we just inaugurated our new SPA.
Hope we can have you with us next time
Kind regards
Andrea Ramírez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 - 172 of 1,004 reviews

Reviewed March 22, 2012

We needed a hotel twixed city center and airport and this seemed geographically it. There is an incredible shopping center , with excellent restaurants and cafes within walking distance.
The staff at check in were quick and professional , the room was great. Very comfortable and with great views. On check in we were given a voucher for a free glass of wine in the bar. As we decided to eat in the (excellent) restaurant , we visited the bar for our free drink whilst we choose a bottle of wine to go with dinner. To our horror we heard two of the bar staff making fun of us and being rude about us. We are English and speak English , but live in Spain and speak Spanish. So , yes , we did understand what this very unprofessional couple were saying. What made it worse was the very tall chap was the head barman , or appeared to be.
Everything else at this hotel was excellent--but your rude bar staff let you down!
Take a ride to the top floor in the lift--the views are great.

Room Tip: Higher the better.
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  • Stayed: February 2012, traveled as a couple
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1  Thank maxandrosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea R, Manager at Kennedy Hotel, responded to this reviewResponded April 16, 2013

Dear guest,

Thanks for sharing your experience at our hotel with the TripAdvisor community. We are very glad to hear that overall you enjoyed your stay.

We regret to hear about what happened at the bar. Rest assure we will look into your comments as they are a very valuable tool to keep improving our services.

Once again thanks for choosing us and shall your travel plans bring you back to Santiago we hope to see you again.

Very best,

Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2012

Because our plane had been seriously delayed we arrived at 4.45 am. Nevertheless the reception staff were wide awake and the porter was on duty to carry up our bags.

The hotel is great. Very comfortable rooms, friendly, helpful service. Breakfast was execellent as was the lunch we subsequently had. Great selection of well prepared, tasty dishes.

Can't fault it.

Room Tip: Some rooms overlook what is presently building going on next door. However, by keeping the windows s...
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  • Stayed: February 2012, traveled as a couple
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Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrearamirez, Manager at Kennedy Hotel, responded to this reviewResponded September 11, 2012

Thank you very much for your nice comments.
We would like to share with you that we are finishing a hotel renovation, and we just inaugurated our new SPA.
Hope we can have you with us next time
Kind regards
Andrea Ramírez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2012

Staying in this hotel turned to be a great experience. The staff is absolutely friendly and helpful, making the hotel a much more pleasant place to stay. The food is GREAT!!!!!
Free wifi in the lobby and swimming pool area

  • Stayed: March 2012, traveled on business
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Thank hanzerito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea R, Manager at Kennedy Hotel, responded to this reviewResponded April 16, 2013

Dear guest,

We are glad to hear that you enjoyed our hotel. It was also our pleasure having you as our guest. Comments like yours help us to keep delivering an excellent service.

Shall your travel plans bring you back to Santiago we hope to see you again.

Very best,

Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2012

There is nothing wrong with this hotel. The rooms and bathrooms are pleasant but a little dated in decor.
We had a very enjoyable stay with no major complaints whatsoever.

  • Stayed: November 2011, traveled as a couple
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1  Thank JustininHT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea R, General Manager at Kennedy Hotel, responded to this reviewResponded April 23, 2013

Dear guest,

We're very glad to hear that you found our hotel up to your expectations. We appreciate your comments regarding our décor. We are constantly renovating our rooms so your feedback in definitely more than welcome. In fact at the moment our renovation process is almost finished.

Shall your travel plans bring you back to Santiago we hope to see you back again.

Best,

Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2012

There was nothing really wrong with the hotel, but it is in need of an update. There was just an accumulation of annoyances. Lack of free internet, but depending on who worked the front desk, you could receive a code for a week's worth of free internet. There was free internet in the lobby, but the lobby was smaller and not very inviting. The rooms were clean, but the mini-bar had to be unlocked by the staff. The concierge/valet service was very good and they answered all my questions and gave good recommendations for sightseeing and dining. There was free parking, but the all the parking was valet. That was a bit annoying as well, because if you forgot something in your car you had to find the valet. There also was just a surplus of staff in the lobby. I could never quite figure out why. There were always a couple young men dressed in suits kind of wandering around. I am not sure if they were security or what they did. Breakfast was good, but hot breakfast selection was limited. The location was fine for business, but not for tourists. The nearest metro station was a good 1.5 mile walk away. There is a good selection of restaurants in about a 15-20 min walking radius. My advice to the hotel is to update or they are going to lose clientele.

  • Stayed: February 2012, traveled on business
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Thank iowacorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrearamirez, Manager at Kennedy Hotel, responded to this reviewResponded February 24, 2012

Dear guest:

Thank you very much for taking the time to send a review of our Hotel. We really appreciate your comments and we would like to share with you we are remodeling the hotel facilities.
About Internet we recommend for your next trip select a rate with Internet included in our web page, nevertheless in all our public areas we have free internet.

We hope to see you in your next trip to Santiago and have our accommodations according to your expectations.

Kind regards,

Andrea Ramírez Vera
Executive Assistant Manager
HOTEL KENNEDY

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Reviewed February 20, 2012

Following an enjoyable 14 day cruise from Rio to Santiago, we stayed for 3 nights at the Kennedy. We had read some reviews prior to arriving and the fact that some were less than complimentary coupled with the fact that nobody on the ship was staying there had us a little concerned. Although based on the outskirts of the City, we were pleasantly surprised at how good a hotel it actually was. Our room on the 16th floor had a great view of the neighbourhood and the Andes Mountains. The Bathroom was spotless and was so large, my wife and I could both have used it at the same time. The Room itself was very big and the beds were enormous. Everything you could have wanted was there. The only blemish, I have to say would be the carpet which appeared to be in dire need of a good clean otherwise it was great. The Staff in the Restaurant and Bar were very friendly and efficient and spoke better English than I spoke Spanish so that was a great help too. The Front desk/reception were also more than helpful and given that we appeared to be the only English speaking people in the Hotel at the time, we were made to feel at home. We were only some 200 yards away from a massive shopping mall so everything was just right for us (we had already planned tourist trips). I would certainly recommend the Kennedy for anyone staying in Santiago.

Room Tip: The higher the floor, the better the view.
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  • Stayed: February 2012, traveled with family
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4  Thank woodgreenoldboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea R, Manager at Kennedy Hotel, responded to this reviewResponded April 16, 2013

Dear guest,

Thanks for your kind comments and for sharing them with the TripAdvisor community. We are very glad to hear that, despite your initial concerns, you were very satisfied. Our location is indeed quite unique, as well the view from our rooms. Regarding our carpets we are constantly renovating our rooms, so perhaps yours was not among the new ones. Nevertheless we will pass your comments to our maintenance department.

Once again thanks for your comments and we hope to see you back in the near future.

Very best,

Andrea Ramírez Vera.

Sub Gerente General / Assistant General Manager.
Gerente Comercial / Commercial Manager.

Teléfono: (56 2) 2290 8131
E-mail: aramirez@hotelkennedychile.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kennedy Hotel

Address: Avenida Kennedy 4570 | Vitacura, Santiago 6682132, Chile
Location: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Santiago
#15 Family Hotel in Santiago
#21 Business Hotel in Santiago
#28 Luxury Hotel in Santiago
Price Range: $99 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kennedy Hotel 4*
Number of rooms: 133
Official Description (provided by the hotel):
Excellent location. Kennedy Hotel, located in Vitacura, in the city of Santiago de Chile, has a beautiful view, close to the mountains surrounding the capital, allowing better access to shopping and top-level ski. ... more   less 
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Also Known As:
Kennedy Hotel Santiago

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