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“Comfortable and good location”
Review of Hotel Galerias

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Hotel Galerias
Ranked #69 of 196 Hotels in Santiago
Stockholm
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Comfortable and good location”
Reviewed November 17, 2013

We had A bad start with a recptionist Who acted bored, but all other staff were very helpful. The style is not the latest but the room, small poolarea/bar and restaurang was ok. The location is good for sightseeing but not so good for cosy restaurants.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icca5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Manager at Hotel Galerias, responded to this review, November 22, 2013
Google Translation
Estimado, veremos lo que sucedió con la atención del recepcionista, nuestro Hotelse caracteriza por el buen servicio de su personal , agradecemos su tiempo en escribirnos y dejar su opinion
Saludos,
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862 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
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English first
Alaska
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 30, 2013

After we left our Hotel in Santiago Chile (Hotel Galerias) and were on the plane we realized that we had left souvenirs and jewelry in the safe in our room so as soon as we had phone reception we called the hotel to make arrangements to have the items shipped to us and they said there was nothing in the safe so I called my representative from south American travel and she could do nothing even though this was the hotel they had recommended and booked for us. The items were worth over $10,000.00 and we never received anything for the replacement of them. Never trust leaving things in a safe in the Hotel (Hotel Galerias) in Santiago Chile. The employees are not honest or trustworthy.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
7 Thank clz39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Guest Relations Manager at Hotel Galerias, responded to this review, October 4, 2013
Dear CLZ39,

Can you please send us you name and dates you were staying in our hotel, we would like to know more about this information you sent. mail vzavala@almacruz.cl

Best Regards,

Hotel Galerias
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Cedar Rapids, Iowa
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 27, 2013

Probably not a bad hotel in the seventies, but with no updating since, it is pretty expensive for an average property. Expensive restaurant with average food. They double charged my credit card for a meal, which I will now have to fight to get credited. Biggest problem is the hotel is located on a major thoroughfare and HUGE city buses roar by every 5 minutes and they run the routes until around 1 AM and start over at precisely 6:30 AM. These buses are monster diesels and are so loud I could not sleep when they were roaring by, even on the 9th floor.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ERVIN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Guest Relations Manager at Hotel Galerias, responded to this review, October 2, 2013
Dear Erwin,

We update and renew our hotel every year, and definitly doenst have the style of the seventies, since our hotel is decor with museum pieces of the chilean culture, but we will send this information to our decor expert to do more improvements. The hotel windows have double panel glass that diminish the exterior sounds but the hotel still located in dowtown Santiago.

Thank you for taking the time to leave this review of our hotel we will passs the information to the different departments
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Melbourne, Australia
Level Contributor
175 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed September 22, 2013

A very pleasant hotel within easy walking distance to Plaza de Armas and Centro Indigena. The staff were friendly and cooperative and we were able to secure an extra late check out as we had a midnight flight out of Santiago. The rooms are well appointed, comfortable and quiet. Due to the atrium style there is a feeling of open space throughout the hotel. An ample breakfast is available daily and the restaurant meals and service are also of a high standard. We'd have no hesitation in staying there again on our next visit to Santiago.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Guest Relations Manager at Hotel Galerias, responded to this review, September 25, 2013
kevin, we would like to thank you, for taking the time to write this review.
we will show it to our staff, so they will be recognized by their good job
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Auckand
Level Contributor
218 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed July 5, 2013

This hotel is comfortable attractive with nicely appointed rooms. Breakfasts fine if a little uninspiring.
When you first enter hotel it is a plain Jane but when inside it is very attractive and unusual. Service excellent.
We had one meal in the restaurant and it was extremely good. Service and food could not be faulted.
Location good and central. The town was closed due to elections when we were there so there were no open restaurants or shops nearby but I'm sure on normal days the hotel would be perfectly located.
We would give this hotel 5 stars if tea and coffee had been provided. As it was you had to pay exorbitantly for tea bags and coffee to make in the room. Come on guys, you have a great hotel. Why spoil it with this small factor?

Room Tip: When we asked for an extra luggage rack it was delivered immediately. This is unusual and was very m...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AndyAuckand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Manager at Hotel Galerias, responded to this review, July 8, 2013
Galerias Hotel is to provide better service and their opinions help us meet our shortcomings.

Best Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gerringong, Australia
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 30, 2013

We stayed here for a night at the beginning of our Sth American holiday, & again for a night at the end. Very well positioned, with an easy walk to the main plaza (good for people watching) & older part of town. Staff were very helpful & allowed us an extra late checkout at no extra cost as we had a late flight. A little noisy one night as there were some rather loud ladies returning to their rooms near ours.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Robyn55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Manager at Hotel Galerias, responded to this review, July 3, 2013
Galerias Hotel is to provide better service and their opinions help us meet our shortcomings.

Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 22, 2013

Nothing to flashy about this one but a good solid performer and definitely a hotel to be recommended for a stay near the city centre of Santiago. The hotel is built in the older atrium style which gives one the open feeling within the building. No small or narrow corridores here which contributes to a very peaceful nights sleep especially on the higher levels.
Rooms are of a good size and have all the modern amenities. Breakfast is served on Level 6 and is of good quality and variety. Recommended for business travelers who have business in the city or tourists alike.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaCruz2, Manager at Hotel Galerias, responded to this review, June 25, 2013
Galerias Hotel is to provide better service and their opinions help us meet our shortcomings.

Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Galerias

Property: Hotel Galerias
Address: San Antonio 65, Santiago 8320263, Chile
Phone Number:
Location: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#33 Luxury Hotel in Santiago
#36 Family Hotel in Santiago
#44 Romantic Hotel in Santiago
#45 Business Hotel in Santiago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Galerias 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Hotel Galerias Santiago

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