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All reviews great hotel costanera center business district shopping mall top floor hotel is located tallest building las condes breakfast buffet welcome drink latin america chilli early check hotel staff highly recommend this hotel stayed nights rooms are large
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Reviewed March 23, 2019 via mobile

The hotel is fantastic. Maria, guest service Manager is really professional and friendly. Thank you for all hotel staff and we will come back to NH Collection hotel in our next visit. Hotel is in a very good and central location. Breakfast is delicious and the room has a beautiful view and have nice decoration.

Date of stay: March 2019
Trip type: Traveled on business
1  Thank 60abdullahk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaPatriciaCarreno, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this reviewResponded March 28, 2019

Dear Guest.

On behalf of the entire team of the hotel we want to thank you for leaving your comments.
We are so happy to know that your experience was on your total satisfaction.
We hope to see you soon in this your hotel and home in santiago.

Best Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2019 via mobile

Perhaps it is fairly new hotel, everything seems to be bright and shiney. The light color theme helped with the perception. Very firm matress, ultra modern bathroom facilities, off white color overall.
The welcome package, the refreshment at the lobby, everything spells we are welcomed to Santiago. The location is great. Very close to metro, the shopping center and the tallest building in south American.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank sunjoe075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaPatriciaCarreno, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this reviewResponded March 28, 2019

Dear Guest.

On behalf of the entire team of the hotel Nh Collection Plaza Santiago we want to thank you for leaving your comments, they are very important for us.

We hope to see you soon in this your hotel and home in Santiago.

Best Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2019

Best hotel location ,clean rooms the servuice in the hotel is very good the rooms are big and confitble
Very good breckfast includes very much option of good food
It is neer by big shopping center on the other hand lots of restourants .

Date of stay: February 2019
Thank yossi_klein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaPatriciaCarreno, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this reviewResponded March 28, 2019

Dear Guest.

On belhalf of the entire team of the hotel Nh Collection Plaza Santiago we want to thank you for your comments, I am glad to know that your experience with us was on your total satisfaction.

We hope to see you soon.

Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2019

Check in was fine, I paid extra for Suite and to have access to lounge.
The lounge was closed and looking through door could not seat more 9/12 people.
In room sink has a crack around 10 inches long in the middle, toilet is leaking water, water in shower does not heat up beyond Luke warm.
Only one bottle of water in room, asked for more and was told you are only allowed one, tried t order from bar and was told they don’t have any.
Asked at front desk and they said they would send to room, didn’t arrive so called front desk and then housekeeping neither answered, so had to go back down and was told again it would be sent to room, but I asked for to be delivered to front desk whilst I was there, the front desk staff then walked to bar and got water from the barman who said they didn’t have any. There is no room service menu in room. This is not a 5 star hotel experience, I will review again later into trip to see if things improve, it cannot get worse

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
1  Thank mjp1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaPatriciaCarreno, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this reviewResponded March 28, 2019

Dear Guest.

Past your bad experience in our hotel the firts day and having been able to talk with you , we hope to see you soon to this your hotel home and home in Santiago.
Thank you very much for sharing it, because in this way we know if we are doing right things.

Best regards!

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Reviewed March 3, 2019

We booked into NH Collection Plaza for three nights and so enjoyed our stay that we extended our visit by an extra evening. The hotel is in a great location as we spent three days touring around Santiago and we used taxis the metro and buses! The hotel is a large modern building but with very personable staff it seemed so much smaller . Our room which was large and airy was on the seventeenth floor and with great views of The Andes . There was complimentary water served and tea and coffee machines in the room., House keeping was top notch and everything was spotless. We swam in the pool which is on 21 floor and looks out over the city.
We had some early evening snacks in the bar and on the terrace and these were delicious.
Our room rate did not include breakfast but we opted to breakfast here every morning as the buffet breakfast was superb- fresh fruit, smoothies, continental meats, cheeses, yogurts, cereals, breads and the option of eggs cooked to your choosing.
The staff are welcoming and nothing is too much trouble for them. A big thank you as we will certainly be back

Date of stay: February 2019
Thank Roisin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaPatriciaCarreno, Director de Relaciones con Clientes at NH Collection Plaza Santiago, responded to this reviewResponded March 28, 2019

Dear Guest.

On Behalf of the entire team of the hotel Nh Collection Plaza Santiago we want to thank you for leaving your comments , we are so haapy to know that your experience with us was on your total satisfaction.
We hope to see you soon.

Best Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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